Logotyp för Kugans
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Kugans Omdömen 

445
•
TrustScore 4.5 av 5

4,4

Snabbköp
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Brilliant experience and relieved to find an online store for desi groceries as where I live there is nothing! They stock my favorite brand of rice which is even difficult to get in London so thank yo... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Wide selections of items to choose from. User friendly to order online. Prompt customer service responses. I have placed orders 3 times and find it very comfortable. They were all completed with nex... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot. They were clearly running out of time to delive... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I ordered frozen samosas, and was very skeptical. However they came in excellent packaging, properly insulated with ice packs, were still frozen when I got them. They were delivered via over night del... Se mer

Företaget har svarat

Företagsinformation

  1. Snabbköp
  2. också i
  3. Asiatisk livsmedelsbutik
  4. Livsmedelsbutik
  5. Matvaruleverans
  6. Närbutik
  7. Online-marknadsplats

Skrivet av företaget

Welcome to Kugans online supermarket! We are an international online supermarket, with a variety of diverse products ranging across Sri Lankan, Indian, Pakistani, Bangladeshi, and European cuisines. With an extensive range in products, at competitive prices, Kugans are your one stop shop for all of your Asian grocery needs. We offer free next day delivery across the UK for orders placed by 12pm Mon-Thu and over £49

Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

445 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(445)

8 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 5 av 5 stjärnor

Good service

7 februari 2023
Logotyp för Kugans

Svar från Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Betygsatt 5 av 5 stjärnor

Good price

Good price, fair P&P and quick delivery.

1 februari 2023
Logotyp för Kugans

Svar från Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Betygsatt 5 av 5 stjärnor

Delivery as promised

Delivery as promised, refund for unavailable item immediate

27 januari 2023
Logotyp för Kugans

Svar från Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Betygsatt 5 av 5 stjärnor

Will buy again

Good and trusted service. Fresh produce. Helpful customer service.

27 januari 2023
Logotyp för Kugans

Svar från Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Betygsatt 5 av 5 stjärnor

I ordered frozen seafood

I ordered frozen seafood, everything will be ok, delivery was made next day. I am satisfied with quality

29 december 2022
Logotyp för Kugans

Svar från Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Betygsatt 5 av 5 stjärnor

I ordered some very important herbs and…

I ordered some very important herbs and ingredients after Christmas for New Year party . Somehow there was an anomaly with my billing address and delivery as I was away from home . My order was cancelled more than once . I got in touch to say how important it was and they made sure it arrived in time dispite the very diifficult time of year . All exceptional.
I highly recommend this exceptional
company not only for their service but also the exceptional ingredients . Brilliant . Thank you !!

27 december 2022
Logotyp för Kugans

Svar från Kugans

Dear Laura,

Thanks a lot for your valuable feedback. Even though there was very less possibility on delivering your order before new year eve, as it was more important to you we tried our best and delivered it on time. Your satisfaction is our priority. Kindly suggest us to your friends & family members. Keep in touch with our team when you need further assistance in future. Team Kugans is delighted on your happiness.

With lots of Love & Regards,
Team Kugans

Betygsatt 5 av 5 stjärnor

Quick service

Quick service. Deliver on time.

4 januari 2023
Logotyp för Kugans

Svar från Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Betygsatt 1 av 5 stjärnor

I have ordered one week ago through…

I have ordered one week ago through online but still have not received my parcel. (I got a message as refused items but no one called me or approached me ).

They have not answered properly my call and they asked me to call back after 1 hours instead of answering me.
Also online chat is not working properly (I got reply after one hour).

30 december 2022
Logotyp för Kugans

Svar från Kugans

Dear Rajendran,

As mentioned in your review we never told you that you refused the items. The delivery was done by third party delivery service (DPD). They tried to deliver the parcel and they marked as recipient refused the parcel. When we get to know this one of our team member reached you and talked with DPD to redelivers it. But, as your parcel contained perishable items DPD disposed it and asked you to reach us. When you reach us it was our non-working days (Christmas & New year) but one of our team member always got in touch with you and agreed to place a new replacement order and created one for you. The replacement order number was #12664. After coming back from the holiday our team have arranged the dispatch of the order and the delivery was done on (05/01/2023). In kugans our customer satisfaction is our prime concern. In order to satisfy you with our product and services we did all the possible things from our end. If you need any further assistance in future feel free to reach us at hello@kugans.com.

Thanks & Regards,
Team Kugans

Betygsatt 5 av 5 stjärnor

Quick delivery good selection

Quick delivery good selection
Reasonably priced good communication will purchase again thank you

3 januari 2023
Logotyp för Kugans

Svar från Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Betygsatt 4 av 5 stjärnor

I like this shop

I like this shop. It has good range of eastern food products. Delivery is teliable

3 januari 2023
Logotyp för Kugans

Svar från Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Betygsatt 5 av 5 stjärnor

The service provided was excellent

The service provided was excellent from beginning to the end. Goods arrived quickly and very well packaged. Will definitely use again.

27 december 2022
Logotyp för Kugans

Svar från Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Betygsatt 5 av 5 stjärnor

excellent and quick

product and speed of delivery

31 december 2022
Logotyp för Kugans

Svar från Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Betygsatt 5 av 5 stjärnor

All good

All good, fast delivery

3 januari 2023
Logotyp för Kugans

Svar från Kugans

Dear Maria,

Happy new year to you & your family. We are sorry for the inconvenience caused to you. Whenever you have an issue with order please let us know via email at hello@kugans.com. We hope one of our team member got in touch with you regarding this issue and it was sorted. If you need any further assistance feel free to reach us at hello@kugans.com

Thanks & Regards,
Team Kugans

Betygsatt 5 av 5 stjärnor

Delighted with my order,a joy to have a…

Delighted with my order,a joy to have a fresh produce and a service delivering right to your door,cannot fault this,Thank-you 😀 😇

7 december 2022
Logotyp för Kugans

Svar från Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Betygsatt 5 av 5 stjärnor

FRESH VEG

EXTREMELY FRESH VEG VERY GOOD QUALITY 100% RECCOMEND AND SUPER FAST DELIVERY

3 december 2022
Logotyp för Kugans

Svar från Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Betygsatt 4 av 5 stjärnor

Easy to use

Ordered the juice cartons, and collected them promptly
Only issue is why are they limited to only 3 cartons per order?!

1 december 2022
Logotyp för Kugans

Svar från Kugans

Dear Customer,

Hope you are doing well. Due to high demand and less stock availability we have limited the number of cartons. If we restock bulk quantity in future we will remove the product limit. Also, if you need any further assistance in future feel free to reach us via hello@kugans.com

Thanks & Regards,
Team Kugans

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