Brilliant experience and relieved to find an online store for desi groceries as where I live there is nothing! They stock my favorite brand of rice which is even difficult to get in London so thank yo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Wide selections of items to choose from. User friendly to order online. Prompt customer service responses. I have placed orders 3 times and find it very comfortable. They were all completed with nex... Se mer
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Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot. They were clearly running out of time to delive... Se mer
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I ordered frozen samosas, and was very skeptical. However they came in excellent packaging, properly insulated with ice packs, were still frozen when I got them. They were delivered via over night del... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to Kugans online supermarket! We are an international online supermarket, with a variety of diverse products ranging across Sri Lankan, Indian, Pakistani, Bangladeshi, and European cuisines. With an extensive range in products, at competitive prices, Kugans are your one stop shop for all of your Asian grocery needs. We offer free next day delivery across the UK for orders placed by 12pm Mon-Thu and over £49
Kontaktuppgifter
273 - 275 Ilford Lane, IG1 2SD, Ilford, Storbritannien
- 020 4529 0800
- hello@kugans.com
- kugans.com
4,4
Utmärkt
445 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Quality is good
Quality is good. Replacement items not the right ones, but everything came beautifully packed and delivered very quick.
8 april 2024
Svar från Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Missing items I have ordered for £60 but I have…
I have ordered for £60 but I have received £40 worth items only. No proper response from kugan for the missing items. Worst customer service.
22 mars 2024
Omdöme utan inbjudan
Svar från Kugans
Dear Customer,
We are sorry about the inconvenience caused to you. Hope one of our customer service got in touch with you regarding this issue. In kugans we value the satisfaction of our customers. If you need any further assistance feel free to reach us at hello@kugans.com
Thanks & Regards,
Team Kugans
Missing items every time I have ordered more 5 times every time something is missing
I have ordered from Kugan 5-6 times, and every time something is missing. I have tried to contact them about the missing items, but I have not received any response each time.Don’t ever order from kugan.
15 februari 2024
Omdöme utan inbjudan
Svar från Kugans
Dear Customer,
We are sorry about the inconvenience caused to you. Hope one of our customer service got in touch with you regarding this issue. In kugans we value the satisfaction of our customers. If you need any further assistance feel free to reach us at hello@kugans.com
Thanks & Regards,
Team Kugans
Atrocious Service Warning
Atrocious service warning.
I have been waiting 9 (or 10) days for my online order to arrive. As others say, you get the message that the order is being dealt with (even though the store website says that they only work on online orders for 3.5 days a week).
When I first contacted them about my undelivered order, they said that my item would arrive in 2 days - it is now 5 days later.
They have not responded to subsequent emails.
This is atrocious service!
Who knows where my order is?
Watch here for updates...
29 februari 2024
Omdöme utan inbjudan
Svar från Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Svar från Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Will use this site again
Had the product for I sought. Fairly priced with straight forward ordering process. Delivered very quickly with reasonable postage charge.
31 januari 2024
Svar från Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Very efficient service
22 januari 2024
Svar från Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Great one.delivery was perfect
16 januari 2024
Svar från Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Svar från Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
A refund was given with no explanation…
A refund was given with no explanation for 1 item. When delivery was made, a substitute was given for one iitem. I think there may have been a stock issue. No explanation given overall delivery was on time. Polite and courteous service
15 januari 2024
Svar från Kugans
Dear Customer,
Thanks for taking time and drop a review about us. We will check with this issue with our team. Also, we assure you to avoid such instances in future. If you need any further assistance feel free to mail us at hello@kugans.com
Thanks & Regards,
Team Kugans
Svar från Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Arrived on time. Undamaged
Arrived on schedule
Undamaged
Not aware parcel had been delivered as had been left outside front porch door!!
8 januari 2024
Svar från Kugans
Dear Customer,
Thanks for taking time to drop a review about us. As the delivery was done by 3rd party delivery service (APC Overnight Delivery Service) this might incurred. We are sorry about this. We will inform our delivery partner to avoid such instances in future. If you need any further assistance feel free to reach us at hello@kugans.com
Thanks & Regards,
Team Kugans
Svar från Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Excellent service prompt delivery Great…
Excellent service prompt delivery Great product great price Thanks
4 januari 2024
Svar från Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Svar från Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Excellent Service
You had everything we needed in stock, it was dispatched quickly and arrived on time - the price wasn't bad either
3 januari 2024
Svar från Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Excellent and fast service
12 december 2023
Svar från Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Avoid at all costs.
Avoid at all costs.
Order placed 5 days ago and no communication on dispatch, they don't answer their phones.
Christmas present ruined that I could have got elsewhere.
DO NOT USE
21 december 2023
Omdöme utan inbjudan
Svar från Kugans
Dear Customer,
We are sorry about the inconvenience caused to you. Hope one of our customer service got in touch with you regarding this issue. In kugans we value the satisfaction of our customers. If you need any further assistance feel free to reach us at hello@kugans.com
Thanks & Regards,
Team Kugans
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