Ksisters.pt Omdömen 17

On the 4th of january 2026, I made an order that arrived incomplete. The box with the products was in really bad shape and two products were missing : Fraijour Yuzu Honey Lip Sleeping Mask and Needly Youth Core Eye Cream.
Contacted them explaining the problem and was quickly informed that it had been an incident with the delievery company and was reassured that the two products would be sent again.
Weeks go by and nothing.... I contact again asking about it, which I'm told that one of the products is out of stock and that is the reason why they weren't sent. Ok.
More weeks go by .... I contact again complaining especially for the lack of news about the delievery ...and I'm given the same reason.... Saying that as soon as they have the products they will send them.
At this point I gave up sending e-mails asking about it.
It's the end of April and I still don't have the products nor have I been contacted. Went to the website to check a few days ago and saw the products were in stock, so they clearely just forgot about it, which I'm not happy about.
I have made a lot of orders from them before and never had a problem so I'm really disappointed with this situation.
Just so you know I won't be byuing anything from you again.

Everything was excellent from start to finish. The attention to detail and communication throughout the process were outstanding. Definitely 5 stars!

Não escrevo reviews, mas este merece, o serviço foi excepcional, o cuidado acima do esperado, ganharam um cliente, volto a encomendar sem sombra de dúvida. Obrigada Ksisters!

Comprei dois produtos da marca Kundal, são maravilhosos, recomendo. Entrega super rapida.

Venho por este meio apresentar uma reclamação formal relativamente à forma como a minha situação tem sido tratada, a qual considero inaceitável e desrespeitosa para com um cliente.

Fui induzida em erro em três ocasiões distintas. Na primeira, foi acordado que, ao efetuar uma nova encomenda, me seria concedido um desconto no valor correspondente. No entanto, após realizar o pedido, esse acordo não foi cumprido.

Posteriormente, foi-me garantido que o champô em questão seria enviado. Em momento algum fui informada de que tal não iria acontecer. Limitaram-se a não dar qualquer resposta, obrigando-me a aguardar sem qualquer esclarecimento.

Agora, pela terceira vez, vejo-me novamente confrontada com uma situação injustificável. Foi-me dito que o champô seria reenviado; passou mais de uma semana sem qualquer envio e, em vez disso, informam-me que o valor foi transferido para um destino que desconheço, sem qualquer consentimento da minha parte. Relembro que o que solicitei foi claramente o envio do produto e não o reembolso.

Este comportamento revela uma total falta de consideração e respeito para com um cliente que realiza despesas significativas na vossa loja. A forma como esta situação foi gerida é inaceitável.

Perante o exposto, informo que não voltarei a entrar em contacto convosco e que apresentarei uma avaliação negativa baseada na minha experiência.

Tudo irrepreensível! Embalado com cuidado e com mimos de bónus 😍
Recomendo!!❤️

I bought an enzyme powder, but when it arrived, I realized it will expire in only 7 months. This is the kind of product you usually can’t finish within such a short time. There was no information about the expiration date or shelf life on the product page. So I wouldn’t recommend buying something from this store.

Chegou super rápido!
E recebi mimos junto com a encomenda. Adorei. Fiquei fã

Super fast service.
Made my order on the 18th and on the 23rd i’ve received my package.
The packaging is super cute.
Ksisters sends emails with the most updates information about the order so you always know what is happening with your order.
They sent me extra goodies which i thought it was super nice and really amazing way to make a difference.
Will buy more from them.

Good prices. Order well packaged and delivered before the expected date.
Great!

Bons preços, ótima comunicação, e chegou mega rápido!

Os produtos são maravilhosos! A entrega foi muito rápida e de confiança! Vou continuar a encomendar!

tudo muito bom , muitas amostras e preços muito competitivos

The worst company ever, they'll just steal your money. I've wanted to pick up my package at MRW on the 26th of May, but they told me the package was already sent back, although in their email it said I'd be able to pick it up until the 27th.
I've been told by the customer support that I have to wait for the package to arrive back to their warehouse to get a refund.(i don't understand why as it wasn't my fault, but ok.) Then a month passed by, I didn't get any updates during this time, when i checked in again they said they cannot find the package. I asked for a refund 3 times, they keep saying they'll check when it's going to be issued, but nothing happens, and it's been 2 months already! 2 months of not giving any updates only when asked, and then disappearing, coming up with some sort of excuse, for something that wasn't even my fault. I've never experienced something like this, i really hope no one has to deal with a similar situation.
Please consider before you order.

The store appears very good with quality products that I was excited to receive. However, I never received my order #440176 due to a logistics error - the package was delivered to the wrong address/person despite my correct address being in Ksisters' system. The issue seems to be with Packeta/MRW delivery chain, not directly Ksisters' fault. I've contacted all parties involved and am now waiting for the store to provide support and resolution. This is my first purchase with them, so their response will determine my future relationship as a customer. I'm willing to update this review to positive once the issue is properly resolved and I receive the products I paid for.

Mi pedido llego completo todo el empaque era hermoso gracias estoy feliz con mis productos para la piel. Mi nueva tienda favorita