I should have read the reviews before I…
I should have read the reviews before I ordered from them...
I was so desperate to get a moon boot because I was in pain, that when I read that they aim to deliver within 3 working days of processing the order, I jumped on it. I didn't expect that they would would first send me no communication, then claim to have already sent it, before doubling back and claiming I never made an order and putting the onus on me to prove a paid for something I never received! They were so rude that I asked for a refund after having waited 2 weeks, but instead they suddenly just shipped the boot without so much as an apology.
How they are still in business I don't know. Must be because there's little competition. It's definitely not because of their "exceptional" customer service!








