Royal Mail delivered only half my order.- the parcel had quite literally been cut in half. I lodged a formal complaint - after a 36 minute wait to speak to someone. On advising Lakeland of the situa... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
You need to warn customers about dodgy clog sizes, if customers order a pair make sure they order a size larger than their regular size. Example : UK size 9 then order a UK 10. This woul... Se mer
I ordered some slippers, they were very poor quality, and the delivery was slow. The same item could build better bought for half the price on Amazon with next day delivery. Lakeland handled my compla... Se mer
Företaget har svarat
My garden clogs were perfect and exactly what I needed. They arrived quickly and, joy of joys, via Royal Mail, who I find much more reliable and easier to deal with than the cheap couriers used by so... Se mer
Företagsinformation
Om Lakeland Active
Skrivet av företaget
Cumbrian Outdoor Essentials
Founded in the unforgiving landscape of North Cumbria, Lakeland Active create wearable outdoor essentials with inbuilt reliability.
Designed In The UK
Family-run and influenced by our Cumbrian roots, we have spent years testing our products in the local terrain - the valleys, fells and (often overflowing) waters of the Lake District.
Suitable For Every Occasion
Whether you’re planning to get soaked, explore the woods or conquer your vegetable patch - our all-season outdoor essentials have been engineered for comfort and durability. Bringing you trustworthy multi-purpose products inspired by real outdoor life in the Lakes.
Kontaktuppgifter
Unit C Heathlands Estate, Kingmoor Park, CA6 4RP, Carlisle, Storbritannien
- hello@lakelandactive.co.uk
- lakelandactive.co.uk
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 18 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Lakeland Active
I am very sorry that your clogs ripped. I've passed your feedback onto our Product Development team as we are always looking at ways on how to improve our products.
I've also sent you an email to sort this out for you. Please check your spam folder in case it's gone in there.
Many thanks
Svar från Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Good product delivered promptly!
22 januari 2025
Svar från Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Split seal/poor construction
I bought a pair of Lakeland Men's Wellington Boots for my son 2 years ago. After less than two years of moderate dog walking use the seal between the heel and the rest of the boot split and despite glueing with Stormsure Adhesive and clamping for several days as advised by Customer Services both boots continued to leak. I was naturally disappointed given the price and put this down to poor manufacture. I am still getting use from 10 year old Aigle boots.
20 december 2024
Omdöme utan inbjudan
Svar från Lakeland Active
Hi there,
I'm so sorry to hear that your son's boots have split. We offer a 12 month guarantee on all of our wellies.
I've passed your feedback onto our Product Development team as we are always looking at ways on how to improve our products.
Many thanks
Great shoes and great customer service.
Great shoes and great customer service.
I recommend them.
21 januari 2025
Svar från Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Unfortunately elastic at the side not…
Unfortunately elastic at the side not deep like it used to be making it difficult to get them on and rubber not as pliable
20 januari 2025
Svar från Lakeland Active
Hi there,
I'm sorry to hear that the boots are not suitable. Once we receive them back, we will issue a refund for them.
Many thanks
does what it says on the box
13 januari 2025
Svar från Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Great product delivered on time
6 januari 2025
Svar från Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Svar från Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Svar från Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Easy online shopping experience
Easy online shopping experience, quick delivery and good communication. Very happy with the product when it arrived. Thank you!
13 januari 2025
Svar från Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
My wife loves them
My wife loves them. Thinks they are the most comfortable she has ever had. Very pleased.
13 januari 2025
Svar från Lakeland Active
Hi there,
Thanks for leaving us a review. I'm glad to hear that your wife loves them.
Kind regards,
Jennifer
Well fitting lightweight garden shoes
I bought these garden shoes as a gift The recipient was very pleased with them They are lightweight well fitting, true to size and colour I cannot comment on durability as they have not been worn in the garden yet
Online ordering and delivery are to be commended too
14 januari 2025
Svar från Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards.
Easy to order
Easy to order. Excellent quality and fit. Arrived on day and on time as I was informed
8 januari 2025
Svar från Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Svar från Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Poor quality and delivery, but a good response
I ordered some slippers, they were very poor quality, and the delivery was slow. The same item could build better bought for half the price on Amazon with next day delivery. Lakeland handled my complaint very well, they immediately issued a refund without any proof of return. They should stop selling these slippers, they tarnish the brand.
6 januari 2025
Svar från Lakeland Active
Hi there,
I'm sorry to hear that the slippers you received were poor quality. I'm glad that we were able to organise a refund quickly for you.
Many thanks
Svar från Lakeland Active
Hi there,
I'm sorry to hear that you hadn't received your order yet. Tracking shows that it was delivered yesterday. If you have any questions or issues, please don't hesitate to get in touch or amend your review.
Many thanks
Lakeland Boots very comfortable strong…
Lakeland Boots very comfortable strong and waterproof . Less slippy than previous wellingtons and much warmer . Very pleased with this purchase
2 januari 2025
Svar från Lakeland Active
Hi there,
Thanks for leaving us a review. I'm glad to hear that you're happy with your order.
Kind regards,
Jennifer
Svar från Lakeland Active
Hi there,
Thanks for leaving us a review. I'm glad to hear that you're happy with your order.
Kind regards,
Jennifer
A very prompt and timely delivery for a…
A very prompt and timely delivery for a delighted recipient. Thank you
20 december 2024
Svar från Lakeland Active
Hi there,
Thanks for leaving us a review. I'm glad to hear that you're happy with your order.
Kind regards,
Jennifer
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