KMS Tools & Equipment - Edmonton South Omdömen 114

The floor staff were absolutely fantastic helping my son and me as we went tru the store. It was at the checkout where I had problems with my gift card not being accepted for my purchase. Even your management couldn`t get it to work. I paid cash but made a remark that would be the last dollar I ever spend at KMS. its back to Busy Bee.

South Edmonton store has some great staff. One guy spent half an hour going through the advantages and features of different tool cabinets with me. Detailed how each one was built differently (because he actually assembles the floor displays too) He really knew what he was talking about and showed me which one was a better deal for my dollar.

The store is always kept in an orderly fashion. Someone is close by to give directions or information on products.
There is good value to be had on regular and sale items.

I decided to try out KMS for some truck
Bumpers they had on sale. The parts are CounterParts which are a cheaper but OK brand and to be honest the price was fair. I had spoken to staff and they explained if the parts were in stock in another location it would be as simple as transferring the parts from one store to another, should be here in a week…. This was April 14.

Two weeks later I called, they said check back next week. So I did, they said check back next week again…. So I did sigh…

I then got a phone call second week in May saying they wanted to upgrade my bumper, the CohnterPart bumper had poor chrome adhesion, I would need to swallow the added cost due to the subpar quality of the bumper they sold me….. ok, when can I have my bumpers? Next week. Ok.

May would leave like it came in, bumper less. I called and decided it was time to speak with Management, Dominick assured me he was the assistant manager and now he would personally take care of this! Blamed his staff, couldn’t explain why they would back order this stuff instead of transfer it but fret not, Dominick would take care of this. Great, this is what I needed. Should be here next week.

Called next week, wasn’t transferred, wasn’t even ordered…. Mid June now and still not even requested for transfer, just to be clear it’s all in stock…… just nobody made the call to transfer it. Dom blamed his staff again and assured me it would be on by next week.

I called the following week, not in. I’m losing patience. He promised to have it delivered to my house on the following Wednesday. Direct shipped to my home, ok. So I waited all day at home Wednesday, rearranged my schedule so I would be there. No bumpers…. No call, no text, no email…. Starting to feel like nobody cares.

I call the next day, Dominick says he’ll have to check some pallets that came in. What? You said you were having them direct shipped! That was a lie. Never happened. It’s just a ploy to buy time. Said he would check the pallets and call
Me back in 20 minutes. 3 hours later I called him. He was tooo busy to check but would call me back in an hour after he went through the last two pallets. He never called.

The following day I called him, he still had to check two more pallets….. it’s insane. 4 hours later he returned my called, success. Parts are in!!

April 14-July 4 to transfer a couple parts, I requested a meeting with him and his manager. He assured me he would set up that meeting and call me with a day and time (this was after offering me a
Discount for wasting my time, what a joke) it’s the next day…. You guessed it. No call.

To be clear the parts are fine. The price was fine. The customer service….. the worst. Absolute trash. Need a hammer or a battery for your Milwaukee drill? KMS is a great choice, if you need someone who is in your corner when stuff goes sideways, look somewhere else.

These guys are not a good choice.

Heather is awesome, she took the time to find and order a small, inexpensive item for me. I don't think many places would have taken the time for such a request. Also, she, as well as Dom, Corey, Andrew and the cashiers got me fixed up with some great deals on Milwaukee day; coming back Tuesday to finish up! The charitable fund raiser for the animals is a great cause and the sausages are the best!

Staff are knowledgeable and helpful. Made the purchasing decisions easy.

I loved the store, and the staff was terrific.

Always have the tools I'm looking for. Super helpful staff as there are always people available to help find things, and are not afraid to approach a customer with the lost look on their face lol. Great pricing and always have deals on every month. Always shop there first.

A lady on staff was helping another customer and I noticed how pleasant She was. I asked her for some help finding two items and She knew exactly where they were.

Best tool store around. staff is always happy to help you. Store is well laid out, now if they could make the 3 days sales coincide when I'm down in Edmonton every month that would be awesome lol.

I was running errands for my husband, who gave me part numbers over the phone while very helpful staff assisted in the search. I had no clue what i was looking for so they did hubby’s shopping for him while i followed them around! Good thing staff knew what they were doing!

Great service from several employees on the floor and at checkout

I was able to find a sales assistant right away and he was able to offer some choices for my purchase. He was very knowledgeable

I shop here because Home Depot and Lowes has poor service. Kms has the best prices and people.

Service starts with the greeting and acknowledgement that you indeed exist, and most times I’m asked if I need help. My most recent experience I spent a little more than I planned to.. only by 200 not a big deal… but! I was helped to setup a texture sprayer setup for my painting company. I was informed that the budget air compressor would probably fail me, and bought a better quality one for the longevity of my needs. The fella that helped me compared stats of the motors directly from their instruction manuals.. bravo good sir! Bravo!

Always a great company to work with. Staff is helpful and friendly.

You have a great variety of tools and your prices are fair

KMS honored a cheaper shelf price than their computer said at the till by simply showing them a pic on my phone of the item's shelf price tag. They also ensured a credit I had on file got used, so I only paid the remaining difference/balance.

Great Service! An employee approached and asked if I needed help finding anything. I told him the tool, he took me to it, and collected me a cart to help me move it to cashier.

Friendly and actually helpful. Corner stones of customer service.