Initially when the rug arrived it wasn’t the correct size but customer service were fantastic and sorted it out so quickly. The rug itself is so lovely it’s a jute style thats washable, I was expected... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Rug was damaged by courier on arrival. Notified them straight away, sent pictures etc. It took several weeks to get it collected so that we could get a refund (courier didn’t show up on 2 days as arra... Se mer
I visited the Newry store to place and the lady who was working could not have been any friendlier or more helpful advising me with sizes. Quick and easy to order and was delivered to my door two day... Se mer
Ordered a large rustic Sisal jute rug and was so pleased with it, decided to order a smaller one for the other section of our lounge. Easy ordering process and both rugs arrived 3 days after ordering.... Se mer
Företagsinformation
Om Kukoon
Skrivet av företaget
At Kukoon we believe great quality rugs should be well made, stylish and always affordable.
Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.
And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.
With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.
Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!
FREE DELIVERY & EASY RETURNS
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Kontaktuppgifter
23 Shepherds Way, BT35 6EE, Newry, Storbritannien
- 0283 025 0027
- support@kukoon.com
- kukoonrugs.com
Har besvarat 54 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I love my rug
I love my rug, suits my sitting room really well!great quality and delivered quickly. Would buy again!
Second order I have had from Kukoon so…
Second order I have had from Kukoon so pleased with my lounge rug I ordered two runners for my hall . Very pleased good value and a great quality .
Ordering was easy,delivery was quick
Ordering was easy,delivery was quick, carpet is as expected lovely good all round,really recommend.
Fantastic washable rug with great print…
Fantastic washable rug with great print at a great price - and without the worry that our pup will destroy it
Lots of reasons
Lots of reasons
Easy website to negotiate; quick turnabout. Received my order in a few days; great quality rugs;very happy with the service
Damaged by courier, almost 2 months later and still no refund
Rug was damaged by courier on arrival. Notified them straight away, sent pictures etc. It took several weeks to get it collected so that we could get a refund (courier didn’t show up on 2 days as arranged and finally arrived at 8pm the wrong evening!) Now over 2 weeks after collection still no refund. Disgraceful service.
I was thrilled with next day delivery…
I was thrilled with next day delivery even though I ordered my rug on Fri afternoon! I’m delighted with my rug, the quality is excellent. Great company to deal with. I won’t hesitate to buy again.
Great rugs, great prices and great service!
Ordered a large rustic Sisal jute rug and was so pleased with it, decided to order a smaller one for the other section of our lounge. Easy ordering process and both rugs arrived 3 days after ordering. Very impressed and would thoroughly recommend
I ordered my new rug online and it came…
I ordered my new rug online and it came within 48 hours . Fantastic quality for the money , however the shade was wrong so I called customer service and they told me to take back to Boucher Road showroom which is close to me . The staff at the showroom couldn’t be more helpful and friendly and helped me find right shade . Nothing was too much trouble. My new rug was delivered in less than 24 hours . Fab service from start to finish. Highly recommend this company.
Great rug!
Initially when the rug arrived it wasn’t the correct size but customer service were fantastic and sorted it out so quickly. The rug itself is so lovely it’s a jute style thats washable, I was expected it to be more rough but it’s so soft and makes our sitting room look lovely. Fantastic company. They’ve so many lovely styles I’ll be going back for more :)
Great design
Great design, great material and exactly as pictured. Looks expensive. Delivery was quick and efficient will definitely shop with Kukoon again.
Excellent service.
I visited the Newry store to place and the lady who was working could not have been any friendlier or more helpful advising me with sizes.
Quick and easy to order and was delivered to my door two days later. Excellent service and the rug is more beautiful in person than it is online.
Delivery was flawless and so fast!
Delivery was flawless and so fast!
Rug is really lovely in the space.
My only critique is that its a little “buckled” at the edges but I’ve tapped it down
Super online service
Super online service - fast & efficient. quality products at good value and range of sizes & colours .
Wonderful experience
Buying from Kukoon has been a good experience in terms of product and service. wI’ll buy from them again.
Poor quality of rug
Poor quality of rug, and poor customer service. I've sent an email addressing defects with the rug and attached photos and they responded but completely ignored my concern. I do not recommend. I will be returning this rug and I am expecting a full refund once item is received on their end.
Got my mum a beautiful birthday gift
Got my mum a beautiful birthday gift. Got her the beige rug she’s wanted for so longgg
Rugs don’t hold their colour and fade very quickly
This is the second rug I’ve ordered from Kukoon. When the first one started to fade in areas that were walked on more frequently I contacted customer services, they assured me that it must have been a faulty item and offered refund or replacement. I ordered my second believing this explanation. The second rug has faded all over, it has lost its rich colour and has snagged in several places from vacuuming. I contacted customer services they determined that it didn’t meet their criteria as a manufacturing defect, they never even asked for photos! My advice would be to not buy from this company, the rugs look great but lose their colour after a couple of months, this would be ok if you want to constantly replace them.
Fast delivery & beautiful bedroom rug…
Fast delivery & beautiful bedroom rug at such a good price!
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