I ordered the new suki skirt when it arrived it has holes on the sides of the skirt the design was really great though. I emailed them that I wanted to exchange for the same item. To be fair communica... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought the Rochelle bikini top and bottoms in the ruched red/orange floral pattern. Bottoms are the cutest things ever, and they make your legs and booty look fantastic. Top is great as well, I real... Se mer
Företaget har svarat
First time I bought overseas. Kotomi delivered within a week to Europe. Unfortunatly I was sent two identical items. This slight error was put right by mail and received missing item soon after. Would... Se mer
Absolutely love my items shipping was quick and after talking online with someone at Kotomi Swim about sizing I was sooooo please that they fit perfectly. Being small breasted I was a little worrie... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Australian-Designed Swimwear Label. Designed with Flattering Fits and Cheeky Cuts. Shop now: kotomi.com.au
Kontaktuppgifter
Melbourne, Australien
- hello@kotomi.com.au
- kotomiswim.com.au
3,2
Medel
404 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Kotomi Review
Once my order was placed, the Kotomi team checked in with me. They sent me shipping and tracking information within a few days of ordering. And they were super friendly when I had questions :)
23 mars 2021
Svar från Kotomi Swim
Hi Emma,
I'm sorry to hear that you were sent the wrong size!
We are just waiting on your reply to our email so that we can amend this error :)
Much love,
Angie x
It costs $40 to ship one bottom back
It costs $40 to ship one bottom back.
Not good for people ordering outside of Australia.
Ordered a small bikini leopard bottom and looked like a diaper on me due to so much material.
Won’t be ordering here again.
22 februari 2021
Still have not received package
I absolutely adore your bikinis, they are all so cute and stylish. My only complaint is that i ordered this bikini a month ago and the tracking says it’s still in Australia:(
18 februari 2021
Svar från Kotomi Swim
Hi Naleah,
Thank you for taking the time to post your review!
I've just had a look at your order, and you selected our Economy shipping which takes up to 25 business days (this is equivalent to around 5 weeks). As your placed your order 14 business days ago, it is very much still on its way :)
We have a courier express option that is just $8AUD more, and will get your order to you between 3-6 business days for future reference!
I will keep an eye on your parcel to ensure that there are no delays! Hopefully it arrives to you soon :)
Much love,
Angie
- Kotomi Swim x
Second time ordering
Second time ordering. Absolutely the very highest quality and fit!
11 februari 2021
Svar från Kotomi Swim
Hi Karanell,
Yayy!!! Thank you so much for your beautiful review - we are so glad you love your new bikini!
Enjoy :)
Much love,
Angie x
Return policy and no free returns/exchanges
Return policy is store credit only which would be fine except this company does not offer any type of free returns or exchange policy. It would have costed me more than what I paid for the product to ship it back in order to get a different size or product. Very inconvenient.
6 februari 2021
My favourite bikini company by far
My favourite bikini company by far, fit so well and never loose their stretch. Super comfy, flattering on butts and I will be buying more!!
2 februari 2021
Svar från Kotomi Swim
Hi Lauren,
Thank you for your support and beautiful words! Enjoy your bikini :)
Much love,
Angie x
Easy shopping experience and fast…
Easy shopping experience and fast delivery. Would like the option for refund, rather than credit only (I ordered more than one size as was unsure of fit). Otherwise, fantastic service!
28 januari 2021
Great quality and very sexy
Great quality and very sexy! The only difficulty is ordering the right size, the tops seem to run small. But after ordering a couple bikinis I’m getting to know which size works best for my body type. Highly recommend!
20 januari 2021
Beautiful and high quality bikini
Beautiful and high quality bikini. Great communication and delivery tracking. Keep up the great work Kotomi!!
10 januari 2021
Excellent customer service from Angie
Excellent customer service from Angie. She was very considerate and kotomi generally cares about their customers. I’ve ordered 6 suits from them and I’m in Canada but it’s worth it. Very good quality and designs
7 januari 2021
Omdöme utan inbjudan
Love! 10/10
I absolutely love my Jasmine bikini! The quality of the suit is amazing and so flattering. Kotomi also has wonderful customer service and are very helpful in sizing and meeting all your needs. Definitely recommend!
7 januari 2021
Very happy with purchase
Very happy with the delivery time. The material feels fantastic and I've never felt sexier. Would definitely buy again :)
6 januari 2021
Very fast response and excellent…
Very fast response and excellent customer service. My out of stock item was resolved very quickly.
1 januari 2021
AMAZING
AMAZING! the way the bikini top was packaged was so cute and the bikini itself was amazing quality and just like the photos.
18 december 2020
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.