I ordered a really cute
I ordered a really cute, fitted jacket with a mandarin collar and chest/sleeve embroidery. After waiting four weeks, I received a boxy black velvet jacket with all-over gold lurex embroidery that looked absolutely nothing like the website photo.Per their return policy, I immediately contacted customer service with photo proof. They responded within 24 hours but only offered two options, neither of which was a full refund: Keep the item and take a 25% partial refund (about $19 back on a $69.99 purchase).Keep the item and receive a $76 store discount code to re-order.It seems this company’s policy is designed to force exchanges rather than grant actual refunds when they make a mistake. While their policy states they cover return shipping, they completely bypass this by insisting you keep the incorrect item so "you don't incur shipping costs."I ultimately took the $76 store credit and ordered something else, though I am highly skeptical about whether the next item will actually match the picture. While their catalog looks great, you run a massive risk of not getting what you paid for. I will not be buying from this brand again.








