Ordered twice, unfortunately on second delivery an item was damaged, informed Ladders and Access and return was simple and professional. No complaints whatsoever, and will definitely be using them ag... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great products, prices and service. Ordered two Little Giant ladders on two separate days, on free delivery (3-5 days). Both turned up next days before 9. Great bonus. A bracket was missing. Phone... Se mer
Ordered a Zarges 2.6 m Reachmaster scaffold tower for £306 which was the cheapest we could find online . Ordered on 8th Feb with free delivery and a 3-5 working days expected timeframe. As the weather... Se mer
Phoned the customer service department, before purchasing the ladder. They were very helpful and informative about which ladder would suit my requirements. The ladder was scheduled to arrive a few day... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Ladders & Access - Working-at-height equipment since 2003 We supply trade‑quality ladders, scaffold towers, platforms, storage and fall‑protection across the UK. Our range covers extension, step and GRP ladders, roof/loft ladders, podium steps and mobile towers from trusted manufacturers, aligned to current standards where applicable (e.g., EN131). Not sure what you need? We’ll advise on height, material and load rating for your task. We serve homeowners, trades and organisations, with trade and council accounts available. Why choose us: 20+ years’ experience | Competitive pricing | Fast UK delivery | Support before and after purchase For advice or a quote, call 01746 781587.
Kontaktuppgifter
1st Floor Aztec Centre, Aztec West, Almondsbury, BS32 4TD, Bristol, Storbritannien
- 01746 781587
- info@laddersandaccess.co.uk
- laddersandaccess.co.uk
4,6
Utmärkt
169 omdömen
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered twice
Ordered twice, unfortunately on second delivery an item was damaged, informed Ladders and Access and return was simple and professional. No complaints whatsoever, and will definitely be using them again.
16 april 2026
Omdöme utan inbjudan
A good price and very helpful
A good price and willingness to sort a delivery problem was well appreciated and handled quickly and courteously. So refreshing and no hesitation in recommending.
30 mars 2026
Omdöme utan inbjudan
Good value Ladder delivered on time
27 mars 2026
Omdöme utan inbjudan
easy to order
easy to order, arrived when it said it would. quick and easy to use.
18 mars 2026
Omdöme utan inbjudan
Good price, good service.
Good price, turned up quickly. No complaints. ;-). What you need from a seller. 👍
9 mars 2026
Omdöme utan inbjudan
Great customer service and delivery was…
Great customer service and delivery was earlier than expected
27 februari 2026
Omdöme utan inbjudan
Speedy despatch
Speedy despatch, we have bought many sets of ladders from here, excellent service. When I rang to check some features the staff were very helpful
27 februari 2026
Omdöme utan inbjudan
Excellent Service
Good price for quality product promptly delivered on time. Would definitely use again.
12 februari 2026
Omdöme utan inbjudan
Svar från Ladders and Access
Thank you for your review - pleased to hear we could help
Good website with comprehensive…
Good website with comprehensive information on all ladders. It was crucial that I get the right stepladder to access theatre lighting bars in safety. Excellent price and very good delivery by DX.
6 februari 2026
Omdöme utan inbjudan
Svar från Ladders and Access
Thank you for your review - much appreciated!
False delivery promises
Ordered a ladder with next day delivery. On Friday at 5am. Showed as the weekend it would be delivered on Monday which is fair enough.
Ladder never arrived.
A £450 has simply disappeared apparently?
How can you just loose a ladder?
Applied for a refund.
Following conversations with customer service, I don’t recommend anyone using this company I found them lazy and unwilling to take responsibility for my order
2 februari 2026
Omdöme utan inbjudan
Great service
Purchased extension roof ladder. Great price compared to same product from other supplies. From order to delivery was less than 48hrs. Excellent service.
14 januari 2026
Omdöme utan inbjudan
Svar från Ladders and Access
Thank you!
Great company
Can't really beat the service I got with Ladders and Access. I bought a big ladder at a great price that offered next day shipping. The next morning I went out to load my van, and a friendly courier guy turned up at the same time with the new ladder. I can't see how there could be any improvement on that! Highly recommend.
17 november 2025
Omdöme utan inbjudan
Very good company slightly let down by the courier
The ordering process from start to finish was fine. I found what I was looking easily, ordered and paid for it without issue. The website is clear and easy to navigate. I knew when to expect my ladders.
I received a text message on the day of deliver from the courier, DX, to say the ladders would be delivered that day between 8am and 6pm and was provided with a tracking reference. The latest update on DX's website showed the ladders had been scanned onto the delivery van that morning. Nothing after that, no delivery eta, etc and the ladders never arrived without any explanation or apology from DX. The following morning, Wednesday, I received an identical text from DX, saying delivery that day between 8am and 6pm. Tracking showed again that the ladders had been loaded onto a van (where they unloaded over night?) but gain no updated delivery information was available thereafter. The ladders were eventually delivered mid-afternoon. The driver didn't knock but simply left them propped up in front of the door. Imagine my surprise when I came downstairs to see a very large item covering the glass in my front door!
Anyway, no problem with Ladders and Access - thank you very much- hence the 5 star rating. The ladders are great and as described on their site. L&A have just been let down a little by the courier, DX, whose quality of service does leave a little to be desired.
11 november 2025
Omdöme utan inbjudan
Unexpectedly speedy delivery...
I ordered a combination ladder platform from the website. Great price.
It was delivered within 2 days. Great service.
My only criticism is that I didn't receive a delivery notification, so it was a surprise when it turned up.
10 november 2025
Omdöme utan inbjudan
Ladders great value,ordering was easy…
Ladders great value,ordering was easy but as a business had to wait in most of day for delivery as no time frame as such.i know delivered by3rd party so out of your control
4 november 2025
Omdöme utan inbjudan
Svar från Ladders and Access
Thank you for your feedback. We’re pleased to hear you found great value and that ordering was easy. We understand it’s frustrating having to wait around for delivery. We do provide tracking details on day of despatch but as our deliveries are handled by third-party couriers, we are unable to advise ETA's.
Fantastic quality LFI ladder with super…
Fantastic quality LFI ladder with super fast delivery. I got a 7 meter ladder in 2 days delivered for free. really recommended!
13 oktober 2025
Omdöme utan inbjudan
Svar från Ladders and Access
Thank you for your review — we look forward to helping you again soon.
Flawless.
Easy ordering. Great price. Quality product delivered exactly on time. Flawless service.
8 oktober 2025
Omdöme utan inbjudan
Svar från Ladders and Access
We really appreciate your review! Can’t wait to help you again in the future.
Excellent
Item just as described. Excellent delivery service. Recommended thanks
8 oktober 2025
Omdöme utan inbjudan
Svar från Ladders and Access
Thanks for the great review - looking forward to assisting you again in the future.
Fantastic service
Fantastic service. Great find in the heart of Bridgnorth. Their prices were the cheapest by far and next day delivery is a bonus. Will definitely be ordering again.
1 oktober 2025
Omdöme utan inbjudan
Svar från Ladders and Access
Thank you for taking the time to leave a review - we look forward to assisting you again in the future.
Professional
I found this website easy to navigate, and they had what we needed. Quick delivery
1 oktober 2025
Omdöme utan inbjudan
Svar från Ladders and Access
Thank you for taking the time to leave a review - we look forward to assisting you again in the future.
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