We had our smart sensors and motorised arms for windows done by Koble, great team work and special thanks to Nigel, Brandon, Eric, Sadiq and Hasan. Fast respond and excellent support. Thank you.
Företaget har svarat
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I researched motorised Desks for quite sometime before settling on Koble for their design, sustainability and quality. The desk arrived today as planned with notice provided. Quality of the desk is... Se mer
Delivery was prompt and efficient. And the amazing Elin Sit/Stand Desk is just wonderful! The enclosed instructions were very clear and precise (unlike so many products nowadays!). This is a precisi... Se mer
Packaging arrived in perfect condition, everything protected and neatly organised. The instructions were clear, easy to follow, and even included spare fixings, which took the stress out of assembly.... Se mer
Företagsinformation
Skrivet av företaget
Kobledesigns.com is the home of smart furniture. Our UK based team design and manufacturer premium smart furniture. We specialise in home office and gaming furniture and accessories. Owned and opperated by Justwise Group Ltd.
Kontaktuppgifter
Unit 6 The Shires, Shirehill Ind Est, Saffron Walden , CB11 3AP, Essex, Storbritannien
- 01799513466
- cs@kobledesigns.com
- kobledesigns.com
4,7
Utmärkt
496 omdömen
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This is how to do customer service....
Have had a "Juno" electric riser desk from Koble for a few years which has been great. Yesterday the control unit just stopped working meaning I had to stand up all day....! :). I dug out the order details, noting I was now well out of warranty period and contacted Koble via the webform to see if there were any options to get a replacement control unit or if I was going to end up replacing the entire desk. David replied within 5 minutes and advised me that he could sent me a replacement control unit for tomorrow. This is what customer service should look like. Won't hesitate to buy more products from Koble when the time comes. Thanks David, superb service.
14 december 2023
Omdöme utan inbjudan
Svar från Koble Designs
Hi John,
Luckily we still had a small number of those panels in stock, so we are more than happy to send you a replacement, it is not always possible but we aim to help as best we can with the older models of desks. I am glad you are happy with our Customer Service.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
I have a Silas smart desk
I have a Silas smart desk, which I love, and the bluetooth unit malfunctioned. Emailed customer service who replied within the hour and they offered to replace it straight away after checking a few details. Just amazing service so rare to see these days
22 november 2023
Omdöme utan inbjudan
Svar från Koble Designs
Hi Gus,
That’s no problem, those parts have been tested and sent out for you today.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
Koble ARC light faulty AC/DC adaptor
Received a Koble ARC light, unfortunately, with a defective AC/DC adaptor. Contacted customer service to request a replacement adaptor rather than replacing the full product. They promptly sent the replacement, free of charge, and within 24 hours I had received the part and had my light up and running as expected. In my book this qualifies as excellent customer service. Well done.
9 november 2023
Omdöme utan inbjudan
Svar från Koble Designs
Hi Pete,
I am happy we were able to get that issue resolved for you and thank you very much for the positive feedback on our customer service.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Great customer service and great…
Great customer service and great products. When the KOble desk lamp developed a fault I contacted customer services and they sent a replacement light straigt away. Very efficient and responsive. Amazing, so pleased!
17 oktober 2023
Omdöme utan inbjudan
Svar från Koble Designs
Hi Litsa,
That is no problem at all, we are just sorry your original product developed a fault in the first place, but we are very happy that has now been resolved.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Very quick delivery
Very quick delivery
Would be 5star but phone charger is very slow.
30 september 2023
Svar från Koble Designs
Hi Penny,
If you could drop me a line about which device you are charging I may be able to help you find a solution to this issue.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Fantastic product
Fantastic product, great quality and so easy to use. The inbuilt speaker are very good as is the placement of the charging point.
Makes work so much easier.
7 september 2023
Svar från Koble Designs
Hi Gary,
I am pleased you are enjoying your new KOBLE Tori 3.0 desk!
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Return is not possible…
27 augusti 2023
Svar från Koble Designs
Hi Lavina,
Please contact us directly about a return request. All products purchased from the KOBLE Designs Website are eligible for 30 day no-quibble returns. Please note the delivery of the return will be at the customer’s expense. All products returned must be in the original packaging and in a re-saleable condition. You will remain responsible for the goods until they are received back with the KOBLE Designs Customer Service team. All goods must be returned and received by KOBLE within the 30-day period of our policy.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Svar från Koble Designs
Hi,
Many thanks for the positive feedback on your KOBLE product.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Office Desk
This would have been 5 stars if the company had replied to my email, but the desk is great and was delivered quickly
5 augusti 2023
Svar från Koble Designs
Hi Amanda,
Can I ask as to which email address this was sent as we have not had anything through here? We always aim to respond to emauls as quickly as possible.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards David (Customer Services)
David of Koble Designs
David of Koble Designs, was very efficient as he sent out brackets for the lana desk really fast which was excellent customer service, thanks David
Regards
Trevor Lloyd
18 augusti 2023
Omdöme utan inbjudan
Svar från Koble Designs
Hi Trevor,
I am always happy to help and many thanks for the positive review. If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Good light and great for charging…
Good light and great for charging phone.
Touch controls are not so good for a bedside lamp.
No indication when the automatic 40 minute is toggled in. Or I’m missing something 😀
9 juni 2023
Svar från Koble Designs
Hi Alex,
I am sorry you are not fully satisfied with your KOBLE lamp.
To set the 40-minute timer function, press and hold the time key. This will remain for 40 minutes. It can be cancelled by pressing the same key. Once it is pressed, it will be active.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards David (Customer Services)
Svar från Koble Designs
Hi Kat,
I am please to read you are satisfied with our customer service. If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards David (Customer Services)
The fast charging didn't work
The fast charging didn't work for the smart table. Although they have agreed to replace ,it is such a waste of time and we have to reschedule our plans accordingly and wait for another unit to arrive. Fast charging is such a simple function and they should have ensured quality checks are in place before shipping. Overall it is a bit disappointing.
7 maj 2023
Svar från Koble Designs
Hi Sriram,
You were very unfortunate in that the charging coil in your desk had become loose in transit which is why the desk failed to charge your phone, but we have since issued you a replacement desk to rectify this. Normally the charging is quick and easy. A quality check wouldn’t have prevented this from happening in this case. Your replacement desk will be with you next week and we will collect the faulty one FOC.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Not the same colour as described
Not the same colour as described. It’s a much lighter grey than in the image. The sound quality from speakers at even 30% is in audible. Draw doesn’t open smoothly. And no help from delivery to help me take it up to my flat. Generally very disappointed with the desk! I wouldn’t recommend.
Responding to your response: it is the charcoal grey, still much lighter than the image. And I’ve already emailed you directly sending you a video of the speaker sound, please respond to my email rather than on here, it would be more helpful
22 maj 2023
Omdöme utan inbjudan
Svar från Koble Designs
Hi Tom,
Please send in pictures of the desk you received as you should have received the Charcoal Grey Desk and not the Light Grey Desk. The speakers should also be performing better than that, so we are concerned they may be faulty and the draw should be soft closing. Please drop us a line and we can help you resolve these issues.
We will pass on the feedback regarding the delivery to the e-commerce team.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Nice little lamp
Lamp was about £20 cheaper buying direct, really quick delivery, looks very nice in bedroom, just what was needed.
3 april 2023
Svar från Koble Designs
Hi Jenni,
Thank you for the postive feedback on your new KOBLE ligjht!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Great little light
Great little light, I’m very pleased with my purchase, apart from the charging element. I haven’t managed to get it to charge anything yet but that was not the reason I bought it so I’m a satisfied customer. It arrived very speedily and was packaged well.
20 mars 2023
Svar från Koble Designs
Hi Jeannie,
Charging your phone with the light should be as easy as placing it on top of the charge point, once it is in the right position it will begin to charge instantly. Please ensure you are using a wireless charging, compatible phone without a case on.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Delivered very quickly
Delivered very quickly! I just absolutely love the desk, very strong and sturdy. Aesthetically pleasing. And added bonus of it being a smart desk.
14 mars 2023
Svar från Koble Designs
Hi Muhammed,
I am pleased to read you are happy with, and enjoying, your new KOBLE Smart Desk!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Silas 2.0 Desk
Bought a Silas 2.0 desk just under a year ago. It's nice and looks good. However, I primarily bougth it for the wireless charging. It does work, but getting my phone to connect to it is a nightmare. It's a guessing game has to be milimetre perfect for it work. Maybe it's supposed to be like that and it's just me being pendantic, however I also have Silas 3.0 and I just need to put my phone within the vacinity and it connects to charge.
29 mars 2023
Omdöme utan inbjudan
Svar från Koble Designs
Hi Ejaz,
The Silas 2.0 is an older desk model that often requires the phone to be placed in a precise position to enable a successful charge to take place on the desktop. We of course revised this with new technology with the 3.0, which is why it is easier to charge with your 3.0 desk than your 2.0.
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Svar från Koble Designs
Hi Deborah,
I am please to read you are happy with your new smart lamp!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Svar från Koble Designs
Hi Graham,
I am pleased you are happy with your KOBLE product and the service!
If there are any queries or support-related questions you may need to be resolved, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
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