I just received the best customer service along with some products that turned out to be as good as I had hoped. The scheduled delivery was late and by mistake I had thought I received an email saying... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I love their products (I've got quite a few of them), the way they're designed, but more than anything, their excellent customer service. Kiyo's customer service team (a special mention for Justine!)... Se mer
Företaget har svarat
I bought the meditation sun catcher Eclipse. I love it. Quality outstanding. Service was great. It shipped promptly and received without incident. AND it included a wonderful thank note. When I... Se mer
Företaget har svarat
Took ages. Damaged packaging. Dismally poor quality. Plastic wrapped in silver tape, cheapest fragile plastic base. Just the lowest possible quality. Positive reviews must be fake. My negative review... Se mer
Företagsinformation
Skrivet av företaget
Step into a world of home decor, lighting and outdoor accents curated with heart and soul, exclusively at Kiyo Home. We understand the importance of curating a space that is timeless yet modern and filled with warmth. Our mission is to help you create a haven that encourages you to Live Beautifully.
Kontaktuppgifter
4,1
Bra
55 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 45 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Avoid buying from this company
Avoid buying from this company! Thought my purchase was coming from Canada but its all Chinese & of very poor quality.
15 december 2025
Omdöme utan inbjudan
Svar från Kiyo Home
Thank you for sharing your feedback. We’re sorry to hear that this experience was disappointing.
We are a Canadian-based, independently owned business. In light of recent and ongoing tariff changes between Canada and the USA, we’ve been testing shipping directly from some of our manufacturing partners around the world. We’ve made a deliberate decision to absorb these additional costs as a business so that customers are never surprised with customs or tariff charges upon delivery. To continue operating sustainably in the current climate, we’ve had to adapt while keeping customer costs transparent and predictable.
We’re also very sorry that the two solar items you ordered arrived damaged during courier transit. You were provided with a full refund, as we stand behind our products and take issues like this seriously.
We regret that this experience did not meet your expectations, and we appreciate the feedback as we continue refining our logistics and quality control processes.
Product arrived as expected
Product arrived as expected. Didn't have any issues with the process. Happy with purchase overall. The shop has some pretty cool ideas for people who don't have much decorating know how. Overall happy.
18 september 2025
Omdöme utan inbjudan
Svar från Kiyo Home
Thank you for sharing your experience! We’re glad to hear everything arrived as expected and that the process was smooth. It’s especially nice to know our pieces helped make decorating easier!
Product
Product, a brass frog, is fine, if a lot smaller than I expected (totally my fault - should have checked the specs) so I decided to return it BUT, having bought the product in the U.K. in Pounds Sterling, found that the return address is in Canada with no UK return option which wasn’t made clear in the marketing blurb. Anyway the cost of postage to Canada was too expensive so I donated the product to a worthy cause. Definitely a case of ‘buyer beware’!
19 juni 2025
Omdöme utan inbjudan
Svar från Kiyo Home
Thank you for your feedback, we appreciate you taking the time to share your experience. As a small (but growing!) business based in Canada, we’re doing our best to provide top-notch customer care with the resources we have. Expanding our operations—including localized return options is absolutely on our roadmap as we continue to grow!
Thank you again for supporting a small business like ours. It genuinely means the world to us, and your input helps us improve every step of the way.
Amazing company
Amazing company! I accidentally cut the wire of my solar lamp with a lawnmower and customer service got back to me so fast to help me get a replacement cable! The person helping me was so kind and responsive and extremely helpful! I wish all companies are like Kiyo!
1 juli 2025
Omdöme utan inbjudan
Svar från Kiyo Home
Thank you so much for your kind words! We're so glad we could help. It truly means the world to our small team to hear that you had a positive experience. Your support keeps us going, and we’re always here if you need anything in the future. 💛
The bowls are better even in person
The bowls are better in person. They are so beautiful. I ordered the 3 set and the middle one came cracked in half. The postal service must have thrown it around because they were very well packaged with bubble wrap in between and extra packaging in each bowl. When I sent the picture of the broken bowl there was no hesitancy in sending a replacement. I will definitely shop with Kiyo Home again
18 april 2025
Omdöme utan inbjudan
Svar från Kiyo Home
Thank you so much for the kind words! We're thrilled you love the bowls and really appreciate you acknowledging the packaging—we do our best to keep everything safe in transit, but unfortunately things can still happen. We're so glad we could quickly make it right for you, and we truly appreciate your support. Looking forward to having you shop with us again! 💛
Good customer service and…
Good customer service and communication!! First time ordering and appreciate the quality for the price. I will order again. 😊
7 april 2025
Omdöme utan inbjudan
Svar från Kiyo Home
Thank you so much for your lovely review! We're thrilled your first experience was a great one and that you’re happy with the quality and service. We can’t wait to have you order again!
Happy with my selection and appreciated…
Happy with my selection and appreciated the quick delivery. Found staff to be very helpful.
8 april 2025
Omdöme utan inbjudan
Svar från Kiyo Home
Thanks so much for your kind words! We're so glad to hear you're happy with your selection and that our team could be helpful. We appreciate your support of our small business!
Don’t buy anything from Kiyo home
Don’t buy anything from Kiyo home. Their product is horrible. Their policy is trapped. If you have any issue with the product, they don’t refund your money.They like to keep customer money. Rude customer service. Shipping process took too long. Don’t waste your time to buy anything from a junk store.
12 januari 2025
Omdöme utan inbjudan
Good Experience
Items as described and delivered in a timely manor. Would purchase from Kiyo again.
24 februari 2025
Omdöme utan inbjudan
Svar från Kiyo Home
Hi Gary, thanks for the positive feedback! We're so happy you enjoyed your shopping experience with us!
Beautiful items at Kiyo Home
Beautiful items at Kiyo Home. If you’re looking for tasteful and unique pieces for your home, then this is the store. We’ve recently partnered with them for our home building business and have established a wholesale relationship. Highly recommend this team to anyone!
28 oktober 2024
Omdöme utan inbjudan
Svar från Kiyo Home
Thanks so much for the feedback Slade, we look forward to continuing to work together!
Omg KIYO <3
Omg I love this store, the travertine collection is so cute! Also, their customer service is very fast and personalized. It was so easy to chat with a real person to get my questions answered. Big thanks to Sarah for her great customer service :)
10 oktober 2024
Omdöme utan inbjudan
Svar från Kiyo Home
Thanks so much for the feedback Hannah! We're so happy you love our travertine collection as much as we do :) We hope you have a great day!
Love this store!
I’m very happy with my purchases from Kiyo Home. The quality of everything I’ve bought has exceeded my expectations. Pro tip: sign up for their newsletter! That’s when I do most of my shopping - they always have amazing seasonal sales!
10 september 2024
Omdöme utan inbjudan
Svar från Kiyo Home
Thanks so much for the feedback Teagan! We're so happy to hear that you love your products!!
Great quality home decor
Good quality products that came as described in the website. Easy checkout process and items arrived in a timely manner. Excited about the living room decor lighting I got to brighten my home!
19 augusti 2024
Omdöme utan inbjudan
Svar från Kiyo Home
Thanks for the review Jennifer! We're so happy to hear that you loved your products!!
Great Quality Products!
I was extremely impressed with the quality products that I purchased from kiyohome. The site was easy to use and had lots of great options! I was able to purchase great decor and lighting for our patio. Couldn’t recommend enough!
1 augusti 2024
Omdöme utan inbjudan
Svar från Kiyo Home
Hi Kirsten, we're so glad you enjoyed your experience with Kiyo Home! Thanks so much for the feedback.
Detta är Trustpilot
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