KRM Building Supplies Ltd  Omdömen 

254
•
TrustScore 2.5 av 5

2,6

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

This company is a complete joke and full of sh*t. They made a delivery near to me and decided to turn their 30 ton vehicle around by driving up onto the tarmac apron of my drive and subsequently screw... Se mer

Betygsatt 3 av 5 stjärnor

This company clearly has many great products but I can't seem to find prices for products I want to purchase on the website. The website should be more modern at this day in age and up-to-date. There... Se mer

Företaget har svarat

Betygsatt 2 av 5 stjärnor

Whilst the price for 2 x 850kg bulk bags of type 1 hardcore were slightly cheaper, there was nothing on their website to state that it is kerbside delivery only. I would have rather gone elsewhe... Se mer

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Betygsatt 5 av 5 stjärnor

Product prices are a great deal cheaper than competitors. Staff are very friendly and called me swiftly to resolve an online order issue. Products arrived on time, and the delivery driver was not on... Se mer

Företaget har svarat

Företagsinformation

  1. Byggnadsmaterial
  2. också i
  3. Byggfirma
  4. Gör-det-självbutik

Skrivet av företaget

If you're a builder, joiner, plumber or roofer, professional or DIYer, then we have all the knowledge and expertise to help you get the job done.


Kontaktuppgifter

2,6

Dålig

TrustScore 2.5 av 5

254 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,6

Alla omdömen

(254)

0 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Good quality items

Good quality items, delivery is quick, the delivery drivers were lovely and very helpful even letting me ask questions about the next delivery. Thank you.

17 augusti 2019
Omdöme utan inbjudan
Logotyp för KRM Building Supplies Ltd

Svar från KRM Building Supplies Ltd

Thank you Nichola for your valued custom & review, i will pass on your feedback onto our transport department.

Betygsatt 5 av 5 stjärnor

A brilliant company all round

A brilliant company all round. From the process of ordering through to the delivery. Ordering was simple and easy to use and cheaper than a lot of places. Have all materials would need and delivered on time. 5 stars goes to the driver though, Vinny was top class and accommodated our issue of placing the materials on our driveway really well, even the dogs liked him. Will be ordering from them again.

15 augusti 2019
Omdöme utan inbjudan
Logotyp för KRM Building Supplies Ltd

Svar från KRM Building Supplies Ltd

Thank you very much Zak. We really appreciate you taking the time to review us and we thank you for your valued custom.

Betygsatt 5 av 5 stjärnor

Great service

Great service. Fast delivery good price. Would highly recommend

11 augusti 2019
Omdöme utan inbjudan
Logotyp för KRM Building Supplies Ltd

Svar från KRM Building Supplies Ltd

Thank you for the review Mr White.

Betygsatt 5 av 5 stjärnor

Easy to order and looks great

[Edited] Product was easy to order and exactly as advertised.

I cannot speak highly enough about your driver Vinnie - we live on a very narrow street, he spoke to the neighbours to ask them to move their cars where necessary and went the extra mile to deliver, and make sure that I was happy with everything - a credit to your company.

9 augusti 2019
Omdöme utan inbjudan
Logotyp för KRM Building Supplies Ltd

Svar från KRM Building Supplies Ltd

Thank you Rish.

Betygsatt 5 av 5 stjärnor

Had a fantastic experience

Had a fantastic experience. I had a difficult delivery and they worked hard to work around me so that my decking could be offloaded easily. Vinny the delivery driver was excellent easy to get along with on a very early delivery. Would highly recommend

9 augusti 2019
Omdöme utan inbjudan
Logotyp för KRM Building Supplies Ltd

Svar från KRM Building Supplies Ltd

Thank you very much Alexzandra. We really appreciate you taking the time to review us and we thank you for your valued custom.

Betygsatt 5 av 5 stjärnor

Brilliant service

Easy to order, delivered on time when stated. Good prices

8 augusti 2019
Omdöme utan inbjudan
Logotyp för KRM Building Supplies Ltd

Svar från KRM Building Supplies Ltd

Thank you Gill for your valued custom and taking the time to review us.

Betygsatt 2 av 5 stjärnor

2 x 850kg bulk bags of type 1 hardcore

Whilst the price for 2 x 850kg bulk bags of type 1 hardcore were slightly cheaper, there was nothing on their website to state that it is kerbside delivery only. I would have rather gone elsewhere and paid a bit more for a company that will deliver down my drive to make the use of the hardcore so much easier.
The delivery guy made it very clear that this is how it was and he would lose his job if he drove down my drive. When he used the precarious grabbers to dump the 2 bags by the pavement, just on my drive, he knocked into the fence with the grabbers. I would imagine that’s why they don’t allow them to do any more than kerbside as it’s too risky.
I get that people put in claims for damage etc. these days but we’re not all like that and you could also offer a disclaimer note for customers to sign but the delivery driver would need to be careful.
Most other deliveries I’ve had for 1 tonne bags have used a pallet truck to just place it anywhere on my driveway and that works a treat as they’re not using any precarious mechanical truck tools that may cause damage apart from the lift loading at the back of the lorry to put the bag onto the pallet trolley.
Anyway, please just state on your site that it’s kerbside delivery only as that way people can at least decide if that’s ok or not.
This day and age it’s all about the service not just the product quality and price.
I’ve got to wheel barrow loads of stone all the way down my drive now!

7 augusti 2019
Omdöme utan inbjudan
Logotyp för KRM Building Supplies Ltd

Svar från KRM Building Supplies Ltd

Dear Customer

Can I first apologise that we did not meet your expectations on this occasion and I would like to explain the issues raised.

We are always looking to improve our communication with our customers, we currently have a delivery section on the website giving customers information about delivery including site access, restrictions, overhead cables and hazards. We will review this and see how we can improve this section to include information about kerbside delivery.

With regard to a disclaimer note for customers who request that we bring our lorry onto the customers property/Land we do issue all our drivers with these in their Lorries but will only offer this if after assessment the driver feels it is safe to do so, unfortunately as you wanted the product delivering down the driveway on the side and to the rear of the property the following hazards made this option not possible.
• Overhead cables
• Over hanging trees
• Narrow Drive
• Driver unable to deploy stabilising legs for safe crane operation (Due to narrow access)
• Soft & un-Level Ground.

We have looked at manual pallet trucks before however to use these effectively they need smooth level ground and following manual handling guidelines the products we deliver are too heavy for the driver to safely deliver on a pallet truck.

If you would like to discuss anything further or if I can help you with any future orders or inquiries please don’t hesitate to contact me.

Kind Regards
KRM BUILDING SUPPLIES LTD

Grant
0115 944 0500

Betygsatt 4 av 5 stjärnor

great prices nice products will use KRM…

great prices nice products will use KRM again only disapointment was the reach on the lifter had a delivery from another company who had much better reach but your driver did the best he could and was very helpful.

4 augusti 2019
Omdöme utan inbjudan
Logotyp för KRM Building Supplies Ltd

Svar från KRM Building Supplies Ltd

Thank you Mr Wood for your valued custom & review, i will pass on your feedback onto our transport department.

Betygsatt 5 av 5 stjärnor

Top class service from KRM as usual.

Top class service from KRM as usual.
1st time using the on line ordering, dimple and easy, delivery turned up
On time.

4 augusti 2019
Omdöme utan inbjudan
Logotyp för KRM Building Supplies Ltd

Svar från KRM Building Supplies Ltd

Thank you Mr Wright for your valued custom and taking the time to review us, I will pass your comments onto the team.

Betygsatt 5 av 5 stjärnor

Will use again when I need anything

Had what I needed available for quick delivery and price was very competitive. Driver friendly and helpful.

31 juli 2019
Omdöme utan inbjudan
Logotyp för KRM Building Supplies Ltd

Svar från KRM Building Supplies Ltd

Thank you Steve for taking the time to review us, we really appreciate your feedback.

Betygsatt 5 av 5 stjärnor

Nice and easy

Nice and easy website, delivery driver was nice and polite

24 juli 2019
Omdöme utan inbjudan
Logotyp för KRM Building Supplies Ltd

Svar från KRM Building Supplies Ltd

Thank you Will for the kind feedback.

Betygsatt 5 av 5 stjärnor

Top notch

Top notch price, product and service!

23 juli 2019
Omdöme utan inbjudan
Logotyp för KRM Building Supplies Ltd

Svar från KRM Building Supplies Ltd

Thank you Michelle for your valued custom & taking time to review us.

Betygsatt 5 av 5 stjärnor

Great prices and great service

KRM are my go to building supplies. Great stock levels and fast and friendly service.

22 juli 2019
Omdöme utan inbjudan
Logotyp för KRM Building Supplies Ltd

Svar från KRM Building Supplies Ltd

Thank you Lee for your review and valued custom. It means a lot to us to know we are doing things right and we appreciate you taking the time to review us.

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