Laser Clinics UK Omdömen 

Excellent appointment with Rachel, lovely treatment and great results x

Hello
The last visit to the clinic was disappointing and made me feel uncomfortable.
I booked for platinum hydra facial treatment, my appointment was at 3 the technician called me at 3:5 then she needed time to prepare the machine and at the middle of the session she asked me for a minutes to get a liquid for the machine. At the end I finished at 3:50 .
The treatment was basic and didn’t deserve the amount of money. I used to do this treatment every year in your clinic but this time was not good enough to encourage me to do it again. I already have bought 2 sessions of the treatment and I am not sure i will do it again till someone from the staff message me and explain what happened

Therapist Mara was great! She was very thorough, didnt leave a single area out. Lovely to talk to, made me feel very comfortable.

Thank you

I’m extremely disappointed with how my situation has been handled.

I attended Laser Clinics on 1st September 2026 for an appointment, when I arrived the lady at the desk told me my package had expired on 24th July 2026 but I had one treatment remaining. I asked her if she could extend that package she said she was unable to and to return to the store once her manager comes in later on in the afternoon. I then returned to speak with the manager, Egle who very dismissively said there is a policy which states packages can only be extended before they expire. I did not realise extending the treatment could only happen before the expiry date, so I appreciate that I am technically outside the timeframe. What I find difficult to accept is that the response has simply been that nothing can be done because the system no longer allows it.

I have already paid for this treatment, so it feels incredibly unfair for my remaining session to effectively disappear simply because the package has passed its expiry date. I’m not asking for the policy to be ignored, but I do believe there should be some discretion or goodwill where a customer has paid for treatments and is asking for a reasonable solution.

A computer system should not be the reason a customer loses something they have already paid for. Surely there should be a way for the clinic to review the circumstances and reinstate the remaining session, even if this requires a manager’s approval or is handled manually.

I have otherwise had a good experience with the clinic, which is why I’m particularly disappointed that there seems to be no willingness to find a solution. Customer service should be about more than simply saying “the system won’t allow it”.

I hope the clinic reconsiders this and finds a fair resolution.

I had an appointment at Stratford last week and honestly it was a waste of my time and money. The customer service was not good. There were three people at the front. One person received me and took my details, then another person got involved and started questioning me like an interview because my appointment was at 3 and I arrived at 3:20. I understand the appointment time, and I even said if there is no space, I will go back, that’s fine. But they didn’t even give me a chance to explain why I was late.

Then another lady took me for the treatment and didn’t leave the room, and I felt uncomfortable with the way she was speaking to me and asking me to apologise. When I was already talking to one person at reception, I don’t think another person needed to get involved like that.

Also, the laser treatment didn’t work this time at all. My treatment in March worked well, but this time I saw no results. When I tried to explain my concern, I felt like they were not listening. I later called to ask for a review appointment, but my call was cut off.

I regret switched to Laser Clinics UK. I hope this feedback reaches the management because this was a very bad experience. I would like to speak to management if necessary and explain the incident I would have gone back home rather than get treated like that.

Alway understanding and caring
Make sure you leave happy with your treatment plan

The treatment had reduced huge amounts of unwanted hair growth
Very please so far

Great service very friendly staff and my treatment was done so well

I was given a gift voucher for the Nottingham Victoria center clinic.
I booked online for neck package but because it was a gift voucher had to go to the clinic for the credit to be added. When ther confirmed with 2 technician that half face package would cover the are I wanted, was a bit more money but I was happy to pay, lady at the reception didnt know how to add the voucher, took about 1h. I explained to her that I had booked online for neck but wanted the half face for her to make sure that was booked, she said it was and didnt ask me for more money, I saw on the window the price for armpit laser and confirmed with the technician as I was interested to do ot aswell. She was dismissive, said that was not a promotional price and I could book whenever, I was already upset with the time being there just to add a gift voucher and her attitude that I decided not to insist to book it.
I left the clinic and send an email clarifying if the booking was done correctly and changed from neck to half face as I didnt want to loose the 50% promotion that was active at that time. I was told to reset my password on the acc and the booking with the voucher would show up wich to my surprise had the neck pack only. I send a new email to which Im told the technician would acess and update my package.
1st app is the same technician that did my booking she was rude, said she got my emails and she is the one who says where I can and cant have the laser.. she then marked my face and did some of my upper lip and my chin/neck and took pic and said pack was sorted.
2nd app different technician I had to explain the whole neck only and half face issue, she went to co firm with the other one it seems shes the staff manager or something. Came back, cleaned my face and asked if my lip colour was tatoo to wich I said it is and I already had it on my 1st app, she left me again and went to speek with the older lady to wich she came to the room looked at my face and decided they where not touching anything else apart from my neck and didnt explain anything to me.
Todays was my 3rd app with a diferent tech, she did just my neck, I asked to see pic from my 1st app and is clearly marking half my face, I explained everything to her and she once again was going to speak with the older lady as she would call me to explain why only my neck is being done. This is very bad customer service, this lady is confrontational, I get anxiety when speaking to her, I wanted my upper lip done and my neck and im being refused because I dont have hair on upper lip same tickness as a men beard like my chin hair and have normal upper lip hair. Very unhappy, get anxiety everytime I go there, dont want to talk or been serviced by that lady wich seems to be the boss and have £200 gift voucher stuck there...

My amazing Therapist Iqrah at Leeds, delivered yet another excellent session and has really helped me in my laser journey. Very caring, professional and extremely attentive. Would highly recommend.

Excellent service and very professional staff. Arosa is amazing and I would recommend her to everyone attending.

Felt like they were in a rush. Abrupt on arrival, didn't really look up from the screen. No cover when doing laser in intimate area. Very fast and harsh treatment! A smile is free.

Great experience when using laser clinics all of the clinicians are knowledgeable and friendly. Thanks so much x

I’m extremely disappointed with my HydraFacial experience here. The treatment was not done properly and, honestly, it felt incomplete. The therapist did not cover my entire face properly, and at several points I wasn’t even sure whether the HydraFacial was actually being performed on all areas of my face.
Considering the price I paid, I expected a proper and thorough treatment. Unfortunately, I did not feel that I received the service I paid for, and I was very unhappy with the overall experience.
I would not recommend this place for a HydraFacial based on my experience. The treatment lacked attention to detail and did not meet the standard I expected.

Very professional consultant, friendly atmosphere.
I'm coming back soon ...

I travel around a lot, so have been to a lot of the different franchises and this one has by far been the best- the laser machine it’s self is great that’s why I always use Laser Clinic Uk but it’s really down to the practitioner and Constantina was easily the best one I’ve ever had. Great calm energy, always checking in on how the treatment feels and very thorough through out the treatment! Thank you Constantina I’m very very happy :))

The staff were great and efficient, they explained things in a way that wasn't overwhelming, there was great appointment availability and a genuine sense of care.

My experience with Laser Clinics UK has been absolutely awful. I had been a customer for over a year and spent a significant amount of money with them, yet I was treated like the complete opposite of a valued customer.

I was in hospital having surgery and because of that I was physically unable to attend some appointments. I explained the situation and asked for the sessions to be rescheduled, which I felt was completely reasonable. Instead, I felt shut down and as though my money was being held hostage.

I had already paid for sessions that I had not even received, yet I was not given a cash refund for those unused treatments. I was not asking for anything for free. I was asking for my own money back for treatments that never took place.

Even worse, following treatment with their laser equipment, I experienced blistering, swelling and a rash on my skin. That was bad enough on its own, but the way the situation was handled afterwards made the experience even worse. I did not feel supported or taken seriously.

I also emailed the manager of the specific clinic directly in an attempt to resolve everything properly. In my experience, her response was horrendous, rude and completely lacking in the level of professionalism I would expect from someone managing a clinic. Instead of helping to resolve the situation, the communication only made me feel even more dismissed.

When I later attended the clinic in person, the attitude I received was no better. The customer service I experienced was rude, dismissive and unpleasant. After being a regular customer for more than a year, I genuinely could not believe how I was being treated.

The combination of the skin reaction, the refusal to refund unused sessions, the way my medical circumstances were handled and the attitude from management left me seriously questioning the standards and oversight at this clinic.

I eventually moved to Thérapie Clinic and, in my personal experience, they are considerably better. The staff have been much more professional, welcoming and respectful, and the overall experience has been far more reassuring. I wish I had moved sooner.

I believe Laser Clinics UK still owes me a substantial amount for unused sessions. I have considered taking the matter further legally, but I simply have not had the time or energy to deal with the additional stress.

After everything I experienced, I would never return. If you are considering paying upfront for a large package, I would strongly recommend thinking very carefully about what happens if you become unwell, need surgery, suffer a reaction or need to recover money for treatments you have never received.

I had a very pleasant experience with the staff member who carried out my laser treatment today. She was incredibly welcoming, approachable and lovely throughout. She explained what she was doing and regularly checked that I was comfortable. I particularly appreciated how considerate she was with the laser settings—when I experienced some stinging or discomfort, she adjusted the setting straight away to make the treatment more comfortable.

Unfortunately, I didn’t catch her name, but I would particularly recommend her and would be very happy to have my future treatments with her.

My overall rating is based on my experience with the clinic over several visits, but I wanted to specifically recognise the member of staff who looked after me today. She was excellent.

Fatima did my laser
She was very professional, friendly and efficient
She understood the queries and guided accordingly
Feeling happy and looking forward to do the next session with her again

Amazing service received by Simone at the White City branch. From front of house welcoming, through to my treatment and follow up actions. She really made me feel like I was in good, professional hands and gave me some great advice. Best service I’ve had in a very long while! Thank you Simone!