Hello Laundry Talk Team, I’m writing to raise a complaint about a significant difference in scent strength between a product I purchased in person and the same “Oud” products I later ordered... Se mer
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Det här tycker kunderna
I recently purchased all three fragrances and I’m genuinely impressed. Each scent is beautifully crafted. The bottles themselves are stunning and look so lovely sitting on my laundry countertop. It... Se mer
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I pre-ordered the Rose Musk and honestly, it didn’t just smell amazing when I opened the bottle, it exceeded my expectations once I used it. My clothes came out super clean and I’ve never smelt a laun... Se mer
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I have been on the hunt for a nice smelling and performing laundry detergent. I didn't know what to expect with this product, but it's left me speechless. I honestly didn't expect my laundry to smell... Se mer
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Företagsinformation
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Laundry Talk is an Australian-made brand redefining laundry with luxury, fragrance-infused detergents and softeners. Designed to clean and care for your clothes while leaving them beautifully scented, every product is crafted locally using premium ingredients. We're here to make laundry feel less like a chore and more like a little luxury.
Kontaktuppgifter
Melbourne, Australien
- contact@laundrytalk.com.au
- laundrytalk.com.au
4,3
Utmärkt
29 omdömen
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The best laundry detergent and also…
The best laundry detergent and also best customer service !!!!
28 april 2026
DIVINE 100%❤️
25 februari 2026
Disappointed
Hello Laundry Talk Team,
I’m writing to raise a complaint about a significant difference in scent strength between a product I purchased in person and the same “Oud” products I later ordered online.
I first bought the Laundry Talk Oud washer and softener from your pop-up store at South Melbourne Market. The scent was amazing — noticeably strong and long-lasting after washing and drying.
Because I loved it, I placed an online order for two Oud bundle sets. After a very long wait (months after I placed the order), I finally received them, but the scent is completely different. It’s much weaker and doesn’t have the same strong, pleasant fragrance. To double-check, I used the remaining amount from my original bottle and can confirm the difference is clear — the online order products are far less fragrant.
I’m extremely disappointed and feel misled by the inconsistency. Please review your quality control,
15 februari 2026
Svar från Laundry Talk®
Hey Han,
Thank you again for taking the time to share your experience, we genuinely appreciate it.
We’re sorry to hear that the Oud bundle you received didn’t feel as strong as the one you originally purchased at South Melbourne Market. We completely understand how disappointing that would be, especially after reordering because you loved it the first time.
To clarify, we do not vary fragrance concentration between pop-up and online stock, the formula is consistent across all production runs. That said, scent performance can sometimes differ depending on load size, dosage, washer type, and drying method.
If you’re able to, please email us any additional details about how you’re using the products (load size, how much you’re dosing, machine type, drying method, etc.), along with the batch details located on the base of your bottle, as this will help us better understand your experience and review it thoroughly with our product team, consistency across our scents is extremely important to us, and we take matters like this seriously.
Just to confirm on timing, your order was placed on 30 January and dispatched on 16 February. The brief delay during that period was due to a labelling issue, which we communicated at the time, as we wanted to ensure everything leaving our warehouse met our presentation standards.
Scent is at the core of what we do, and we’d genuinely value the opportunity to review this further.
We look forward to resolving this for you.
Warmly,
Aleyna 🩵
I absolutely love the Oud laundry wash…
I absolutely love the Oud laundry wash and softener. The scent is incredible — rich, warm, and luxurious — and it genuinely transforms the whole laundry experience. It makes clothes smell refined and long-lasting, nothing like standard supermarket products. A total game changer.
I also want to thank the team for their outstanding customer service. They were extremely understanding and helpful, and went above and beyond to accommodate a special request, with impressively fast delivery times. Great products backed by a great team, highly recommended.
29 januari 2026
Omdöme utan inbjudan
Svar från Laundry Talk®
Wow, this means so much to us. This is like music to our ears! Thank you for your kind words about our team.
We’re so grateful for your support, welcome to the Oud lovers club! 🧺🩵
Product is spectacular
The product is spectacular. Not only does it make your clothes smell so good, but it also leaves your whole house smelling fresh as it washes and dries.
Easy to buy and quick to receive.
Love their subscription service. It means I shouldn't run out!
2 februari 2026
Svar från Laundry Talk®
Thank you so much for such beautiful feedback!
We’re so glad you’re loving the scent experience (there’s nothing better than the whole house smelling incredible on wash day!) and that your order arrived quickly and smoothly.
And we love that you’re on subscription, running out should never be an option 😉
Thank you for being part of the Laundry Talk community. It truly means the world to us!
Powerful, Reliable, and Worth Every Wash
Outstanding cleaning power and great results overall the only drawback is the price, which is slightly higher than average.
2 februari 2026
Svar från Laundry Talk®
Hey Angela! Thank you so much for your feedback, we’re so glad you’re happy with the cleaning power and results!
We completely understand your note on price. It’s reflective of the quality of our ingredients, formulation, and overall product performance. We truly appreciate your support!
Warmly,
Aleyna 🩵
Best product on the market - ultra luxe
I have genuinely have never been so impressed by a product! The quality and the fragrance are incredible, my whole house smells amazing. My partner works with heavy machinery and I’ve never been able to fully remove the smell of sweat and grease from his work clothes, no matter what I use. Your product handled it effortlessly. I also run a cleaning business, and it’s extremely rare to find a product that doesn’t leave residue on microfibre cloths and actually eliminates odours properly. This ticks every box and more. I’ve tried so many laundry products over the years and nothing has ever come close. I don’t usually send emails like this, but I felt like I had to let you know how brilliant this product is. You’ve created something truly amazing and I’m so glad I found it.
19 januari 2026
Svar från Laundry Talk®
Ughhh! Nothing makes us happier than hearing that our products have given you such an incredible experience! We built our formulas from the ground up, and feedback like this makes it all so worthwhile. Thank you, Marina, you’ve truly made our week! 🩵
Umm the product smells amazing
Umm the product smells amazing, and it actually works. Far better than any scent beads (which by the way can clog your washing machine) where as the liquid wont. My clothes and sheets smell divine, the drift of the scent you get when you open the linen cupboard is devine. You also only need a little bit.
19 januari 2026
Svar från Laundry Talk®
Hey Sarah! Your attention to laundry details tells me you’re our kind of person. So happy to hear you’re loving the products and thank you for leaving such a lovely review.
Aleyna 🩵
Best. Detergent. Ever.
This detergent is incredible! I also love that there is a subscription service. My clothes are clean and smell incredible and the bottles are so beautiful. Hot tip - was you blankets and throw blankets/cushion covers and your whole house is going to smell devine.
27 november 2025
Svar från Laundry Talk®
Hey Grace,
Thank you so much for this beautiful review!
We’re so glad you’re loving the detergent (and the subscription too!). And yes… washing blankets, throws and cushion covers is the ultimate home-fragrance hack, love that you shared it!
Thank you again for your support, it truly means the world to us.
Aleyna 🩵
Really fast shipping
Really fast shipping, and lovely customer service. Will definitely purchase again. It smells incredible 🩵
24 november 2025
Svar från Laundry Talk®
Hey Melissa!
Thank you so much for your beautiful review! Hearing that you love the scent truly makes our day! Can’t wait to have you back again, enjoy every fragrant wash!
Aleyna 🩵
Very impressive performance
I have been on the hunt for a nice smelling and performing laundry detergent. I didn't know what to expect with this product, but it's left me speechless. I honestly didn't expect my laundry to smell this good. The scent projection is truely, it fills the whole room while washing and still lingers beautifully on clothes days after. Absolutely obsessed.
6 november 2025
Omdöme utan inbjudan
Svar från Laundry Talk®
This absolutely made our day! We’re so happy to hear you’ve found the one. We spent years perfecting the balance between performance and scent, so knowing it’s leaving your clothes (and your space) smelling incredible means everything to us.
Thank you for trusting us with your laundry, we can’t wait for you to try more of our fragrances soon!
Aleyna 🩵
The product does not leave any scent on…
The product does not leave any scent on the clothes
28 oktober 2025
Svar från Laundry Talk®
Hi Jody,
Thank you so much for sharing your feedback! We’re really sorry to hear that the scent didn’t linger as expected, we completely understand how important that fragrance payoff is, especially when you’ve chosen Laundry Talk.
Our formulas are crafted to perform at a high standard, effectively cleaning while leaving a long-lasting scent when used under the right wash conditions (such as load size, water temperature, and where the formula is dispensed). Sometimes these factors can affect how the fragrance carries through the wash.
We’ve also reached out to you via email so we can better understand your wash settings and help you get the best possible result. Your experience matters to us, and we genuinely want to make sure you fall in love with your next wash.
Warmly,
Aleyna 🩵
One word AMAZING
One word AMAZING! I have always been on the hunt for the perfect laundry detergent and could never find it until I came across laundry talk. I ordered Saffron Noir and Oud. From the first wash I was amazed at 1. The incredible smell and 2. My clothes were so soft. I straight away went back online and ordered more because I never want to run out. Not only does it smell amazing, but it actually lasts on the clothes, and it doesn’t have those nasty chemicals in them. Also one big thing is that my husband loved the smell too. Can truly say I’m never going back to anything else. Laundry talk all the way! Also the customer service is amazing!! Great job guys on a successful product 👏🏼
30 oktober 2025
Omdöme utan inbjudan
Svar från Laundry Talk®
Wow, this just made our entire year! We’re so glad you’ve finally found the one when it comes to laundry detergent! It makes us so happy knowing both you and your husband love the scents and how soft your clothes feel after washing. Thank you for trusting us, for stocking up, and for sharing the love, it truly means the world to our small team.
Aleyna 🩵
Severe allergic reaction
I would like to start off by saying that the fragrance of the product is delightful, and its projection is truly impressive. Customer service is great as the bloke was super informative and friendly.
However, despite carefully following the recommended usage instructions and reviewing the product description for any fragrance allergens, I experienced a severe allergic reaction after using one of your fragranced Laundry Talk variants. Within a few hours of washing my sheets, I developed intensely itchy, red skin, and by the following morning, multiple fluid-filled blisters had appeared on my face, chest, and arms. My GP diagnosed this as acute allergic contact dermatitis, most likely triggered by one of the fragrance allergens listed in your product.
I do not have eczema or particularly sensitive skin, so it is concerning that such a reaction occurred. This suggests there may be an ingredient in your product that is not fully disclosed. I believe your responsibility to warn and protect consumers—especially those with sensitive skin or eczema—has not been fully met. I would appreciate greater transparency regarding your product testing processes and full ingredient disclosure, rather than relying on customers to discover potential issues themselves.
13 oktober 2025
Omdöme utan inbjudan
Svar från Laundry Talk®
Hi David,
Thank you so much for your kind words about our fragrance and service. We’re truly sorry to hear about your experience and can only imagine how uncomfortable that must have been. Your wellbeing means a great deal to us, and we’re genuinely horrified that this has been your experience with us.
Please know that we’re committed to full transparency and customer safety. We openly address the presence of common fragrance allergens across our website both within each product description and in our FAQs, where we include the following advisory:
“Please note that our fragrances do contain potential allergens. We recommend reviewing the allergen details provided on each product and performing a quick patch test before regular use to ensure suitability. If irritation occurs, please discontinue use.”
We completely understand your concern and want to make sure this is properly looked into. If you’re happy to, please send us an email at contact@laundrytalk.com.au
Our team would love to assist and understand what’s happened so we can look into it further with our product team. Again, we’re deeply sorry for what you’ve experienced and truly appreciate you bringing this to our attention.
Warm regards,
Aleyna 🩵
Amazing Fragrance
What a great product! We purchased the Rose Musk Deluxe Bundle and can't get over how nice our washed clothes now smell! Even my neighbour noticed the fragrance and asked what product we use! Easy purchase process and quick delivery. Highly Recommended!
1 oktober 2025
Svar från Laundry Talk®
Hey Ilknur!
Thank you so much for your kind words, we’re so happy to hear you’re loving Rose Musk! Sounds like your laundry has officially become the talk of the street.
Appreciate you taking the time to share your experience, it means a lot to us.
Aleyna 😁
Great packaging, quick delivery
Delivery was quick, packing was okay except some of the items were leaking. Not sure how this happened considering how well the packing was.
25 september 2025
Svar från Laundry Talk®
Hi Kelvin,
We’re absolutely thrilled to see you come back despite your prior experience with our shipping, and we’re so glad we could turn that around for you. Apologies again for the leaking issues you experienced with the samples, this is a known issue, and we’ve been actively working to resolve it.
Moving forward, our samples will be packaged in smaller bottles designed like our 750ml ones, which will prevent any chance of leaking. We truly appreciate your patience and loyalty, it means a lot to us that you’ve chosen to stick around.
Thank you as well for your review. We’re so glad you loved the packaging and quick delivery, and we’ve taken your feedback on board to keep improving.
🩵 Aleyna
Great smelling clothes
I was really excited to try this and was happy with the product! I bought the Oud laundry wash and it smells really nice. I will definitely buy again and am interested in trying the other fragrances. Delivery was really quick as well.
9 september 2025
Svar från Laundry Talk®
Hey Rani,
Thank you so much for your lovely feedback!
We’re so glad to hear you enjoyed the Oud Laundry Wash and that delivery was quick. It means a lot to know you’ll be coming back, and we can’t wait for you to try the other fragrances in our range.
If you ever have any scent suggestions you’d love to see from us, feel free to reach out, we’d love to hear them!
Aleyna 🩵🫧
Rose Musk
Great produce. Soft towels with beautiful fresh gentle sent
19 september 2025
Omdöme utan inbjudan
Svar från Laundry Talk®
Hi Helen,
Thank you so much for your lovely review. So happy to hear you love our products.
Aleyna 🩵
So happy!!
I don’t often leave reviews but I was so impressed that I had to say something. I ordered the Saffron Noir Deluxe Bundle, and all I can say is WOW! I am seriously impressed, it smells exactly like Baccarat Rouge, and my clothes now smell like it too! The scent lingers in the room, and I love that it’s a scent that both my husband and I can use. I am really happy with my order, it was delivered quickly and the customer service was impeccable! I can’t wait to order more items. Keep up the great work!
1 september 2025
Omdöme utan inbjudan
Svar från Laundry Talk®
Hey Jessica! Wow, thank you for taking the time to write such a lovely review!
We’re honestly so happy you’re loving Saffron Noir, it’s one of our favourites too, and hearing that it makes your clothes and home smell incredible is exactly why we created it. Knowing it’s something both you and your husband can enjoy makes us even happier!
We really appreciate your kind words about our service as well. Can’t wait to pack your next order and send more scents your way
Aleyna 🩵
I wanted to like the scent but didn't
I wanted to like the scent but unfortunately I found it overwhelming and unpleasant. I've tried washing it out of my clothes by washing several times with non-scented washing powder and it really has staying power so it'd be great for those who like it.
11 augusti 2025
Svar från Laundry Talk®
Heya Jane!
Thank you for your feedback! We’re sorry to hear this particular scent wasn’t the right fit for you. Fragrance is such a personal thing, and while some love the strength and longevity, we completely understand it can feel overwhelming if it’s not your style.
We’ve reached out to you directly via email as well, as we’d love to better understand the kinds of scents you usually enjoy so we can help guide you towards something that may be a better match. Your input really helps us shape our future scents.
Aleyna 🩵
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