KUSH CARGO Omdömen 

168
TrustScore 3 av 5

3,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I placed an order June 20 for headphones and still have not received my order or an update. When I look at the tracking info it has remained on preparing your package for shipping. My husband was supe... Se mer

Betygsatt 5 av 5 stjärnor

There is no exaggeration: it's the leading online smoke shop I've dealt with. For what I desire, the selection is excellent, the prices are good, and the staff super-cool. They treat customers like fr... Se mer

Betygsatt 1 av 5 stjärnor

I ordered from them about 2 months ago and package just arrived today. At check out and under each product they clearly advertise FAST and free shipping and then act suprised when your upset about you... Se mer

Betygsatt 5 av 5 stjärnor

Don't listen to the negative comments. Trust me when I tell you they are 100% legit. I received nothing but excellent customer service. I been collecting glass since 1996 so I take this very serious.... Se mer

Företaget har svarat

Företagsinformation

  1. E-cigarettaffär

Skrivet av företaget

KushCargo is the Worlds best Online Headshop and Smokeshop.


Kontaktuppgifter

3,0

Medel

TrustScore 3 av 5

168 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 35 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,0

Alla omdömen

(168)

44 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

This is a horrible website

This is a horrible website. I ordered a product from them. The product was processed, but the product was never shipped to me. I was then told the product couldn’t be shipped to me because it was sold to me at the wrong price point and that if they sold it to me at the price point, it was sold to me at they risked ruining their relationship with the manufacturer and take the chance of not being able to work with that manufacturer again. I reached out to the manufacturer and was told that this was not true. I now have no product which I paid over $200 for and no refund. I have reached out multiple times I have shared proof from the manufacturer with Kush cargo and if still receive no response, no product and no refund I’ve asked for my product to be overnighted to me as I have sent them proof that what they have told me is not true and I still have yet to receive anything and I am now out almost $300. And to make things worse, there is no way to contact Kush cargo other than email so you literally are sitting duck I would highly recommend not using this website for any purchases whatsoever and Kush cargo if you are reading this, I am happy to take this review down as soon as I know that my product has been shipped to me overnighted and I have tracking info proving that.

10 november 2025
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

We feel it is important to clarify the events regarding this order for the public record.

Regarding the pricing: As we explained in our correspondence, our manufacturers strictly enforce MAP (Minimum Advertised Price) policies. The discount code applied to your order brought the price way below the contractually allowed limit for that specific product line. We cannot fulfill orders that violate our dealer agreements.

While we were attempting to communicate this, the responses we received became threatening. We have a zero-tolerance policy regarding the harassment of our support staff. Sending threatening messages every 20 minutes, as was done here, is not acceptable.

Consequently, we made the decision to cancel the order and part ways. A 100% refund was issued immediately to your original payment method. You are not out any funds, and the refund receipt was emailed to you.

We consider this matter closed and wish you the best in finding this product elsewhere.

Betygsatt 5 av 5 stjärnor

Great Company

Great customer service, great products good prices. There was a delay in my shipment. I emailed the company, had a response the next morning and a tracking number the next day. 2 packages arrived ahead of schedule and one right on time. I have brought from Kush several times and never had an issue or experience like some of the negative reviews. Chris in customer support is a great asset to the company!

28 oktober 2025
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

Appreciate you!

Betygsatt 1 av 5 stjärnor

I place my order on the 8th paid for…

I place my order on the 8th paid for Express delivery we are now on business day number 6 no tracking info received status says unfulfilled no response from customer service I sure am getting all the ad emails though would much rather do my business with a company that communicates its issue to their customers it seems as if I’m going to get the email asking to switch products like most of the reviews. Say I do not want to switch products. I ordered what I wanted.

16 september 2025
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

We have no record of an order or customer matching this review, and the reviewer did not respond to Trustpilot’s request to verify the order details. Without any order number or identifying information, we’re unable to investigate or resolve these claims.

Betygsatt 2 av 5 stjärnor

I feel like I was slapped in the face...

The only reason I'm giving this shop 2 stars and not 1 is because at least the shipment showed up (and in 1 piece). Unfortunately however the ordering/processing/shipping portion of the order didn't go as smoothly. The order shipped out late with no apology other than I was told I'd get some extra goodies for the mess up on their part. I feel like I've been slapped in the face by them at this point though because the "extra goodies to make up for it" was literally a TINY bag of sour patch kids candy. That's literally it. That's seriously so unprofessional and just plain rude to do that to a customer.... This site has a ton of bad reviews for a reason! Sadly I didn't check them before ordering so that part was my bad. Ugh this company sucks though honestly. I'll be taking my money elsewhere.

27 augusti 2025
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

We’re very sorry to hear about your disappointment and appreciate you sharing your feedback.

For clarity, your order was placed on Saturday, August 16th. Since weekends aren’t counted as business days, the first processing day was Monday, August 18th. Your package was delivered on Tuesday, August 26th, which was the 7th business day, within our stated shipping window of 3–10 business days.

That said, we understand the wait still felt longer than expected, and it’s not the type of experience we want our customers to have.

Regarding the “extra goodies,” the candy included in your package was just a small item that goes out with all MAV pieces. a separate complimentary goodie box was also arranged to ship out, and we’ll make sure you receive it.

We truly value your feedback and are always working to improve both shipping speed and the way we handle situations like this. Thank you for giving us the opportunity to address your concerns.

Betygsatt 1 av 5 stjärnor

I recommend do not make any purchases…

I recommend do not make any purchases or conduct any type of business with the kushcargo.com website. Product website does not accurately reflect the products in-stock. After placing my order and not receiving it after 3 weeks I contacted kushcargo.com customer service and was told via email my items ordered we not in stock and would be available by weeks end. I allowed another to receive my products and never received them. I reached out again to customer service to inquire about my shipment again. Unfortunately it took several extra days to receive a response from kushcargo.com. The customer service is below average, mediocre at best. The expectation to provide solutions or to resolve the issue was never met. More excuses and more delays was the information I was provided. At one point I was offered to switch out my products for something different in stock. I agreed to the change and waited.....Two weeks pass and still no shipment arrived. I contacted kushcargo.com customer service again to be told.....Sorry we don't have the other products in-stock to switchout your order. Truly one of the worst online ordering experiences I've ever had. Kushcargo.com you need to step your game up and do better. I would not recommend using kushcargo.com for any of your tobacco smoking or periphinailya headshop needs. Do some research read reviews and chose wisely. Kushcargo.com is a thumbs down 👎 .

24 juni 2025
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

We have no record of an order or customer matching this review, and the reviewer did not respond to Trustpilot’s request to verify the order details. Without any order number or identifying information, we’re unable to investigate or resolve these claims.

Betygsatt 1 av 5 stjärnor

I order a rainbow battery and still…

I order a rainbow battery and still haven't got it it's been a month now and haven't seen any package and no tracking for it

22 maj 2025
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

We’re very sorry for the inconvenience with your order. Our team has been trying to reach you regarding a color specification, but we haven’t received a response. When you have a moment, please check your spam or junk folder in case our message was filtered there.

Betygsatt 1 av 5 stjärnor

Scammed Order 56026

Scam! Avoid at all costs. I’ve been waiting for 24 days and counting, and my item still shows as in stock. The responses have been very slow, and I haven’t received any viable tracking numbers. I've been “waiting for details” for three weeks now, but USPS has never received the package. I've been ignored by Chris.

23 maj 2025
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

Order #56026 was confirmed delivered by USPS to a secure parcel locker on June 17, 2025, at 12:23 PM in Parker, CO 80138. This delivery confirmation is verifiable directly through USPS.

We understand delays can be frustrating, but once a package is confirmed delivered by the postal service, the next step is to contact your local post office for further assistance. We’ve responded to your inquiries.

Please check with your local post office and confirm whether someone else may have retrieved the package from your parcel locker.

If you need help locating the tracking number or filing a missing mail claim with USPS, we’re happy to assist — just reach out to us directly

Betygsatt 5 av 5 stjärnor

Ever since I order with Kush Cargo…

Ever since I order with Kush Cargo Staff was very helpful. Quick response, great customer service and lots of patience by getting to the bottom of your issue with your purchase. I want to thank Chris for guiding me in all the changes and support with my orders. Sometimes is how much you know how to use such high tech dab solution. Always ask if in doubt they will guide you through.

16 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Nothing in stock

Ordered stuff never got a shipping notice, reached out after a week and they tell me they never had it in stock. Place is a scam. They show everything in stock to try and get you to change to something else.

6 maj 2025
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

We have no record of an order or customer matching this review, and the reviewer did not respond to Trustpilot’s request to verify the order details. Without any order number or identifying information, we’re unable to investigate or resolve these claims.

For clarity: Kush Cargo has been in business since 2014, with tens of thousands of satisfied customers and verified orders. We do not list out-of-stock items as available, and we never engage in bait-and-switch tactics. If a rare inventory issue occurs, customers are always contacted promptly with refund or replacement options.

If you did place an order, please reach out to aircontrol@kushcargo.com with your order number. We’re more than happy to help. Otherwise, we kindly ask that unsupported and misleading reviews be removed, as they unfairly harm a business that’s proudly served this community for over a decade.

Betygsatt 1 av 5 stjärnor

Just the worst experience from the…

Just the worst experience from the start. This company sucks, their customer service is awful. I will NEVER order again.

24 april 2025
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

We’re very sorry to hear about this experience, but we currently have no records of an order matching your name or details. Additionally, Trustpilot was unable to verify your order, and we haven’t received any support tickets or emails that match this situation.

It’s possible this review may be intended for a different business. If you did place an order with us, we’d love the opportunity to make it right — please reach out to us directly with your order number so we can assist.

Betygsatt 1 av 5 stjärnor

Kush Cargo is a company of scammers

Kush Cargo is a company of scammers. March 10th I had placed an order for an OOZE bot pen battery. They told me after 2 days after placing my order that they were out of the product and asked me if I wanted to wait or get a refund. Obviously I wanted the pen battery I ordered 2 days prior to being asked.

2 weeks go by without any follow up, so I email them what the expectancy is because OOZE was restocking the same product for cheaper. At this point they read my email and ghost me for 6 days until I sent another email saying that I wanted my refund.

It has been 2 months and they never sent any refund and have yet to respond to any of my emails. Even with being reported to the Better Business Bureau.

28 april 2025
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

We sincerely apologize for the inconvenience and frustration caused by the stock issuer. While we always aim to fulfill orders quickly and accurately, in this case, we unfortunately fell short due to unexpected inventory availability.

We can confirm that all your emails were responded to, and per your request, your refund was issued on the 28th. If you have not seen it reflected in your account, we recommend checking with your card issuer, as some banks may take additional time to post the refund.

Betygsatt 1 av 5 stjärnor

Kush-Scam Cargo DO NOT ORDER FROM THEM!!!

Wish I could give negative stars. Order placed for M7 xl they showed in stock. Ordered on 2/28/25. Went days without tracking. After emailing them giving me the run around they finally sent me a package of 4 cones boxes as a “gift”. Dude I don’t even smoke. I use vaporizers. Said the color I ordered was out of stock. So I agreed to change from Rosium to the ObsiduM. Days went by again and had to send like the 8th email to this scam of a company. They told me this morning at like 10am they would get ahold of there TX warehouse as I should have a tracking number by now. Just blowing smoke up my A#* I’m sure so they can fraudulently steel my money thinking I’ll wait to do a charge back. Sent them a email again tonight giving them till noon on Friday 3/14/25 to refund my order or ship what I paid for. Stay away from Kush-Scam Cargo. I bet I’ve sent 10 or more emails. It’s been almost two weeks. What a joke of a company.

11 mars 2025
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

We’re truly sorry for the frustration caused by the delay and stock issues with your M7 XL order. We want to clarify that Kush Cargo is a marketplace partner for DynaVap, and all inventory and shipping are handled directly by their fulfillment team. Unfortunately, this can occasionally lead to inventory mismatches that are out of our direct control.

We did issue a full refund for your order, and we regret that your experience didn’t meet expectations. We appreciate your patience and the opportunity to try to make things right.

Betygsatt 1 av 5 stjärnor

My order number was #55406 they still…

My order number was #55406 they still haven’t shipped my packed and it’s been over a week. They have only replied to one of my emails saying the order was going out that day but it never did. I still don’t know if I’m getting my item I paid $50 and I’m probably going to have to contact my bank if It dosent get shipped

5 mars 2025
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

We sincerely apologize for any confusion regarding your order. It was shipped out on the day we mentioned, and tracking information has since been emailed to you. It looks like our emails may not be reaching your inbox—please check your spam folder just in case. USPS is currently showing a delivery date of the 15th, which is still within the expected timeframe for the shipping method selected. If you have any further concerns, feel free to reach out—we're happy to help!

Betygsatt 5 av 5 stjärnor

Don't listen to the negative comments

Don't listen to the negative comments. Trust me when I tell you they are 100% legit. I received nothing but excellent customer service. I been collecting glass since 1996 so I take this very serious. I ordered the Christmas Tree dab rig and this piece looks so bad ass in person I'm gonna order another one as soon as I'm finish with this review. So like I said don't be hesitant to order they have nothing but quality products and some of the best customer service I have ever received.

19 februari 2025
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

We truly appreciate your support and kind words.

Betygsatt 1 av 5 stjärnor

Shady Business

I ordered a 510 pen. They told me it was out of stock for 1 week but they would sent it when it arrived and I would recieve the tracking info. I waited a week and a half with no updates, reached out again, and was told it still wasnt in stock and to choose something else. I chose a different product for 7 dollars less, was told I would recieve tracking, and got nothing. I reached out 4 days later and was told they are also out of that product. The whole business is shady and seems like they are counting on running the clock out to make returns and payment disputes as difficult as possible.

10 februari 2025
Omdöme utan inbjudan
Logotyp för KUSH CARGO

Svar från KUSH CARGO

Your replacement did ship out, and we can confirm it was delivered on 2/18, along with some extra items as a token of our apology.

We strive to provide the best service possible and appreciate your patience. If there's anything else we can do to make this right, please reach out—we’re happy to help!

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