Absolutely awful, made a purchase for £220 in November, product never turned up, they don't reply to you. Essentially have stolen my money, hopefully credit card can refund it. NEVER buy from them, to... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased an Air fryer from Kitchley on 28th November, received an acknowledgement on the 29th, notified of a lead time of 5 to 10 days, a week later notified of a further delay of an extra 5 days, t... Se mer
Företaget har svarat
I purchased Weber charcoal from Kitchley Limited, and the experience was excellent. The product arrived in good condition, and the service was prompt and efficient. Very satisfied with the purchase an... Se mer
Företaget har svarat
The prices were quite a discount to other sites and now I see why. Lots of professional, polite emails apologising for delays but once you ask for a refund, nothing so I initiated a credit card char... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Inspired by the Nordic philosophy of simplicity and lasting quality, Tuplaa believes that meaningful progress comes from consistency rather than shortcuts. The brand embraces a modern Scandinavian mindset where clarity, reliability, and thoughtful innovation shape every experience, creating an environment that feels both refined and effortlessly intuitive. Every detail is designed with purpose. Clean interfaces, dependable technology, and seamless performance reflect a commitment to precision, while continuous development ensures the platform evolves alongside the expectations of a global audience. Instead of unnecessary complexity, Tuplaa focuses on balance, efficiency, and confidence—qualities deeply rooted in Nordic design principles. The name itself represents growth and possibility, symbolising the idea of multiplying opportunities through smart decisions and continuous improvement. This philosophy extends beyond technology, influencing the way the brand approaches every aspect of its identity: transparent, dependable, and built for the long term. With understated elegance and a strong focus on quality, Tuplaa creates a premium digital destination where innovation meets simplicity. It is a brand that values trust over noise, substance over excess, and steady progress over fleeting trends, delivering an experience inspired by the calm confidence of the North.
Kontaktuppgifter
Storbritannien
- kitchley.co.uk
1,6
Mycket dålig
32 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Would give a 0 if I could
Would give a 0 if I could - clearly a scam. Do not order anything from here as products will not arrive.
31 december 2025
Omdöme utan inbjudan
Svar från Tuplaa
We appreciate your review and thank you for taking the time to share it.
Terrible!
Terrible!! Do not buy from here.
I ordered an item that did not arrive and I am unable to get in touch with the customer service.
Total scam!
13 december 2025
Omdöme utan inbjudan
Svar från Tuplaa
Thank you for leaving your feedback. We appreciate hearing from our reviewers.
Ordered but not delivered - Unable to contact
I ordered a blender 4 weeks ago. It still hasn't arrived and I can't contact the company.
30 december 2025
Omdöme utan inbjudan
Svar från Tuplaa
We appreciate you sharing your opinion. Thank you for your review.
Scam
Scam, I ordered from here just like many other for Christmas with adequate time. Please see google reviews to get full picture
24 december 2025
Omdöme utan inbjudan
Svar från Tuplaa
Thank you for taking the time to provide your feedback. It is appreciated.
SCAM
Ordered air fryer, after I sent email querying when it would arrive I received one gushing email thanking me for patience and saying delivery would be before Christmas. No air fryer and now not able to contact this company despite ringing emailing and using their supposed online chat !
10 december 2025
Omdöme utan inbjudan
Svar från Tuplaa
We appreciate every review and thank you for sharing yours.
Zero Stars. Scam!
If I could write a zero star I would.
I have had the same issues as everyone else on here. Looks like the company was a new incorporation just in time for Black Friday sales. Managed to get their fake ninja air fryer up to the top of Google shopping products and pumped it out at just slightly below all the other retailers, making themselves look relatively legit.
Ordered on 20th November and had a couple of emails from them kicking the can down the road until 23rd December delivery. Still no delivery as of 29th December! Tried to cancel but no reply to any emails.
What a scam.
23 december 2025
Omdöme utan inbjudan
Svar från Tuplaa
Thank you for your review. We appreciate your time and feedback.
Looks like a scam company.
Unfortunately, it appears this company is a scam. Order placed on 28th November received an e-mail advising of short delay. Received another e-mail assuring a phone call and delivery by their in house team on 22nd 23rd December and heard nothing since. If they are not a scam, the service is appalling but customer services writes a very good fob off e-mail.
28 december 2025
Omdöme utan inbjudan
Svar från Tuplaa
We truly appreciate you taking the time to leave your feedback.
Ordered on 27th November still no Ninja air fryer
Ordered on 27th November. I have not received my order and it is now 27th December.
They should have delivered 7-10 days after the order was placed. An email to say there was a slight delay, then they said there was a problem with the courier and they would deliver it instead by 22nd or 23rd December. I have emailed several times and phoned them but no reply!
27 november 2025
Omdöme utan inbjudan
Svar från Tuplaa
Thank you for sharing your review. We appreciate your thoughts.
Don’t trust this company
Don’t order from this company be warned, I ordered on 2/12 it’s now 26/12 and still waiting for my parcel. I emailed them 5 times, messaged 5 times and rang the so called help line, I’ve had no reply to any. Stay well clear of this company.
2 december 2025
Omdöme utan inbjudan
Svar från Tuplaa
We value your feedback and appreciate you taking the time to write a review.
This company is a scam
This company is a scam and have written all their own positive reviews.
I ordered a Christmas present on the 2nd of December, I had to email and ask why I had no delivery date or progress on the order 10 days later. They assured me it would arrive in time for Christmas. Ive emailed around 7 times with no reply and obviously the item hasn't even been dispatched. Avoid this company, its a scam and you won't receive your order.
25 december 2025
Omdöme utan inbjudan
Svar från Tuplaa
Thank you for taking the time to share your experience. We appreciate your feedback.
Good experience
It was a good experience purchasing from this company, though it arrived little late than expected.
9 oktober 2025
Omdöme utan inbjudan
Svar från Tuplaa
Thank you, Maira, for taking the time to leave your feedback. We appreciate every review and value all feedback shared with us.
I purchased Weber charcoal from…
I purchased Weber charcoal from Kitchley Limited, and the experience was excellent. The product arrived in good condition, and the service was prompt and efficient. Very satisfied with the purchase and would happily order from them again.
10 oktober 2025
Omdöme utan inbjudan
Svar från Tuplaa
Thank you, Raj, for your kind review! We truly appreciate you taking the time to share your feedback and are grateful for your support.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.