I wanted to upgrade my coffee setup with a new Gaggia Classic E24 machine, and so I did a bit of research on Reddit groups. Some guys mentioned Kofio and after reading testimonials and reviews here an... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have ordered a few times now and i absolutely love Kofio. They make tasting lots of different coffees easier and cheaper than ordering from individual roasters, and their service and shipping speed... Se mer
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It is a great online store for me, because I no longer live in Prague. Prices are fair, shipping is fast, and there is a wide assortment of products. It is my coffee shop of choice.
Företaget har svarat
Achat d'une cafetière moccamaster qui… Achat d'une cafetière moccamaster qui ne me convient pas (café insipide et beaucoup moins aromatique que ma cafetière bas de gamme proline). Je demande donc a... Se mer
Företaget har svarat
It is a great online store for me
It is a great online store for me, because I no longer live in Prague.
Prices are fair, shipping is fast, and there is a wide assortment of products.
It is my coffee shop of choice.
4 oktober 2025
Omdöme utan inbjudan
Svar från kofio.co
Hi Stefano,
Thank you so much — this really means a lot 💛
We love hearing that we can still be your coffee shop even after you moved away from Prague. That’s exactly what we hope for — bringing a bit of that coffee community feeling wherever you are ☕️
Fair prices, fast shipping, and a wide assortment are things we work hard on, so it’s great to know you feel it.
Thanks for choosing us as your coffee shop of choice — we’ll be here for your next order 😊
Team Kofio 💛
Great!
Super helpful and friendly staff, great recommendations. Would definitely recommend
9 januari 2026
Omdöme utan inbjudan
Svar från kofio.co
Hi GA,
Thank you so much! 💛
We’re really happy to hear the team was helpful and friendly — and that the recommendations hit the spot ☕️
We truly appreciate the recommendation, it means a lot to us. Hope to see you again soon!
Team Kofio 💛
100% trustworthy, with great service and value for money
I wanted to upgrade my coffee setup with a new Gaggia Classic E24 machine, and so I did a bit of research on Reddit groups. Some guys mentioned Kofio and after reading testimonials and reviews here and on other maps apps, I decided to go for it, although I have to admit I was a bit hesitant because they're Prague based and I live in Spain. I'm so happy I finally did it. The process was smooth and Kofio team was always there may I had any doubt. Now I'm enjoying my espressos at home. 100% trustworthy.
14 januari 2026
Omdöme utan inbjudan
Svar från kofio.co
Hi Hèctor,
Thank you so much for this amazing review 💛
We completely understand the hesitation when ordering a machine from another country — especially something as important as a Gaggia Classic E24. So it truly means a lot that you trusted us all the way from Spain 🇪🇸
We’re very happy the whole process felt smooth and that our team could support you whenever you had questions. That’s exactly how it should be — especially with a serious espresso upgrade ☕️
Enjoy your home espressos (the Gaggia is a beautiful machine!), and if you ever need tips, accessories, or just want to talk coffee, we’re here.
Thank you again for the trust — 100% appreciated 😊
Team Kofio 💛
Kofio rocks!
I have ordered a few times now and i absolutely love Kofio. They make tasting lots of different coffees easier and cheaper than ordering from individual roasters, and their service and shipping speed is often better to boot. They even list the roast date for each coffee which is great. Great store.
7 januari 2026
Omdöme utan inbjudan
Svar från kofio.co
Hi Denic,
“Kofio rocks!” — we love that 😄💛 Thank you so much for your support.
It means a lot to hear that you enjoy discovering different coffees through us. Making it easier (and more convenient) to explore multiple roasters in one place is exactly what we’re here for.
And yes — listing the roast date is non-negotiable for us ☕️ Freshness and transparency matter.
Thanks again for ordering with us multiple times — that trust truly means everything. Looking forward to fueling your next coffee discovery!
Team Kofio 💛
Everything was packed super nicely
Everything was packed super nicely. No complaints. Legit website for barista toys!
29 november 2025
Omdöme utan inbjudan
Svar från kofio.co
Hi Berkay,
Thank you so much! 💛
We’re really happy to hear everything arrived packed safely and nicely — we treat those barista toys with care 😉☕️
And “legit website for barista toys” might be our new favorite description 😄
Appreciate the trust, and we’ll be here when you’re ready for your next coffee upgrade!
Team Kofio 💛
Excellent customer service and speedy resolution
I had a small issue with part of my order, and Eliška from Kofio handled it exceptionally well. The response was fast, friendly, and genuinely focused on putting things right. Everything was resolved quickly and professionally, which really impressed me.
Great service overall and I wouldn’t hesitate to order from them again.
28 november 2025
Omdöme utan inbjudan
Svar från kofio.co
Hi WMatthews,
Thank you so much for sharing this 💛
We’re sorry there was a small issue with your order — but we’re very happy to hear that Eliška took great care of you. Fast, friendly, and focused on making things right is exactly how we want every situation to be handled.
I’ll make sure your kind words reach her — it will mean a lot 😊
Thank you again for your trust, and we’ll be more than happy to welcome you back anytime.
Team Kofio 💛
So far, the best experience
Shopping for coffee online has honestly never felt this good. The moment I landed on the site, everything was simple and easy to use — no hassle, just great options. I loved exploring the different coffee blends, and it was clear that each one was carefully chosen for quality and flavor. My order arrived quickly and so fresh that I could smell the rich aroma even before opening the bag. It felt like a little moment of joy delivered right to my door. From browsing to the first sip, it was a truly satisfying experience that I’ll definitely come back for.
30 september 2025
Omdöme utan inbjudan
Svar från kofio.co
Hi Ashley,
This is such a beautiful review — thank you 💛
We’re honestly so happy to hear that the whole journey felt good to you, from landing on the site to that first sip. That “little moment of joy delivered to your door” is exactly what we hope for every single order ☕️✨
We put a lot of care into curating coffees that truly stand out in quality and flavor, so it means a lot that you felt that. And fresh, aromatic beans arriving quickly? That’s the dream.
Thank you for your trust — we’ll be here whenever you’re ready for your next coffee adventure 😊
Team Kofio 💛
Smooth shopping experience for profi coffee
Wonderful offer of profi coffee goods for good prices. The delivery was very fast & there is an option of free delivery to the showroom (at least in Czechia). Staff was really nice too. Will come back for new orders :)
29 juli 2025
Omdöme utan inbjudan
Svar från kofio.co
Hi Luisa,
Thank you so much for the lovely review 💛
We’re really happy you enjoyed the selection of pro coffee gear — and that everything arrived quickly. And yes, free pickup at our showrooms (in Czechia) is something we’re quite proud of 😊
I’ll also pass your kind words to the team — they’ll be glad to hear it.
We’ll be looking forward to your next order! ☕️✨
Team Kofio 💛
love Kofio
My online ordered was ready to pick at their shop in Prague 2 within minutes.
The shop assistant was super helpful and helped us pick very nice beans.
Very competitive prices and high quality coffee gear. We love it
25 juli 2025
Omdöme utan inbjudan
Svar från kofio.co
Hi Barbora,
This made us smile — thank you so much 💛
We’re really happy your order was ready so quickly and that the Prague 2 team helped you choose some great beans ☕️ That’s exactly the kind of experience we want everyone to have.
And thank you for mentioning the prices and gear — we work hard to keep the balance between quality and fair pricing.
We truly appreciate the love. See you again soon! 😊
Team Kofio 💛
Smooth online purchasing experience
A fair trade. Offering coffee from the finest Czech and international roasters. A wide selection of coffee brewing accessories and hassle-free delivery.
5 juni 2025
Omdöme utan inbjudan
Svar från kofio.co
Hi Tom,
Thank you so much for the great review 💛
We’re really happy you had a smooth online experience — that’s exactly how coffee shopping should feel. And “a fair trade” is a beautiful way to put it 😊
We work hard to curate the best from Czech and international roasters, plus the brewing gear that truly makes a difference, so it means a lot that you noticed.
Thanks again for the trust — we’ll be happy to serve you again anytime ☕️✨
Team Kofio
A Coffee Lover’s Paradise in Holešovice
I had a fantastic experience at KOFÍO in Holešovice! I bought four different coffees and was genuinely impressed by the level of knowledge and passion the staff showed. I received an in-depth explanation and great guidance—delivered in perfect English—which helped me choose the right beans for my taste. Super friendly team, welcoming atmosphere, and top-quality coffee. Fully recommended for anyone who appreciates excellent service and truly knows their brew!
10 juni 2025
Omdöme utan inbjudan
Svar från kofio.co
Hi Joaquín,
Wow — thank you for such a beautiful review 💛
We’re so happy you had a great experience in our Holešovice shop. It means a lot to hear that the team’s knowledge and passion came through — that’s exactly what we care about most. And we’re especially glad the guidance helped you pick the right beans for your taste ☕️
Also, thank you for mentioning the English explanation — we always try to make everyone feel comfortable and welcome, no matter where they’re from.
We’ll pass your kind words to the team in Holešovice — they’ll be thrilled 😊
Hope you’re enjoying all four coffees, and we look forward to seeing you again soon!
Team Kofio 💛
I highly rate Kofio
I highly rate Kofio. You can buy everything online and send to your nearest pick up place, but I prefer to go in to the shop (just behind Náměstí Míru) so I can see what looks interesting and get some tips from staff (trusted coffee knowledge). I'm a big fan of coffee, but recently had to move to drinking decaf only. Lots of places either don't have it, or if they do it's basic or roasted a long time ago. Kofio however, always has different options that vary in flavour, which is why I really like them (and of course my partner gets his tasty caffeinated coffee too). Lastly, they have a bunch of great coffee books in Czech and English to buy. I just got 'the world atlas of coffee', which is a nice gift for coffee lovers.
11 juni 2025
Omdöme utan inbjudan
Svar från kofio.co
Hi Ray,
This is such a joy to read — thank you so much for taking the time to share this 💛
We love that you visit the shop near Náměstí Míru and use it the way we hope people will: exploring, getting inspired, chatting with the team. I’ll definitely pass on your kind words about their “trusted coffee knowledge” ☕️
And we’re especially happy to hear your experience with decaf has been a good one. You’re absolutely right — decaf often gets treated as an afterthought. We try to approach it the same way as any other coffee: fresh, diverse, flavour-focused. Great to know it makes a difference for you (and that your partner still gets their caffeinated fix 😉).
Also — excellent choice with The World Atlas of Coffee! That’s a classic and such a great gift for coffee lovers.
Looking forward to seeing you again in the shop soon. There’s always another decaf (or book) waiting to be discovered ☺️
Team Kofio 💛
The interface is really intuitive and…
The interface is really intuitive and makes selection of beans really easy. The overall quality of the products is very high. It was an excellent experience and I'll definitely use them again.
11 juni 2025
Omdöme utan inbjudan
Svar från kofio.co
Hi Cam,
Thank you so much for this thoughtful review 💛
We’re really glad you found the interface intuitive — we put a lot of care into making bean selection simple (even when the choice is wide 😄). And hearing that you’re happy with the product quality means a lot to us.
We’ll be very happy to welcome you back anytime. If you ever want help choosing your next bag, we’re here ☕️✨
Team Kofio
Everything was great
Everything was great: from rich choice of coffee and accessories to very sweet stuff ☺️
14 maj 2025
Omdöme utan inbjudan
Svar från kofio.co
Hi Artem,
Thank you so much for the lovely review! ☺️
We’re really happy to hear you enjoyed everything — from the wide coffee selection to the accessories (and the sweet stuff too 🍬☕). That mix is exactly what we try to create.
Hope we’ll see you again soon — there’s always something new to discover!
Team Kofio 💛
Fast and efficient
Fast and efficient, also very good price! Will buy again
14 april 2025
Omdöme utan inbjudan
Svar från kofio.co
Hi Michaela,
Thank you so much for your review! 💛
We’re really happy to hear everything was fast, efficient — and that you were happy with the price too. That’s exactly what we aim for 😊
We’ll be looking forward to your next order! If you ever need any recommendations, we’re here ☕️✨
Team Kofio
Positive surprise and standing out among coffee shops!
Well to begin with, asking for a review the way you did with a note is a positive surprise, not sure I have seen this so far. The process of buying was easy and clear and quick. You are also one of the, if not only, in Prague that sell Living Things juices. Order processing was very fast and I picked the package in same day. It also helps that you have physical stores and at great locations in the city. Staff at shop also very friendly:) looking forward to try different coffees.
11 april 2025
Omdöme utan inbjudan
Svar från kofio.co
Hi Zoran,
Wow — this honestly made our day. Thank you so much for taking the time to write such a thoughtful review 🙌
We’re really happy the little note asking for a review stood out — we try to keep things personal and human, not “corporate,” so it means a lot that you noticed.
Great to hear the ordering process felt easy and that you managed to pick up your package the same day — that’s exactly the experience we aim for. And yes… Living Things juices are a bit of a hidden gem 😉 Glad you found them with us!
I’ll also pass your kind words to the shop team — they’ll be super happy to hear it.
Looking forward to welcoming you again and helping you discover some coffees you’ll love ☕️ If you ever want recommendations, just ask.
Thanks again for the support — it really means a lot.
Team Kofio 💛
I bought a Sage Bambino Plus from…
I bought a Sage Bambino Plus from Kofio, and 4 weeks later the automatic froth function broke.
I then contacted them, thinking that they would of course fix this issue, but right away they clearly didn’t want to. They kept telling me how to use it, even though I had written very clearly that I knew how to use it, and that it worked perfectly, until it suddenly started to heat the milk way too much. Then they send me a video on how to steam it manually, as to work around it being broken!
I kept saying it was broken, and I wanted it fixed. But then they kept threatening me that I would have to pay shipping both ways, if they didn’t find a fault with it. They clearly tried everything to keep me from sending it back. And now they have just stopped responding to my mails!
Stay away from this awful company.
12 mars 2025
Omdöme utan inbjudan
Svar från kofio.co
Hi Chris,
Martin here, Kofio cofounder here. This review is 100% correct, we messed up and I would like to apologize for that. The correct way to handle this would be to send a delivery guy to pick your machine asap and we would either send you back the fixed machine or the money to your bank account. Ideally the whole process would not take more than a week so you can get back to why you bought Bambino in the first place.
We did not do that though and instead tried to solve the problem in completely ridiculous way - writing you in our email conversation about possible quick fixes.
I apologize again, we will do better in the future and I will push our team to solve your problem as no.1 priority.
Cheers!
Martin
Kofio
refus de prise en charge retour
Achat d'une cafetière moccamaster qui…
Achat d'une cafetière moccamaster qui ne me convient pas (café insipide et beaucoup moins aromatique que ma cafetière bas de gamme proline). Je demande donc au service client un retour quelques jours après l'achat, cafetière utilisée 2 fois. Rien à faire, frais de retour à ma charge (une trentaine d'euros) et l'entreprise se réserve le droit de prélever une somme à sa convenance sur le montant de la machine, somme totalement opaque et bien évidemment aucune indication du mode de remboursement. Ces conditions ne me conviennent pas et après leurs avoir dit, ils me redirigent vers des conditions de vente longues à n'en plus finir. Sans doute passent-ils leurs temps à lire ces conditions pour chacun de leurs achats, moi pas . Je pars du principe qu'une entreprise de vente en ligne fait tout pour satisfaire le client qui par définition ne peut pas essayer le matériel. C'est ce que font la plupart des concurrents, pas eux. Dommage pour moi je garde donc la machine au lieu de prendre le risque de ne pas être remboursé ou que partiellement je dépose cet avis afin d'expliquer ma mésaventure pour avertir d'éventuels futurs clients. Fuyez et préférez dépenser quelques euros de plus en ayant un vrai service client satisfait ou rembours
4 februari 2025
Omdöme utan inbjudan
Svar från kofio.co
Ici Martin, cofondateur de Kofio.
Bon, ce type, quel qu'il soit, n'aime pas beaucoup Kofio. Il a écrit cet avis deux fois avec deux comptes différents : berfu et fube. Nous avons cherché un Français qui pouvait commander du Moccamaster chez nous et comment se fait-il qu'on lui ait causé autant de soucis pour le retourner, mais en vain. Si vous lisez ce message, appelez-nous ou écrivez-nous et nous arrangerons les choses. Nous prenons en charge les frais de port et vous remboursons. S'il s'agit d'une tentative de nuire à Kofio, ce serait sympa que Trustpilot intervienne. En regardant les deux profils de ce type, il laisse peu d'avis positifs. Quoi qu'il en soit, il pourrait s'agir d'un vrai client avec une vraie commande. Si c'est le cas et que vous lisez ce message, écrivez-nous ou appelez-nous et nous réglerons le problème.
À bientôt !
Martin
Kofio
- - - - - - - - - - - - - - - -
Martin here, Kofio cofounder.
This person doesn't like Kofio very much. He wrote this review twice with two different accounts - berfu and fube. We tried to look up who from France could order Moccamaster from us and how could it be, that we made such a hassle for him returning it, but no luck. If you are reading this dude, call us or write us and we will make right by you. We cover the shipping cost and return you the money. If this is an attempt to hurt Kofio, then it would be cool if Trustpilot would do something about it. Looking at both profiles of this guy, he doesn't write positive reviews much. Anyway, it might be real customer with real order and if that is the case and you are reading it, just write/call us and we will fix it.
Cheers!
Martin
Kofio
Achat d'une cafetière moccamaster qui…
Achat d'une cafetière moccamaster qui ne me convient pas (café insipide et beaucoup moins aromatique que ma cafetière bas de gamme proline). Je demande donc au service client un retour quelques jours après l'achat, cafetière utilisée 2 fois. Rien à faire, frais de retour à ma charge (une trentaine d'euros) et l'entreprise se réserve le droit de prélever une somme à sa convenance sur le montant de la machine, somme totalement opaque et bien évidemment aucune indication du mode de remboursement. Ces conditions ne me conviennent pas et après leurs avoir dit, ils me redirigent vers des conditions de vente longues à n'en plus finir. Sans doute passent-ils leurs temps à lire ces conditions pour chacun de leurs achats, moi pas . Je pars du principe qu'une entreprise de vente en ligne fait tout pour satisfaire le client qui par définition ne peut pas essayer le matériel. C'est ce que font la plupart des concurrents, pas eux. Dommage pour moi je garde donc la machine au lieu de prendre le risque de ne pas être remboursé ou que partiellement je dépose cet avis afin d'expliquer ma mésaventure pour avertir d'éventuels futurs clients. Fuyez et préférez dépenser quelques euros de plus en ayant un vrai service client satisfait ou remboursé.
Voici mon retour à votre reponse ci dessous : le terme de type que vous employez dans votre réponse n'est pas très approprié pour une relation client. D'autre part 2 mois pour une réponse c'est long. Vous dites ne pas avoir retrouvé ma transaction. Nous avons été en contact à plusieurs reprises. J'ai compté au moins 4 mails que je vous ai envoyé. Je vous rapelle que vous pouvez demander plus d'informations sur la transaction via trust pilot. Quant aux 2 comptes vous vous trompez, l'un appartient à ma femme et l'autre m'appartient, hors l'achat nous concerne tous les deux. Nous n'avons rien contre votre entreprise, nous informons seulement vos futurs clients sur votre politique de retour quelque peu restrictive et opaque. Cordialement
Ma Réponse 2: je suis désolé mais je ne suis pas prêt à laisser la machine moccamaster à un livreur sans avoir reçu mon remboursement avant. Je ne peux pas faire confiance aveuglément à une entreprise dont le service client emploie le terme de "type" en réponse à un avis client 2 mois après l'achat et apres plusieurs communications mails restées sans solution acceptable. Cordialement
Reçu ce jour le 09 octobre 2025 une réponse soit 8 mois après mon avis. Je vous ai contacté par mail comme vous me le demandiez sans aucune suite. Aujourd'hui je n'attends plus rien de vous, je sais qu'il n'y a pas de suite à vos propositions de prise en charge retour et remboursement. Je laisse par contre mon avis pour information auprès de vos éventuels clients.
4 februari 2025
Omdöme utan inbjudan
Svar från kofio.co
Ici Martin, cofondateur de Kofio.
Bon, ce type, quel qu'il soit, n'aime pas beaucoup Kofio. Il a écrit cet avis deux fois avec deux comptes différents : berfu et fube. Nous avons cherché un Français qui pouvait commander du Moccamaster chez nous et comment se fait-il qu'on lui ait causé autant de soucis pour le retourner, mais en vain. Si vous lisez ce message, appelez-nous ou écrivez-nous et nous arrangerons les choses. Nous prenons en charge les frais de port et vous remboursons. S'il s'agit d'une tentative de nuire à Kofio, ce serait sympa que Trustpilot intervienne. En regardant les deux profils de ce type, il laisse peu d'avis positifs. Quoi qu'il en soit, il pourrait s'agir d'un vrai client avec une vraie commande. Si c'est le cas et que vous lisez ce message, écrivez-nous ou appelez-nous et nous réglerons le problème.
Répondre à votre réponse :
Notre faute ! Quand quelqu'un écrit deux mauvaises évaluations, vous devez avouer que ça paraît suspect. Une seule, d'accord, mais deux... Bref, veuillez nous écrire ou nous appeler à nouveau. Je ne parviens pas à vous trouver sous le nom de « berfu » ou « fube » dans notre système. Nous allons arranger cela. Je comprends que nous vous avons causé des désagréments inutiles, et la seule solution est d'envoyer notre livreur récupérer le Moccamaster et vous rembourser. Suite à votre cas, notre politique de retour sera révisée et nous allons créer de nouvelles procédures internes pour rendre ce processus aussi fluide et favorable que possible pour le client.
À bientôt !
Martin
Kofio
- - - - - - - - - - - - - - - -
Martin here, Kofio cofounder.
This person doesn't like Kofio very much. He wrote this review twice with two different accounts - berfu and fube. We tried to look up who from France could order Moccamaster from us and how could it be, that we made such a hassle for him returning it, but no luck. If you are reading this dude, call us or write us and we will make right by you. We cover the shipping cost and return you the money. If this is an attempt to hurt Kofio, then it would be cool if Trustpilot would do something about it. Looking at both profiles of this guy, he doesn't write positive reviews much. Anyway, it might be real customer with real order and if that is the case and you are reading it, just write/call us and we will fix it.
Reply to your reply:
Our bad! When someone writes two bad reviews, you must admit - it smells fishy. One would be perfectly fine, but two ... Anyway, please write us or call us again. I can't find you by name berfu or fube in our system. We will make this right. I understand we caused you unnecessary trouble and the only way to move on is for us to send delivery guy to pick up the Moccamaster and send you money back. Our returning policy will be revised because of your case and we will create new workflows in our company to streamline this process as much in favor of customer as possible.
Cheers!
Martin
Kofio
Valorizo o Trustpilot como referencia.
Valorizo o Trustpilot como referencia , este site tem muitas vendas a nível de café mas não tem reviews aqui. Sendo um site novo para mim depois de pesquisar e parecer fidedigno comprei uma maquina de café e correu tudo bem, fácil navegar e pagar. Único senão foi a transportadora MRW que em Portugal ligar não atendem e remarcar fica no sistema e pode não acontecer. Esperei quase 2 semanas apesar de ter sido enviado 18-07-2024, na quinta-feira 25-07-2024 ás 6 da manhã estava em torres Vedras, recebi na quarta-feira 31-07-2024 ás 16h00.
31 juli 2024
Omdöme utan inbjudan
Svar från kofio.co
Olá Diogo,
obrigado pelo tempo que sacrificou para nos escrever este comentário. Na verdade, não sabíamos isto sobre a MRW e vamos tentar encontrar um novo parceiro para envio para Portugal para que não tenha de esperar este tempo ridículo pela sua encomenda.
Saúde!
David
Kofio
- - - - - - - - - - - - - - - - -
Hey Diego,
thanks for the time you sacrificed to write us this review. We actually didn't know that about MRW and will try to find new partner for shipping to Portugal so you won't have to wait this ridiculous amount of time for your package.
Cheers!
David
Kofio
Detta är Trustpilot
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