Knoops Omdömen 

130
•
TrustScore 2.5 av 5

2,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Knoops Edinburgh George street - given wrong order - rude service - dry cakes - no working toilet for customers just told out of order! Worst coffee shop experience

Betygsatt 3 av 5 stjärnor

At the Newcastle store ! Ordered 2 hot chocolates. Got given 2 milkshakes so no where near the order. Started out with horrendous customer service by focusing on the customers behind us and saying tha... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Portobello Branch The staff here are always smiling and are exceptionally nice. I picked up a Too Good to Go bag this evening (discounted food saved from getting thrown away) The staff here always... Se mer

Betygsatt 5 av 5 stjärnor

Received the gift box with 3 different flavours for Christmas and utterly obsessed. I pop it in my milk frother and it’s a such a treat.. definitely worth it if you’re a chocolate fan. Visited their s... Se mer

Företagsinformation

  1. Chokladkafé

Skrivet av företaget

We are experts in crafting the perfect chocolate drink for you - a process we call 'Knoopology'. In our stores we serve over 20 different percentage chocolates as hot chocolates, milkshakes, iced chocolates and mochas, as well as coffee and accompaniments.


Kontaktuppgifter

2,7

Dålig

TrustScore 2.5 av 5

130 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,7

Alla omdömen

(130)

46 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Amazing concept

Amazing concept! Personal favourite so far - 28% white chocolate mocha with added lemon.. there is so much choice and all the ones I have tried so far were delicious :) will be making my way through their menu!

12 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely love Knoops

Absolutely love Knoops, delicious hot chocolate that never fails to disappoint. One of a kind in London, would definitely recommend to all chocolate lovers out there

9 november 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Life is too short for Knoop

My morning chocolate order had to be abandoned because there is not enough staff. I waited 15 minutes and had to leave. I did go back after my appointment and the staff honoured my order but still it took 10 mins. Life is too short for mediocre hot chocolate

10 november 2024
Omdöme utan inbjudan
Logotyp för Knoops

Svar från Knoops

Hi there, sorry to hear this was your experience at our store. We expect high standards for our customer service and drinks quality so will pass this onto the team to look into. If you would like to send through some more details please reach out to hello@knoops.co.uk

Betygsatt 2 av 5 stjärnor

Expensive though my daughter says worth…

Expensive though my daughter says worth it… but I think for the price the staff should occasionally break into a smile! All look like they are working the most miserable job in the world

25 oktober 2024
Omdöme utan inbjudan
Logotyp för Knoops

Svar från Knoops

Hello, we are sorry to hear that you were disappointed with your experience at Knoops. We expect a high level of customer service and will share your feedback with the store team. If you’d like to send more details to hello@knoops.co.uk then we will get back to you.

Betygsatt 2 av 5 stjärnor

Amazing drinks. But ..

Amazing drinks.
But, the most miserable, unwelcoming, ungrateful staff that I've encountered in a long, long time.
What a shame. It really does mar the experience. And for what they charge - good service really ought to be included.

25 oktober 2024
Omdöme utan inbjudan
Logotyp för Knoops

Svar från Knoops

Hello, we are sorry to hear that you were disappointed with your experience at Knoops. We expect a high level of customer service and will share your feedback with the store team. If you’d like to send more details to hello@knoops.co.uk then we will get back to you.

Betygsatt 1 av 5 stjärnor

2nd visit no better

Okay, so after my first visit to the Knoops in Exeter, I thought I’d give them another chance, what a total waste of time, walked in and was waiting to get served, a few staff looked at me but NOT ONE had the common courtesy to smile or say “be with you in a minute” just looked right through me, another customer who was also waiting, jokingly said “friendly bunch aren’t they” and laughed, well that was enough for me and for the 2nd time I just walked out. I saw what I can only assume was the ‘manager’ but he was far too busy walking around and trying to look important to talk to the customers. Dreadful place will NEVER set foot in there again that’s for sure, rude, unfriendly and absolutely NO idea about customer service.

16 september 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Avoid this company at all cost

Avoid this company at all cost, a company who is very good at wasting your time and ghosting too. New store in Exeter doesn’t know anything about allergen or good customer service.

15 september 2024
Omdöme utan inbjudan
Logotyp för Knoops

Svar från Knoops

Hello, we are sorry to hear you are disappointed with experience at our store. We have strict processes for our health and safety so will pass this onto the team. Please reach out to hello@knoops.co.uk with more information as we would like to investigate this further.

Betygsatt 1 av 5 stjärnor

I went to store just now very excited…

I went to store just now very excited then disappointed to start, staff not informative on chocalate notes onky one size £620 a total waste staff not smiling or inviting, i work in town 2 door's away, i wont come again, i will leave it to other people for there thoughts interesting.

14 juni 2024
Omdöme utan inbjudan
Logotyp för Knoops

Svar från Knoops

Hi Michelle, I'm sorry to hear you were disappointed with your experience at our store. We expect high standards for our customer service so will pass this onto the team. If you would like to send through some more details so we can address this, please reach out to hello@knoops.co.uk. Our pricing starts at £3.75 and and increases depending on type of drink, size, % chosen and extras.

Betygsatt 5 av 5 stjärnor

Big Knoops fan!

I’ve never been much of a hot chocolate drinker but then I got introduced to Knoops and now I’m a convert! There’s so much choice so I’m yet to complete the menu but I’m a big fan of the 34% with a hint of lime or the white chocolate milkshake is epic!

1 maj 2024
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer