Jai passé une commande le 4/03/2026 pour un montant de 912.97 Euros a la sociètée Kraftdecker, le paiement à été encaissé le jour même et depuis plus aucune nouvelles, pas de réponse aux nombreux mail... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
El envio ha sido rapido y todo bien. Lo unico que no traía manual y los enchufes son demasiados sencillos para estar aislados del agua de la intemperie, pero se soluciona sustituyendo por unos buenos... Se mer
Compramos un generador 8.500w. El motor va bien pero el alternador no produce energía, está defectuoso de fábrica. Nos sentimos estafados. Hemos enviado cuatro correos y no contestan nunca. No se os o... Se mer
Ho ordinato da KraftDecker diverse volte e ogni volta l'esperienza è stata impeccabile. mi hanno sempre consegnato utensili di alta qualità, puntualmente e senza alcun problema.
Företagsinformation
Skrivet av företaget
KraftDecker is the best power tool retailer in UK, specializing in the sale of high quality power tools for professional and home use we shipping to all European countries.
Kontaktuppgifter
128 City Road, EC1V 2NX, London, Storbritannien
- +44 20 3807 2351
- customers@kraftdecker.com
- kraftdecker.com
2,1
Dålig
26 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent selection of products
Excellent selection of products! I found everything I needed in one place, and all of them are of superb quality and good price.
13 mars 2025
Omdöme utan inbjudan
Poor service… poor quality - save your money
Recently purchased a generator from kraft decker, the 8.5kW AVR Soundproof Petrol Generator less than a week ago.
Literally turns on yet doesn't produce any power. Emailed and phoned to have no answer regarding the generator and even sent videos to show the issue. Had a mechanic look at the generator and it turns out it has a none working alternator.
Currently trying to contact them regarding this, yet again, no answer.
Save your money, dont buy from these.
Following up from this, no contact has been made by Kraft decker when It comes to the faults with there generator. Currently out of pocket due to having to buy a new generator due to faults with theres. No contact regarding return or any help, shameful behaviour from a company.
DO NOT BUY FROM THESE
2 maj 2025
Omdöme utan inbjudan
Svar från KraftDecker
Hi Liam,
Thank you for your feedback, and we’re truly sorry to hear about the difficulties you’ve experienced.
Please note that if you try to call and the line is busy, it’s likely due to high call volumes—we are currently receiving many inquiries, and unfortunately, it’s not always possible to answer all calls immediately. We recommend trying again a bit later, and we will do our best to assist you as soon as possible.
For any sales or general product information, you can reach our sales agent directly by phone who will be happy to answer your questions and assist with placing orders.
For technical support, returns, or warranty-related matters, we kindly ask you to send your request via email, as these are handled by our specialized team. You can expect a response within 24 to 72 hours, depending on the nature of the request.
We understand your frustration and want to resolve this matter properly. If you’ve already sent us a video and detailed description of the issue, rest assured our team is reviewing it and will be in touch shortly.
Thank you for your patience and understanding.
Best regards,
KraftDecker Customer Service
When I asked questions about my…
When I asked questions about my purchase I didn’t recieve any answers and when I rang it was an answering machine that cut out after 20 seconds without any information good thing about company I got quick refund for all my money
22 april 2025
Svar från KraftDecker
Dear Nelius Doody,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We sincerely apologize if you were unable to reach us or did not receive the support you needed at the time. Your satisfaction is very important to us, and we regret that we fell short in communication.
We're glad to hear that your refund was processed quickly — we always aim to ensure that any issue is resolved fairly and without delay.
Please know that we are actively working on improving our support channels and response times to avoid this happening in the future.
If there's anything else we can do for you, please don’t hesitate to let us know.
Best regards,
KraftDecker Customer Service
I ordered the product on 22nd April…
I ordered the product on 22nd April 2025 and only received confirmation of a sent to courier on 28th April 2025.
The courier then confirmed delivery will be 7th May 2025....over 2 weeks to receive it. Not good.
22 april 2025
Svar från KraftDecker
Dear Simon Kitchen,
We understand your frustration regarding the delivery timeline and truly appreciate your patience.
Please note that while we do our best to prepare and dispatch all orders promptly, the delivery schedule is ultimately managed by the courier service and is unfortunately outside of our direct control.
We sincerely apologize for the delay and any inconvenience caused, and we remain available to assist you with tracking or any further questions you may have.
Best regards,
KraftDecker Customer Service
Follow up from my previous review
Follow up from my previous review. Finally received my generator a little late but it arrived only to be the wrong one. I ordered a 7.2kw and got a 5.2kw that is a few hundred pounds cheaper than the one paid for. I have sent two emails now one yesterday and one today as they say they will be in touch within 24hrs. I've tried calling them on both days but the line cuts out after 20 seconds or so. Their website says trusted but I'm beginning to wonder about that now. Hopefully we can sort it out but let's see.
9 april 2025
Omdöme utan inbjudan
Svar från KraftDecker
Hello Mr. Darren,
Thank you for your message.
After verification, we confirm that the model you received is indeed the KW6500 8.5KW, as indicated on your order.
The 5.2KW label indicates the maximum power available on the blue 230V outlet. This is not the total power of the generator. To benefit from the maximum power of 8.5KW, you must use the red 380V (three-phase) outlet, which is designed to handle the full load.
Therefore, there was no error in the product shipment, but we understand that this information may have caused confusion. Please do not hesitate to contact us again if you need assistance connecting or using the generator in the best conditions.
Sincerely
KraftDecker Support Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.