Kroll Omdömen 26

Had no issues with setting up iddentity protection it’s totally what it is thank you

I received codes to sign up myself and two young children for credit monitoring due to a data breach. I successfully created my account. I wanted my children to be signed up under my account as they are very young and do not have email addresses. I could not figure out how to accomplish that task, so I submitted a help ticket. Three months later, after several emails back and forth, this simple task has proven unsuccessful. It seems like an oversight in their system. I was sent instructions, but they simply did not work. Kroll has not responded to my last message in over a month, and the codes would have expired by now.

They care less about their customers, and I have lost all my entire savings with them. When I contacted them, they don't reply to emails or pick up the phone. It's all about dragging the administration process for several years by maximizing their earnings. With # gcasco # I have never thought about running after customer service before getting my money.

Big promises, but limited facts and long wait times for funds can be a problem. #Akerna #Corp. On #Trustpilot is neat and focuses on the clock, with performance that feels very stable and predictable.

Received letter from KROLL for free monitoring due to data breach... activation code & QR code with letter did not do anything...received a 2nd letter dated the same as the 1st with a different activation code and QR code....called the 844-number on letters several times and was on hold for at least 10 minutes each time before I gave up....don't trust KROLL based on my limited experience with them....after researching them and reading other reviews I'm glad they didn't answer the phone calls...Scam? Fraud? I have no idea and won't waste my time trying to figure it out....moving on

New low in customer service quality. Case study in how monopolies destroy quality. Worst company ever. We need more companies to enter this space.

Signup was straight forward, have service for 1 yr. Will update as needed.

Identity was stolen from yet another company, this time Navia. The company that manages FSA. Its a benefit from work, not like I had a choice.

They offered 1 yr credit monitoring through Kroll. Not much information about what exactly they will do. Was not interested in spending my time putting my information yet with another company, that will just monitor. I can do that. I have credit freeze on my accounts already.

This is crazy world we now live in. Wasting my time yet again due to possible negligence of yet another company. Hope my credit does not get stolen and cause me or my wife a nightmare. Kroll seems to be a reputable company, but could be better and monitor all three credit bureaus, but they monitor only one. Also some credit fraud insurance would be nice.

Sign up was fine and here is some more info they gave me about what they offer. Hoping for the best.

______________________________________

Put in web address they printed on your letter

Put in Activation Code and Verification ID that was included in your letter.

The following services are included with your identity monitoring service.
- 1 Bureau Credit Monitoring with Experian, one of the national credit bureaus.

Identity Theft Assistance - Professional Consultation
-Kroll fraud specialist. Consultation services can include best practices in the ongoing protection of your personal information, investigation of potential fraud and identity theft, or assistance in understanding consumer protection laws.

ID Restoration
If you become the victim of identity theft, a Kroll licensed investigator will open a restoration case. With your permission and a limited power of attorney, they work on your behalf until all known issues have been resolved or addressed to your satisfaction. Each case of identity theft is different, please review the details and exclusions of ID Restoration services on the Restoration page.

I called Kroll to help me with the derogatory statement on my credit report and the representative on the phone responded as if he was doing me a favor and I had to speak to him in a certain way otherwise he wasn't going to help me. I told him what I had done so far in the steps that I had taken, he told me to do steps over again. NO HELP FROM THIS KROLL COMPANY, BEWARE-ABSOLUTELY USELESS FIRM!!

I received a Notice of Data Incident letter in the mail from Conduent on behalf of Kroll. The letter stated that data held at a particular medical insurance provider had been breached and that I am entitled to one year of Kroll's credit monitoring due to the breach. An activation code, verification ID, and website for me to enroll in the program was provided as well as a notice that I must enroll soon (since the offer will expire within a few months). When I went to enroll, I was asked to provide my social security number, date of birth, and other information. Uncomfortable with providing this information to a company I don't know, I tried to research Kroll so that I could verify the legitimacy of the letter however I found that to be impossible. Their website does not list a central phone number to call in the event that a "Notice of Data Incident" letter is received and, instead, instructs me to call whatever phone number is listed on the letter. When I called the number on the letter, I spoke with a nice gentleman who explained that Kroll uses a different phone number for each company that they serve and that's why they don't have a central phone number listed on their website. This is a stupid practice that exposes people to a data breach rather than protect them. If I was a scammer, I could duplicate the letter and send it out to people, inserting my own phone number and enrollment website. Afraid that this was actually a phishing attempt to obtain my personal info (ssn, dob, etc), I decided to NOT enroll in Kroll's monitoring services. A week later, my boyfriend received a similar letter from Conduent/Kroll, claiming that data was breached at a university he was not associated with, at an address he hadn't lived in for almost 20 years. I'm glad I did NOT enroll in Kroll's monitoring services and am disappointed that Kroll would have a system in place that opens people up to scammers rather than protects them.

I think that if someone is going to ask to talk to a manger that it should happen. My infromation someone is use it and I was asking to talk to the manager more then one time and still waiting for some one call me bak

One of the most difficult companies to do business. I would try a different vendor in a heartbeat if I could but am required based on data breach requirements from Blue Cross Blue Shile- IL who contracted them. It's taken almost a week to set up an account and as of date, it's still not set up. Unacceptable.

stole my 18k usd ftx money.

i did all they told.

i was diligently triple checking that i am not fished.

3 years after, their login page broken.
no money on my chosen exchange.

UPDATE:
4 years after, got transfer to some CEX

Incompetent company. We received a cheque from Kroll as settlement of a claim and their cheque bounced at the bank. Now chasing them for payment. Should not be allowed to trade.

Worst company EVER for credit monitoring. Code and scan offered via letter doesn’t work. Emails to web support result in zero help. Finally call into customer support and they tell me they found my code but can’t sign me up for the monitoring by phone unless I agree to receive all communication about fraud alerts | attempts via snail mail. They purposely make it impossible for you to use the free monitoring that they are paid by companies to offer. Better Business Bureau!!!

Complete joke! Was offered Kroll Monitoring after a breach at Allianz. 6 days, 7 calls, 15 log-ins, and in excess of 5 hours on the phone and they still cannot complete my enrollment. If possible, find another resource, this outfit provides zero comfort or benefit.

I received an offer for the Kroll Monitoring service because I was involved in a data breach (I believe by a rental car company). I was suspicious because the Kroll Monitoring website is very basic, but after some research I signed up. It appears legit, although I was careful to use unique credentials that could not be usefully stolen.

The service is worse than useless. It was difficult to sign up for, and is now sending alerts that I am not able to access (at the moment the site is entirely inaccessible). I am now again wondering whether the whole thing is some kind of a scam.

They are supposed to handle the FTX funds; however, their communication is worse than zero, and their general emails are cryptic and faulty. After months of trying, I wasn't able to claim my funds. They provide zero support on the claims platform. Kroll is a shady company, trying to get as much gain as possible from the FTX victims.

Aiding scam companies through abuse of process and charging fees in the many millions for relatively simple work.

They stole my life savings no disregard for the investor criminal at best. I can't wait for government oversight looks into this company, whatever you do do not use them you will regret it in the long run they will bleed you out dry.

They shield creditors funds to enrich owners of Vauld.