I received the gate glory 2 goggles very quickly. Upon receiving them I noticed there was some glue around the cage of the goggles. I contacted Lacrosse fanatic directly and was pleasantly surprised h... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I signed up all three of my boys for the Lacrosse Fanatic skills instructional program over the xmas holiday break.. What a treat to have gained so much stick and game knowledge in such a short time,... Se mer
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So far, so good: fair pricing, good selection, easy-to-navigate website, and same-day shipment. Haven’t received my new stick yet, but looking forward to getting it. Update: My new Gate professiona... Se mer
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Every time we come into Lacrosse Fanatic we get excellent, friendly service, and this time was no exception. My son needed a replacement head for his long pole, and the person who helped us took the... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to Lacrosse Fanatic! We’re a family-owned business providing athletes with the highest quality lacrosse equipment available online. Whether you’re just beginning with this fantastic sport or play professionally, we have the gear and apparel you need to play your best. Our team is comprised of former high school, travel team, college, and professional lacrosse players and coaches. So, you can rest assured that we know what we’re talking about and will provide detailed and customized services for our customers. Explore our online lacrosse store, or visit us in person at our location in Sacramento, California. We hope to be your go-to shop for all your lacrosse equipment needs and look forward to helping you find what you’re looking for.
Kontaktuppgifter
9500 Micron Ave., Suite 122, 95827, Sacramento, USA
- 916-363-8700
- retail@lacrossefanatic.com
- lacrossefanatic.com
4,4
Utmärkt
643 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always knowledgeable & friendly
Always knowledgeable & friendly. Ordered multiple times from the store. Heads to be strung, the employees & owner, listen & we always get what we ask.
25 januari 2023
Svar från Lacrosse Fanatic
Angela,
Thank you for your continued business. We are thrilled that our team has taken such great care of you and that your custom strung heads were done exactly as you wanted. Please let us know if we can help with anything else.
Best Northern California Lacrosse Store
Every time we have ordered thru lacrosse fanatic or stopped in the store the customer service and quality of products are phenomenal. The personal assistance with any lacrosse questions and excellent inventory is why we always travel back. It is by far our favorite Northern California lacrosse store.
8 januari 2023
Svar från Lacrosse Fanatic
Edwards Family,
Thank you for your continued support. We are so happy that we repeatedly have lived up to or exceeded your expectations. We are pleased that you travel to shop with us. Please let us know the next time you need lacrosse equipment and we'll provide more of our exceptional service.
Lax fanatic is always awesome
19 januari 2023
Svar från Lacrosse Fanatic
Jed,
Thank you so much for your continued support. Without loyal customers like yourself, it is unlikely we would be here. We appreciate all of our "lax family". Please let us know when we can be of service again. Thanks again.
Great customer service
From the moment we walked in the customer service was the best! We were greeted and immediately helped to find everything we needed. We weren’t pushed to buy more expensive things, instead we were educated on what we needed and why. They helped find each item in the appropriate size and answered all of our questions without making us feel dumb.
22 januari 2023
Svar från Lacrosse Fanatic
Stephanie,
Welcome to this fantastic sport. Its so good to hear that our team took great care of you and made sure you knew what options were available in order to make the best selections for your budget and family. And remember that there's no such thing as a dumb question, except the one you don't ask. Thank you for shopping with us.
Available product
Available product, good selection or brands and sizes, quick shipping, reasonable shipping cost.
21 januari 2023
Svar från Lacrosse Fanatic
Dave,
Thank you for shopping with us. We're happy that you found the items you needed and appreciate our fast shipping (same day on most orders). Thanks again.
LAX Stick
I have patronized this business before. My LAX stick has just been shipped. I liked the easy to use website and follow up info.
20 januari 2023
Svar från Lacrosse Fanatic
Michael,
Thank you for your repeat business. We are pleased to hear that you found our on-line shopping experience to be easy and that it kept you well informed about your order's progress. We hope you enjoy your new stick and look forward to helping you again the next time you need any lax gear.
Svar från Lacrosse Fanatic
Ben,
Thanks for shopping with us. We're stoked that you had such a great experience working with our team. They enjoy sharing their knowledge and enthusiasm of the the sport and the products with our customers. Thanks again.
Great Purchase Experience
site easy to navigate, good pricing, easy checkout and fast fulfillment.
19 januari 2023
Svar från Lacrosse Fanatic
Michael,
Thank you for ordering from us. We're glad you felt that your online shopping experience with us lived up to the five star goal we strive for. Thanks again for your business.
Wonderful company!!!
18 januari 2023
Svar från Lacrosse Fanatic
Will,
Thank you for your business. Please let us know if we can help with any future lacrosse equipment needs.
Fast communication
Fast communication. An item was out of stock and they immediately contacted me and made a substitution. Thanks for you help.
18 januari 2023
Svar från Lacrosse Fanatic
Patrick,
Thank you for shopping with us. We're terribly sorry we had an inventory issue with an item on your order. We're still struggling with some supply chain issues post Covid. But its good to hear that our team reached right out to you and offered an acceptable replacement. We hope you'll give us another shot in the future.
Both excellent and quick service
After ordering the lacrosse item that I needed, I was notified the next day that it had been sent. Also, I needed to change part of an order and my call was answered immediately and the change was quickly made. Obviously, this family operated company is responsive and provides excellent service.
16 januari 2023
Svar från Lacrosse Fanatic
Charles,
Thank you for your business. We're glad that we were able to make the change you requested to your order and get it sent out right away. Please keep us in mind the next time you need lacrosse equipment. Thanks again.
Once again the staff was very helpful…
Once again the staff was very helpful in picking out a stick for my daughter. No pressure and they made sure we tried everything so we were happy with our selection
15 januari 2023
Svar från Lacrosse Fanatic
Jeff,
Thank you for shopping with us. We are thrilled that we were able to help your daughter pick out the perfect new stick. We never upsell or push one item over another. We simply educate families, making sure they know what their options are so that they can make the right choice for their budgets and their players. Thanks again.
Personal touch that can’t be matched
When we wanted to purchase a new lacrosse stick for our daughter for Christmas, we checked a couple of larger chain stores first. They were going to charge $65 in shipping and taxes. Lacrosse Fanatic’s price for the stick did not come with additional shipping or fees. Not only that, but I was able to call the store and request that they hold onto the stick for a week before shipping so that it would arrive when we were back home from vacation. The personal touch from a smaller operation has earned my future loyalty and business!
21 december 2022
Svar från Lacrosse Fanatic
Jessica,
Thank you for your business. We are so glad we were able to manage your order so that it arrived when you wanted it to. We hope your daughter loves her new stick. Please let us know the next time you need any lacrosse equipment and we'll be glad to help. Thanks again.
I ordered Epoch kidney pads and you…
I ordered Epoch kidney pads and you sent me bicep pads
19 januari 2022
Svar från Lacrosse Fanatic
Blaine,
We have to admit that we are quite confused by this review. Your order was nearly two years ago and according to our records there was no communication from you back in March of 2021 when you received your package. We are terribly sorry that a mistake was made, we strive for perfection on every order but accidents do rarely happen. Had you contacted us way back then, we would have gladly sent out the correct item and taken the other back at no cost to you. But it seems a little unreasonable that you blast us with a 1 star review for something that happened 22 months ago after seemingly not making any effort to let us fix the issue at that time.
Lax Custom Sticks
Knowledgeable Staff
Great Inventory
Quick and Affordable Shipping
Product n Service a PLUS
4 januari 2023
Svar från Lacrosse Fanatic
Thank you for choosing to shop with us. We appreciate your business. We're so pleased that you felt our service was A+/5 Star. That's what we strive for with every transaction. Please let us know if there's anything else we can help with in the future. Thanks again.
I never received my item
I never received my item. I’ve reached out to them numerous times and I can’t get a call back or an email regarding my order that I placed over a month ago. No refund no cancellation nothing! This company has provided horrible customer service
7 december 2022
Svar från Lacrosse Fanatic
Jazmin,
I'm sorry, but this is not a fair review. You placed 13 separate orders for the same product, a black STX Sidewinder Backpack. Over half were made on the same date. They were purchased using multiple payment methods and payment plans. And were ALL going to different names and addresses across the country. We sent the first few orders and then quickly realized the trend and called you as this was flagged in our internal system as FRAUD. We wanted to make sure that your credit cards were not compromised. You didn't respond for a week or so and then called and left a very heated voicemail for us after hours. Our staff released all but two of those orders the next day per your request. We also called you back that day and let you know that two of the items had now been backordered. We let you know that these would be sent out in early January when our next delivery from STX was due to arrive. You never responded until now.
We just canceled and refunded both of your backorders.
This order seemed like some sort of drop ship scam. We tried to be cautious and courteous to you and to keep you informed as it seemed like someone stole your identity But in the end we are sorry that we missed your expectations. We wish you all the best with your future orders and hope that you have better luck with your next company.
Great experience
Tyler was really helpful in selecting a Defensive stick. We found a reasonably priced one that met our needs.
6 januari 2023
Svar från Lacrosse Fanatic
Sean,
Thank you for your business. We are so happy that Tyler was able to help guide you to a d-pole that fit your needs and budget. We look forward to assisting you again in the future.
For a first time lacrosse family the
For a first time lacrosse family they made it so easy. Very friendly and knowledgeable.
3 januari 2023
Svar från Lacrosse Fanatic
David,
Welcome to the game and thank you for your business. We're thrilled that our team made you feel welcome and was able to share their knowledge (and hopefully their love) of the game with your family. Please let us know if you need anything else. Thanks again.
Smooth and simple transaction
3 januari 2023
Svar från Lacrosse Fanatic
Lorenzo,
Thank you for shopping with us. We're happy to hear that your shopping experience was easy and exceeded your expectations. Thank you again and we look forward to helping you again in the future.
Fantastic service, despite supply chain issues
Unfortunately they had an inventory mistake and didn't have the item I ordered for my son. They contacted me almost immediately and promptly offered alternatives and ultimately a refund. Great service goes a long way with me. I'll be shopping here for future equipment needs.
2 januari 2023
Svar från Lacrosse Fanatic
Mark,
Thank you for your support. Again, we are terribly sorry we had an issue with the item you ordered. We do everything in our power to avoid these situations. It means the world that you understand and are willing to give us another shot the next time you need some lacrosse gear. Thank you again.
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