Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Initially when the rug arrived it wasn’t the correct size but customer service were fantastic and sorted it out so quickly. The rug itself is so lovely it’s a jute style thats washable, I was expected... Se mer

Betygsatt 1 av 5 stjärnor

Rug was damaged by courier on arrival. Notified them straight away, sent pictures etc. It took several weeks to get it collected so that we could get a refund (courier didn’t show up on 2 days as arra... Se mer

Betygsatt 5 av 5 stjärnor

I visited the Newry store to place and the lady who was working could not have been any friendlier or more helpful advising me with sizes. Quick and easy to order and was delivered to my door two day... Se mer

Betygsatt 5 av 5 stjärnor

Ordered a large rustic Sisal jute rug and was so pleased with it, decided to order a smaller one for the other section of our lounge. Easy ordering process and both rugs arrived 3 days after ordering.... Se mer

Företagsinformation

  1. Mattförsäljare
  2. Mattbutik
  3. Dekoration- och inredningsbutik
  4. Golvförsäljare
  5. Heminredningsaffär

Om Kukoon

Skrivet av företaget

At Kukoon we believe great quality rugs should be well made, stylish and always affordable.

Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.

And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.

With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.

Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!

FREE DELIVERY & EASY RETURNS

Kukoonrugs.com offers FREE delivery & returns on all rugs throughout the UK and Ireland.

We endeavour to deliver UK and Ireland orders within 3-4 working days. International orders take 5-10 working days.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

47 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 54 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Lots of reasons

Lots of reasons
Easy website to negotiate; quick turnabout. Received my order in a few days; great quality rugs;very happy with the service

16 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Damaged by courier, almost 2 months later and still no refund

Rug was damaged by courier on arrival. Notified them straight away, sent pictures etc. It took several weeks to get it collected so that we could get a refund (courier didn’t show up on 2 days as arranged and finally arrived at 8pm the wrong evening!) Now over 2 weeks after collection still no refund. Disgraceful service.

5 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great rugs, great prices and great service!

Ordered a large rustic Sisal jute rug and was so pleased with it, decided to order a smaller one for the other section of our lounge. Easy ordering process and both rugs arrived 3 days after ordering. Very impressed and would thoroughly recommend

20 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I ordered my new rug online and it came…

I ordered my new rug online and it came within 48 hours . Fantastic quality for the money , however the shade was wrong so I called customer service and they told me to take back to Boucher Road showroom which is close to me . The staff at the showroom couldn’t be more helpful and friendly and helped me find right shade . Nothing was too much trouble. My new rug was delivered in less than 24 hours . Fab service from start to finish. Highly recommend this company.

12 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great rug!

Initially when the rug arrived it wasn’t the correct size but customer service were fantastic and sorted it out so quickly. The rug itself is so lovely it’s a jute style thats washable, I was expected it to be more rough but it’s so soft and makes our sitting room look lovely. Fantastic company. They’ve so many lovely styles I’ll be going back for more :)

26 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great design

Great design, great material and exactly as pictured. Looks expensive. Delivery was quick and efficient will definitely shop with Kukoon again.

6 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service.

I visited the Newry store to place and the lady who was working could not have been any friendlier or more helpful advising me with sizes.
Quick and easy to order and was delivered to my door two days later. Excellent service and the rug is more beautiful in person than it is online.

12 mars 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Delivery was flawless and so fast!

Delivery was flawless and so fast!
Rug is really lovely in the space.
My only critique is that its a little “buckled” at the edges but I’ve tapped it down

20 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor quality of rug

Poor quality of rug, and poor customer service. I've sent an email addressing defects with the rug and attached photos and they responded but completely ignored my concern. I do not recommend. I will be returning this rug and I am expecting a full refund once item is received on their end.

13 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Rugs don’t hold their colour and fade very quickly

This is the second rug I’ve ordered from Kukoon. When the first one started to fade in areas that were walked on more frequently I contacted customer services, they assured me that it must have been a faulty item and offered refund or replacement. I ordered my second believing this explanation. The second rug has faded all over, it has lost its rich colour and has snagged in several places from vacuuming. I contacted customer services they determined that it didn’t meet their criteria as a manufacturing defect, they never even asked for photos! My advice would be to not buy from this company, the rugs look great but lose their colour after a couple of months, this would be ok if you want to constantly replace them.

17 mars 2026
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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