Brilliant experience and relieved to find an online store for desi groceries as where I live there is nothing! They stock my favorite brand of rice which is even difficult to get in London so thank yo... Se mer
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Det här tycker kunderna
Wide selections of items to choose from. User friendly to order online. Prompt customer service responses. I have placed orders 3 times and find it very comfortable. They were all completed with nex... Se mer
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Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot. They were clearly running out of time to delive... Se mer
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I ordered frozen samosas, and was very skeptical. However they came in excellent packaging, properly insulated with ice packs, were still frozen when I got them. They were delivered via over night del... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to Kugans online supermarket! We are an international online supermarket, with a variety of diverse products ranging across Sri Lankan, Indian, Pakistani, Bangladeshi, and European cuisines. With an extensive range in products, at competitive prices, Kugans are your one stop shop for all of your Asian grocery needs. We offer free next day delivery across the UK for orders placed by 12pm Mon-Thu and over £49
Kontaktuppgifter
273 - 275 Ilford Lane, IG1 2SD, Ilford, Storbritannien
- 020 4529 0800
- hello@kugans.com
- kugans.com
4,4
Utmärkt
445 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shopping for groceries is made simple.
Hi Team,
I don’t have enough words to express my gratitude. Hats off to Mr. Qasim for his hard work! The packaging of each product was unbelievably well done, and everything was delivered on time. Mr. Qasim is truly a gem for your business.
In the future, if I have the chance to visit London, I would love to see your shop in person and meet Mr. Qasim. He is doing an excellent job of helping people shop online, even on his days off.
I have one suggestion: I look forward to seeing a wider variety of frozen fish and payasam mix.
Once again, thank you to Mr. Qasim and the entire team for the incredible job you are doing!
Warm regards,
Priya 😊
16 maj 2025
Omdöme utan inbjudan
Svar från Kugans
🌟 Dear Priya, 🌟
Thank you so much for your heartfelt and encouraging message!
We’re truly touched by your kind words and incredibly proud to hear about the outstanding support Mr. Qasim provided.
He is indeed a valuable part of our team, and we’ll make sure your appreciation reaches him — it will mean a lot!
We’re also delighted that the packaging and timely delivery met your expectations.
Your suggestion regarding a wider variety of frozen fish and payasam mix is noted and shared with our team for review — thank you for taking the time to share it.
If you ever visit London, it would be a pleasure to welcome you in person!
Warm regards,
✨ The Kugans Team ✨
Very trustworthy and good store with…
Very trustworthy and good store with Sri-Lankan and Indian authentic products. Service for refunds of items missing or not available is also commendable.
Thank you,
Mrs Rita
21 maj 2025
Omdöme utan inbjudan
Svar från Kugans
🌟 Dear Mrs. Rita, 🌟
Thank you so much for your kind words and support!
We’re so glad to hear that you find our store trustworthy and that you value our selection of authentic Sri Lankan and Indian products.
It’s also wonderful to know that our refund service met your expectations — we always strive to make every part of the shopping experience smooth and reliable.
Your appreciation truly means a lot to us.
Warm regards,
✨ The Kugans Team ✨
Great service, great food
Great service. Great food. Fresh and delicious. Highly recommend.
12 maj 2025
Svar från Kugans
🌟 Dear Salma Hossain, 🌟
Thank you so much for your lovely review!
We’re delighted to hear you enjoyed our service and found the food fresh and delicious.
Your recommendation means the world to us!
We look forward to serving you again soon!
Warm regards,
✨ The Kugans Team ✨
Appalling courier service
Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot. They were clearly running out of time to deliver same day.My parcel finally arrived on the third day after chasing them. This was despite the box having labels ‘perishable’ goods printed all over it!! I dread to think what the contents would have been like if they had been perishable after being in a hot van for 3 days.
I suggest you change your courier!
12 maj 2025
Svar från Kugans
🌟 Dear Ellie, 🌟
Thank you for taking the time to share your experience. We’re truly sorry to hear about the delay and frustration caused by the courier service. We understand how important timely delivery is, especially for perishable items, and we sincerely apologize for the inconvenience this has caused.
Please know that your feedback is taken very seriously, and we are actively reviewing our courier partnerships to ensure this doesn’t happen again. We appreciate your patience and hope to have the opportunity to provide you with a much better experience in the future.
Warm regards,
✨ The Kugans Team ✨
Svar från Kugans
🌟 Dear Miss Roshanara Rosairo, 🌟
Thank you so much for your wonderful review!
We're thrilled to hear you enjoyed our great service and fast delivery.
Your kind words truly motivate us to keep providing the best experience possible.
We look forward to serving you again soon!
Warm regards,
✨ The Kugans Team ✨
There was an issue relating to my…
There was an issue relating to my account and Thatsha resolved it with fast and in an efficient manner. I am truly impressed with the professionalism and thank you for your support.
12 maj 2025
Omdöme utan inbjudan
Svar från Kugans
🌟 Dear NS Saver, 🌟
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that Thatsha was able to assist you quickly and efficiently — we’ll be sure to pass along your appreciation.
Professionalism and prompt support are values we take great pride in, and it’s wonderful to know we delivered that for you.
Warm regards,
✨ The Kugans Team ✨
Svar från Kugans
🌟 Dear Yathu Kulan, 🌟
Thank you for taking the time to leave us a review!
We’re so pleased to hear you found our service amazing and our prices fair — that truly means a lot to us.
Providing great value and a smooth shopping experience is what we strive for every day.
Looking forward to serving you again soon! 😊
Warm regards,
✨ The Kugans Team ✨
Excellent
Offers a wide range of everyday groceries, excellent packaging, properly insulated with ice packs. Availability and responsiveness customer support team was excellent.
7 maj 2025
Omdöme utan inbjudan
Svar från Kugans
🌟 Dear VM User, 🌟
Thank you so much for your excellent review and kind words! 😊
We’re delighted to hear that you were pleased with the wide selection of everyday groceries and the quality of our packaging — including the insulated ice packs to keep your items fresh! It’s also wonderful to know that our customer support team made a great impression with their responsiveness and service.
Your feedback means a lot to us, and we look forward to delivering more great experiences in the future!
Warm regards,
✨ The Kugans Team ✨
Svar från Kugans
🌟 Dear Tuan Ahamadeen, 🌟
Thank you so much for your fantastic feedback! 🚚💨
We’re delighted to hear that you were impressed with our extremely fast delivery service. Getting your order to you quickly and reliably is a top priority for us, so it's great to know we delivered (literally!). 🙌
We truly appreciate your support and look forward to serving you again soon!
Warm regards,
✨ The Kugans Team ✨
A nice place to shop for Indian grocery
Excellent and tasty products as usual. The customer service is good and does resolve issues very quickly.
15 april 2025
Svar från Kugans
🌟 Dear Brinder Singh Saigal, 🌟
Thank you so much for your kind words and thoughtful review! 🙏
We're thrilled to hear that you enjoyed our tasty products and had a positive experience with our customer service team. It's always our goal to make your shopping experience smooth and satisfying – and we're so glad we could resolve your issues quickly! 😊
Looking forward to serving you again soon with more of your favorite Indian groceries! 🛒
Warm regards,
✨ The Kugans Team ✨
Svar från Kugans
🌟 Dear Asha Prasanth, 🌟
Thank you for your kind words! 😊
We’re glad to know you had a positive experience with us. Your support means a lot, and we’re here whenever you need your next grocery haul! 🛒✨
Warm regards,
✨ The Kugans Team ✨
Thankyou 10/10
16 april 2025
Omdöme utan inbjudan
Svar från Kugans
🌟 Dear Valued Customer, 🌟
Thank you for your 10/10 rating! 🎉
We’re thrilled to hear you had a great experience. Your support keeps us going, and we can’t wait to serve you again soon! 🛍️
Warm regards,
✨ The Kugans Team ✨
Svar från Kugans
🌟 Dear Margaret Davison, 🌟
Thank you for your lovely review! 😊
We're delighted to know our staff made a positive impression. Your kind words inspire us to keep delivering great service with a smile. 💐
Looking forward to welcoming you back!
✨ The Kugans Team ✨
Brilliant experience and relieved to…
Brilliant experience and relieved to find an online store for desi groceries as where I live there is nothing! They stock my favorite brand of rice which is even difficult to get in London so thank you! Will definitely order again and highly recommend them if you haven't got a cash and carry nearby.
7 april 2025
Omdöme utan inbjudan
Svar från Kugans
🌟 Dear Sabira Moledina, 🌟
Thank you so much for your wonderful review! 🌟
We’re over the moon to hear that you found exactly what you needed with us – especially your favorite rice brand! 🍚 We’re proud to support communities with hard-to-find Desi groceries and truly appreciate your recommendation.
We can’t wait to serve you again soon! 🛒
With gratitude,
✨ The Kugans Team ✨
Svar från Kugans
🌟 Dear Jenistan Logu Victorlogu, 🌟
Thank you for your fantastic review! 😊
We're so happy to hear that you find our selection of Sri Lankan and Indian grocery items to be great! 🎉 We strive to offer a wide variety of quality products, and we truly appreciate your positive feedback.
We look forward to serving you again soon! 🛍️✨
Best regards,
✨ The Kugans Team ✨
Svar från Kugans
🌟 Dear Sambavi Ganeshamoorthy, 🌟
Thank you for taking the time to share your feedback with us. 😊
We sincerely apologize for the mix-up with your order, and we understand how frustrating this can be. We’re happy to let you know that the issue has been resolved.
Your satisfaction is very important to us, and we truly appreciate your understanding and patience in this matter.
If there’s anything else we can do for you, please don’t hesitate to reach out. We’re here to help! 🙏
Best regards,
✨ The Kugans Team ✨
Svar från Kugans
🌟 Dear M. Walton, 🌟
Thank you for your fantastic review! 😊
We’re so glad to hear that you found our prices great, enjoyed a smooth checkout experience, and received your order quickly! 🚚
We strive to make every part of your shopping experience as easy and enjoyable as possible.
We truly appreciate your feedback and can’t wait to serve you again! 🛍️✨
Best wishes,
✨ The Kugan Team ✨
Amazing service
Amazing service, I ordered frozen samosas and I live in Glasgow. Amazing packaging and theybarrived frozen!
10 mars 2025
Svar från Kugans
🌟 Dear Amina Khan, 🌟
Thank you for your fantastic review! 😊
We're so happy to hear that your frozen samosas arrived perfectly packed and still frozen all the way to Glasgow! 🎉❄️ It's always great to know that our service and packaging are hitting the mark!
Your satisfaction is our priority, and we truly appreciate your support 🤗
We can't wait to serve you again soon! 🛍️✨
Best regards,
✨ The Kugan Team ✨
Svar från Kugans
🌟 Dear Dyan Rush, 🌟
Thank you for your wonderful feedback! 😊
We're so happy to hear that you found our goods to be fresh, high-quality, and great value for money 🎉💸.
Your satisfaction is our top priority, and we truly appreciate your kind words and support 🤗.
We look forward to serving you again soon! 🛍️✨
Best regards,
✨ The Kugan Team ✨
Didn't receive the product yet
Didn't receive the product yet
Customer service is good but delivery partners are horrible
3 mars 2025
Svar från Kugans
🌟 Dear Sonu Shaik, 🌟
Thank you for your feedback! 💬
We sincerely apologize for the delay in your order delivery. 🚚⏳ We understand how frustrating this can be, and we truly appreciate your patience. 🙏
We’re glad to hear that you had a positive experience with our customer service ✨. To ensure a smoother experience next time, we will arrange your order through a different delivery partner. ✅📦
If you still need any assistance, please reach out to our support team—we’re happy to help! 📞
Best regards,
✨ The Kugan Team ✨
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