Tried Kiya as well as a comparable (in terms of target market, not pricing) and would 100% recommend Kiya over and above competitors on the market. The price point is reasonable and the quality of the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently discovered Kiyacosmetics.com and am impressed with their natural haircare, bodycare and skincare products. As someone who values clean and effective beauty products, Kiya has become my... Se mer
Kiya Cosmetics is a brilliant brand that uses lots of natural ingredients. The products make your skin glow, shine and smell amazing. You just feel fabulous after using them. The packaging is great to... Se mer
I have switched all my hair care, body care, facial essentials to Kiya Cosmetics, that’s how good they are! Body oil and Shea whips smell so good and moisturise so well, the shampoo doesn’t leave my... Se mer
Företagsinformation
Skrivet av företaget
Haus of Kiya is a premium body care brand built in London, for the woman who has stopped settling. We make body care worthy of the life you have built, formulated with intention, finished with precision, designed to feel like the best decision you made all day. Our products are for the woman who takes care of herself not as a treat, but as a standard. She knows what she deserves. She reads ingredients. She invests in quality. And she's done reaching for whatever's on the shelf. Skin that feels like home.
Kontaktuppgifter
71-75 Shelton Street, WC2H 9JQ, LONDON, Storbritannien
- 07958579458
- kay@hausofkiya.com
- kiyacosmetics.com
4,5
Utmärkt
222 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The products are absolutely amazing my…
The products are absolutely amazing my skin is starting to feel a lot more smoother and even look better!!
10 december 2024
The service isn't the same
Have been using Kiya for 4 years now and I'm not feeling confident that I will continue.
They took two over 2 weeks to respond to my question about a product that was out of stock, then to be told it was discontinued with no reason.
They hadn't updated my request for change of address and they have continued to send to my previous one.
15 november 2024
Svar från Haus Of Kiya
Hi Leona,
Thank you for sharing your feedback, and I'm sorry to hear about your recent experience. We truly appreciate your support over the past four years, and we want to ensure you have the best experience with us.
Regarding the discontinued product, we did address this change in several of our newsletters. We understand that you may have missed these updates if you're not subscribed to our mailing list, and we apologise for any inconvenience this has caused. We'll work on improving our communication to ensure important information reaches all our customers.
As for the address issue, I'm sorry to hear that your orders are still being sent to your previous address. I was unable to find an email regarding a request to change your address. To help us resolve this promptly, could you please reach out to us at hello@kiyacosmetics.com with your updated details? We'll make sure to update your information in our system right away.
We value your loyalty and would like the opportunity to make things right. Please don't hesitate to contact us so we can assist you further.
Best regards, Kay
kiya products are potent
kiya products are concentrated and potent, shipping has been fast with no problems so far, the lip balm is very effective if you want to try it, the black soap is good and doesnt sting the eye, the body wash is very moisturising
29 november 2024
Good customer service
I had issues with my orders in the beginning they got lost so there was a long delay , however Kay personally ensured I was sent out a replacement and was very helpful. I love the original whip, leaves my skin very moisturised. The African black soap is good although it kind of scratched me but that was because I used it directly on my skin instead of lathering it up first!
14 november 2024
Svar från Haus Of Kiya
Hi Alexandra,
Thank you for sharing your feedback. I’m truly sorry to hear that you haven’t received your order and for any inconvenience this has caused.
I’ve looked into this and, unfortunately, I couldn’t locate any previous emails or contact from you regarding your order. It’s possible it didn’t come through on our end, and I sincerely apologise if this added to your frustration.
I want to assure you that I’m personally investigating the status of your order and will follow up with an email shortly to provide a solution.
We deeply value your support and are committed to ensuring you have the best experience with us. Please feel free to reach out directly at hello@kiyacosmetics.com if you’d like to share anything further in the meantime.
Warm regards,
Kay
Support black business'.
I liked the shower gel but, really enjoyed the body butter and oil. The strawberry skin exfoliant is way too oily. However, I was happy to try it out.
23 oktober 2024
Love the products
Absolutely love the products I purchased and gave one to my sister who is equally impressed.
30 september 2024
Consistently Excellent
I have been ordering from Kiya Cosmetics for 4 years and the service has been consistently excellent.
30 september 2024
Delivery time needs to improve
When I pay for delivery, I expect it to be a lot quicker than this, it took about 10 days to come..
30 augusti 2024
Svar från Haus Of Kiya
Hey Julian, thank you for your feedback, and we’re sorry to hear about the delay in your delivery.
Your order was placed during a bank holiday weekend, which impacted our usual shipping times. As a small team, we’re always working to improve, and we truly appreciate your patience.
We understand how important quick delivery is and are actively working on solutions to speed up our process, even during busy times. Thank you again for your support and understanding, I hope you enjoyed the products you received!
Fabulous! Fabulous! Fabulous!
Fabulous! Fabulous! Fabulous!
So pleased to be introduced to Kiya Cosmetics, I love everything I ordered; sweet nourishing oil, vanilla whip and the strawberries n cream body scrub ✨💫✨⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
30 augusti 2024
Great products
Great products, will always recommend. The whole family can use them as well.
21 augusti 2024
The sweet nourishing oil is phenomenal
The sweet nourishing oil is phenomenal, so is my skin now I use it every day.
8 augusti 2024
Amazing natural products!
The hair strengthening oil and sweet nourishing oil are absolutely amazing for my hair and smell fantastic. I will definitely be buying them again and trying more products in future!
23 juli 2024
Kiya order
Five stars and more ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I got my order I love it it’s smells and feels amazing awesome lush on my skin ❤️❤️
30 maj 2024
I recommend the vanilla whip
Beautiful vanilla scent whipped shea butter. The best I’ve tried on the market. Very happy with it and I’ll be back to repurchase. The fragrance isn’t over powering and the consistency is very moisturising.
Have knocked off one star due to long delivery time and no tracking information (I waited 12 days to receive the product from date of ordering to arrival). Also there’s no expiration date on my tub, and when I emailed to ask when they advise to use the product by, I didn’t receive a response.
Still a positive experience overall as the product was worth the wait.
27 maj 2024
Omdöme utan inbjudan
Good products with efficient delivery!
Really liked the shea butter and African black soap bought recently. High quality products that I’ve been buying for the last 2 years. Their range of shea butter products are of the highest quality.
3 maj 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.