KOOLAZ Omdömen 

Bag is gorgeous, I was disappointed in delivery which was 8 days from order to arrival

In Koolaz I found the back pack I was looking for Nightmate before Christmas from Laungefly Brand
Price was cheeper as well and i couldn t be more happy to pay with my paypal. The delivery was properly tracked and it arrived safe and i also found a lovely candy and a voucher discount inside my bag. Thanx koolaz i will definitely buy again.

Great product.
Service amazing throughout.

First time order with Koolaz and it wont be my last. Absolutely fabulous company very pleased with my experience and delivery.

This was my first order from Koolaz and it arrived pretty quickly. Once I opened the box though the manufacturing quality was not very good. I emailed Koolaz and provided pictures upon request. Zoe who I was dealing with said she would open the rest of the stock left for me and I could pick a bag I wanted as it seemed the manufacturer had had a problem with them. I was sent a postage label via email and I selected the bag I wanted. Once returned I received my replacement within days. My new bag is fantastic and I can’t wait to use it. Zoe was brilliant through out the return and answered all my emails quickly. The price of the bag was good the bag is beautiful and the customer service is fantastic. I will definitely buy from them again. I can’t complement Zoe enough

KOOLAZ are amazing, they shipped my order the same day that I orderd, no fuss and easy to order from, great selection and service, I would advise anyone to buy there loungefly from them A1

Edit in response to the reply from Koolaz:
As I mentioned I am not happy to pay for return postage for an item that I believe is faulty. Your responses about me receiving a refund have been vague particularly when I have mentioned that I removed the tags as I was about to use the bag when I noticed the fluff sticking to it in all the rough (faulty) areas. As mentioned, I have contacted Loungefly direct to ask if this is normally for their bags. When I receive a response (I’m expecting them to respond that they consider this faulty) then I will again be in touch.

Original message: I ordered a Loungefly backpack. Once I went to use it, I noticed that some parts of the bag have a weird texture, like they are missing parts of the coating. I don’t think this is normal and worry the print on the bag will wear quickly but koolaz are insisting this is normal and refusing my to return for an exchange or a refund.
This was an expensive bag, so I’m really angry at having received a substandard item, which is possibly either faulty or counterfeit. I’m waiting for Loungefly to directly respond to me about the condition of the bag.

The item was a much wanted and sought after purchase.
It arrived quickly and well packaged and was perfect!
Would definitely recommend and use again.

awesome product, fast delivery and really well packaged would highly recommend

Great service, item arrived well packaged.

Quick delivery

Great service, quick delivery. Love my bag

Duncan's thinking cap delivered in time to make my granddaughters Christmas day even more special. Koolaz kept me informed throughout the process with regular emails. Can't fault my first experience buying from this company.

Great service lovely backpack ordered good quality nice clear design on it bought at good price very happy customer

I am very happy I ordered from koolaz because they were very nice and delivered my order on time with really good packaging . It came wrapped in bubble wrap and a lollipop which I felt was so sweet of them ! I definitely will order again in the future if the item I want comes back in stock

They do everything they should.

Great service & cheaper than anyone else.
Ordered my son a toy, it was a lot cheaper than in the shops and it got delivered in a few days. I Will be shopping here again