KUSH CARGO Omdömen 

168
TrustScore 3 av 5

3,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I placed an order June 20 for headphones and still have not received my order or an update. When I look at the tracking info it has remained on preparing your package for shipping. My husband was supe... Se mer

Betygsatt 5 av 5 stjärnor

There is no exaggeration: it's the leading online smoke shop I've dealt with. For what I desire, the selection is excellent, the prices are good, and the staff super-cool. They treat customers like fr... Se mer

Betygsatt 1 av 5 stjärnor

I ordered from them about 2 months ago and package just arrived today. At check out and under each product they clearly advertise FAST and free shipping and then act suprised when your upset about you... Se mer

Betygsatt 5 av 5 stjärnor

Don't listen to the negative comments. Trust me when I tell you they are 100% legit. I received nothing but excellent customer service. I been collecting glass since 1996 so I take this very serious.... Se mer

Företaget har svarat

Företagsinformation

  1. E-cigarettaffär

Skrivet av företaget

KushCargo is the Worlds best Online Headshop and Smokeshop.


Kontaktuppgifter

3,0

Medel

TrustScore 3 av 5

168 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 35 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,0

Alla omdömen

(168)

44 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Never Received Item, Zero Communication

Purchased an item on March 27, no updates whatsoever. I have not heard from them despite multiple attempts to contact. I hope this business is not a scam. I would prefer to receive my item, please. Order #51404

27 mars 2024
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

Very sorry about the delay in your order. We sent an email to address a necessary color change in the item you ordered, as the original color was temporarily out of stock. We requested your confirmation to proceed with an alternative option. Unfortunately, we have not received a response to that email, which has resulted in a delay in processing your order. Please check your spam inbox for our email so we can get this resolved for you ASAP.

Betygsatt 3 av 5 stjärnor

Slow shipping & Unorganized Company

Ordered a carb cap & tether for the carta 2 on April 23rd & it’s April 28th & it’s still saying shipped label created USPS waiting item… I thought by ordering express shipping 2-5 days the package would be here by now & I’ve received 2 other packages from 2 different companies in this matter of time… I wouldn’t say scam but just very slow shipping and an unorganized company… Order (#51722) p.s. I have chronic pain & PTSD so that doesn’t help… Finally came on the 29th in stealth mode lol definitely 💯 will not be ordering from this company again!!! You’ll have a blessed day!!!

25 april 2024
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

Thank you for sharing your feedback, and we sincerely apologize for any confusion and inconvenience you've experienced. We understand how important timely delivery is, especially when dealing with chronic pain and PTSD. We're here to support you and ensure you receive the best service possible.

We want to clarify that our express shipping estimates are based on business days (Monday-Friday). While USPS tracking updates have been inconsistent recently, causing understandable frustration, your order was actually delivered on the 4th business day, ahead of our 2-5 business day timeline.

We regret to hear that you won't be ordering from us again, but please know we are committed to making things right for our customers. If there’s anything more we can do to assist you or improve your experience, please don’t hesitate to contact us directly.

Thank you for your patience and understanding. Wishing you health and wellness.

Betygsatt 1 av 5 stjärnor

I made an order on 5/4 in which i payed…

I made an order on 5/4 in which i payed shipping for and I haven’t received any updates at all.I've seen similar stories and to be honest i believe this company might be a scam. This review is really the only thing i can do at this point but i would like a refund for order #51516. No point in receiving my order in two months or not at all :(

9 april 2024
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

Hello, you ordered last Friday on 4/5. Our warehouse is closed over the Weekend. Orders take 1-3 business days to ship out as per the order confirmation email. Your order went out Tuesday 4/9 which is the second business day from your order date. You will have it Wednesday or Thursday which is before your estimated arrival of the standard shipping timeframe you selected which is 5-11 business days.

Betygsatt 1 av 5 stjärnor

Terrible customer service

Terrible customer service. Paid for expedited shipping, didn't ship for ten days. When it did finally ship, it was USPS mail. We are now 15 days and still no product.

6 april 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

I ordered a piece quite a few days ago

I ordered a piece quite a few days ago, I paid for Express shipping, 2-5 days and there website still only says order confirmed, preparing for shipment. I've tried to email and chat with there support, there is no phone number. I'm beginning to get highly frustrated and kinda bummed. Order number 51263

16 mars 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible place to order from and they…

Terrible place to order from and they have terrible communication skills when it comes to customers and orders I ordered about ten items they literally sent one and had to swap out every other item with random items shipping took forever seems like a lot of false advertisement definitely won't recommend them or order from them again trust me don't waste your time or money

1 februari 2024
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

Thank you for taking the time to share your feedback on Trustpilot. We appreciate all feedback as it helps us improve our services.

However, we would like to kindly request that you provide us with the necessary order details to help us confirm the legitimacy of your order. Without this information, we are unable to address your concerns effectively.

Please feel free to reach out to our customer service team with your order details, and we will do our best to assist you promptly.

Betygsatt 2 av 5 stjärnor

Takes more than a week to ship

Takes more than a week to ship
I understand they responded about my comment below which is why I gave 2 stars. I responded my apartment number the 16th & it’s not the shipped on the 22nd. So still bad service.

13 februari 2024
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

We noticed that the apartment number was omitted during the checkout process. This led to a delay in processing your order as we awaited the necessary details from your end following our initial outreach for this information.

Betygsatt 1 av 5 stjärnor

WORST CUSTOMER SERVICE

My fiancé bought me a piece off this website. They provided a bs tracking # and apologized for the delay last week. Still no movement on my tracking number and zero response from customer service. If my product has not shipped in next 24 hours, I will have my bank take the funds back. Shady, shady, business….

12 februari 2024
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

Thank you for taking the time to share your feedback on Trustpilot. We appreciate all feedback as it helps us improve our services.

However, we would like to kindly request that you provide us with the necessary order details to help us confirm the legitimacy of your order. Without this information, we are unable to address your concerns effectively.

Please feel free to reach out to our customer service team with your order details, and we will do our best to assist you promptly.

Betygsatt 1 av 5 stjärnor

worst online store i’ve ever bought…

worst online store i’ve ever bought anything from, was trying to cancel my order before shipping so i could get all my money back before they tried taking half of it for restocking fee but they ignored every email and sent it instead and i was gunna buy something more expensive than the item i accidentally bought😂and they have ZERO order cancelling info and not even a number to call if something like this happens

2 februari 2024
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

Hello Bentley, Very sorry for the extremely fast shipping time. You have been provided a pre paid return label to exchange for something else at no cost to you.

Betygsatt 5 av 5 stjärnor

Best rig in my collection!!

Hello people, I ordered a rig for about 80$ and it’s honestly the best rig in my collection and I love it, hits really smooth and the quality itself is magnificent
I’ve payed more for other rigs and this one beats them all, I did pay for the shipping 2-5 business days
And got it in two days, will definitely be coming back
Thanks kush cargo!!!!!!!

10 januari 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Do not buy from these guys

Do not buy from these guys. They are a scam. I finally received products from them after two months of waiting. I spent over $50 and I received two items that I ordered out of 30+ items and this was after I was asking for a full refund. They were all of the most undesirable flavors and a lot of them did not come in smoking condition. They threw miscellaneous stuff up in there like rolling machines and undesirable flavor Mint tips from king palm. Never again don’t buy from them.

2 januari 2024
Logotyp för KUSH CARGO

Svar från KUSH CARGO

As per our email conversations, you agreed to swap a few single packs with different flavors and brands. We gave you the option to return any flavors/brands you did not like for a refund.

Betygsatt 1 av 5 stjärnor

They steal your money and don’t send anything

Just like all of the other reviews have stated. They took my money, created a shipping label on 11/30 then just never shipped the product or responded to emails. Do your homework and do not shop with them

29 november 2023
Logotyp för KUSH CARGO

Svar från KUSH CARGO

Hello James, sorry for the issues with shipping. USPS was experiencing some delays during the Holiday busy season. As per your request your order was cancelled and refunded.

Betygsatt 1 av 5 stjärnor

Buyer Beware!!

Buyer Beware!!! If I could give this company no stars, I would!!! I placed an order with 2-5 day shipping on December 3rd, got a confirmation email and that's it... when I try to check for updates, it just says "order confirmed". After both emailing and chatting with their customer service and getting no response, leaving this review is my only option...if they don't have the product then fine, send a refund, but just not responding is horrible customer service!!!!

3 december 2023
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

Sorry for the delay with USPS. Your order was confirmed delivered by USPS on 12/15.

Betygsatt 5 av 5 stjärnor

Love it

I ordered the switch from dr.dabbler. It came quickly, with no problems packing was in great shape. I would order again love this tank.

7 december 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Unprofessional, no customer service, pretty sketch. Don’t get scammed by KushCargo like I did.

I recently ordered a product from this website for the first time due to RYOT not having the item in stock… huge mistake. I paid for express shipping that rages from 2-5days. I placed my order 7 days ago.. I’ve sent MULTIPLE messages and emails through there customer service chat and email over the last 4 or 5 days. NO RESPONSES AT ALL. As I grew frustrated waiting to get an update for my order I decided I just wanted a refund due to this being my first ever experience with KushCargo.. They still won’t respond. Their chat and web page claims they respond within the end of day… blatant lie. DO NOT ORDER FROM HERE. They literally just took my money and won’t respond to my messages or emails about my order status or requesting a refund.. horrible horrible customer service. The only thing I see kush cargo respond to are these reviews so KushCargo I want a refund. By far the worst experience I’ve ever had ordering online. People spending their money on your products deserve better.. Do better or don’t false advertise. I want my money back now.

Update: Made this review and got an email response in an hour. Guess reviews are just more important than customer concerns/ satisfaction. I did receive my refund though. Never again will I go through kush cargo.. if you’re looking for a site RYOT is by far the best I’ve come to know kush cargo could learn a thing or two from them.

6 december 2023
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

Very sorry about the issues with your order. Your order was refunded as per your request.

Betygsatt 1 av 5 stjärnor

Don't recommend them, unless you like slow/incomplete orders

The order went over a week with no updates until I reached out and they finally sent it... Only to have half the order sent. Customer service was junk and can't rely on proper shipping, even after purchasing shipping insurance. Won't buy from them again and don't recommend.

28 oktober 2023
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

Very sorry about the out of stock wraps. Refund was issued.

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