Kitchenaid Omdömen 

I purchased a Artisan KitchenAid mixer for £500- I had not undertaken any research other than seeing them being used on cooking programmes.

Previously I have never paid more than £100 for a mixer but as I do a lot of baking & cooking felt this was probably a good buy!!! Unfortunately this was not the case- the mixer spills everywhere- the whisk buckled despite it not being a hard mix - the small bowl is too small for the cover - absolutely shocking product.

I have tried on 3 occasions emailed KitchenAid to ask them for advice or whether I need to upgrade but no-one in the company has had the decency to respond.

Abysmal product - an absolute rip off - company not interested in customer service

Extremely Disappointed – Still Waiting for My Refund
This has been the worst experience I’ve had with any company. I purchased a KitchenAid, which arrived broken. It took a long time just to reach customer service and get a return label. I returned the product on 29/05/2025 well within the required timeframe but over 20 days later, I still haven’t received my refund.
Despite calling and emailing for over a week, and being told that the returned item was received, the issue remains unresolved. I’m incredibly distressed I feel like I’ve lost £400. Had I known this would be the outcome, I never would have spent another £400 on a replacement machine in good faith.
Owning a KitchenAid has been a dream of mine since I was a teenager. I promised myself I would buy one when I purchased my first flat. Sadly, that dream has turned into a nightmare due to this experience. I normally don’t write reviews, but I felt compelled to share this. The company’s customer service is extremely poor and does not live up to the standard expected especially not for such an expensive item.
I absolutely do not recommend shopping with them, especially if something goes wrong. Proceed with caution.

This company does not honour their warranty
They do not answer their phone
They do not respond in a timely manner to written correspondence
Use another kitchen appliance company

This is honestly the worst customer service I have ever encountered. The company did not provide the correct engraving on a mixer that I ordered for Mother's Day, I returned for rectification and was waiting for over 8 weeks!! They then said it would take 90 days to get the correct part and have now said I'll be refunded. This was all surrounded by a range of unhelpful calls to the customer service number. When I asked how to complain to the company, I honestly received the following response by email: "Regarding complaints, you're free to go wherever you want, but we don't have a specific process." Seriously, this is a diabolical service.

Absolutely abysmal customer service from a so called prestige company
Ordered mixer 1 May for daughter’s 21st birthday arrived wrongly engraved I had to find a shop to post it back Received 16 May and despite repeated attempts to contact company for update have finally got through to customer service to be informed that they have lost it - no attempt to resolve and met with apathetic response at best
My first time ordering from this company and I doubt there will be a second

I was on the phone for almost an hour today, hoping to speak to someone. I have attached a photo of this. Unfortunately, I find this long and futile wait very upsetting.
I wanted to inquire about my mixer that was returned for warranty repair, which arrived on May 19th.
To this day I can't call them because no one answers the phone, I haven't heard anything about my machine that cost several hundred pounds for 3 weeks now.
I'm sorry to have to say this, but never again will I buy KitchenAid because the customer service is rubbish.

My toaster 5KMT5115BER 2 yrs old and not much used ( was in a second home) does not keep the lever down. I contacted kitchenaid service uk and was told company policy is to NOT repair toasters, and basically throw it away. I rang a local repair Center for electric small items and told me kitchenAid does not provide spare parts. KitchenAid has Beautiful products and terrible quality and terrible customer service. I gave an expensive kitchenAid Artisan mixer, I hope it is not of such bad quality as their toasters and will last me longer.

This product and all the attachments are absolutely rubbish. I have used many mixers in my time, but this is the worst. I am not going to waste my time explaining why. Too long winded! Don't waste your money! I use these types of products in my career everyday! You may see these products show cased on TV. Don't be fooled!

Mixer arrived damaged, there is a notable dent in the side which i suspect was done when they engraved the Mixer as box is undamaged. This to me is worse as they appear to have knowingly sent out a damaged item. Given the high price and fact this was a gift, I contacted immediately with order number and multiple photos to get this reos. Took a week to get a response saying they needed the invoice, model and serial number. This has been provided but now no response. It has been 3 weeks now and im now looking at processing a Section 75 claim through my credit card as there is no resolution from the company themselves. I never even considered checking trustpilot as they are such a well known brand and had such good warranty. I have never experienced such awful customer service particularly when products are this expensive. I'm absolutely shocked and disappointed.

I only asked a question ( twice ) on the contact form.

No acknowledgement / no follow-up.

Once they have the money they dont care

Having bought a range of Artisan products (primarily for the way they looked) in medallion silver from Kitchenaid, including a toaster, kettles, stand mixer (and every conceivable attachment), coffee burr grinder, sieve, thermometer, etc. - one by one they have all failed. When I try to contact Kitchenaid - there customer support simply doesn't exist. They never pick up the phone nor respond to requests. They offer zero warranty and are selling goods that clearly are of poor quality with very little value when considering the price. These are essentially disposable goods, designed to fail. I'm buying best in class products next, such as a Dualit toaster with a lifetime guarantee as I can actually buy spare parts. I'd never buy another Kitchenaid product.

I've bought a few KitchenAid appliances because they looked cool. But they are vastly overpriced and unreliable. Both, expensive, toasters failed within weeks. Now the cordless chopper is failing to charge. I have contacted them via their website, emailed them and whirlpool, who seem to run operations in the UK, but I've had no response. For the price of their goods, you would expect better customer service.

I bought a KitchenAid artisan stand mixers last November, but it has now broken down. One month ago, we contacted them using the online form on their website. Shortly after, we called their hotline, and they took my details, but then we got disconnected without any confirmation about what would happen next. Finally, we wrote a couple of emails to two different email addresses connected to their company, but have yet to receive any acknowledgement or response.

Impossible to contact them - i've filled in their online form and not heard back, i've tried them on the phone for ridiculous lengths of time and nobody ever picks up. Would give them zero stars if it were an option. I have a food processor which has jsut stopped working from one use to hte next - no idea why, would like some advice and to purchase whatever replacement part might be needed - apparently an impossible mission. Now i'm left with a very expensive, heavy doorstopper. Terrible service, terrible eco credentials

Received a KitchenAid Artisan mixer as a gift and it is a truly beautiful piece of equipment. Unfortunately, it stopped working after only a few uses. We accept that we may have pushed it a little hard, but the complaint is about the level of service when trying to get details on how to get a replacement or repair. Their customer service is non-existent. Nobody picks up the phone. When we managed to finally talk to someone, they were no help whatsoever. In the end we found a local repair company to fix it. I'm astonished frankly, based on the profile of the company (you see their equipment on BakeOff and in most restaurants and bakeries) and recommend that they investigate this part of their business as it doesn't match the brand.

Why do I have to give this company one star? Is there no zero star facility? I bought a super doper KitchenAid Artisan 4 slice toaster in November 2021 which worked well until November 2024. 2 slots gave up the ghost at that stage. Although there was a 5 year warranty, the company initially disputed this stating it was only 3 years. They eventually agreed 5 years was the case. The next part of the tragic comedy were the emails/phone calls etc to get the toaster returned. Suffice to say the now lifeless corpse of the toaster (the other 2 functioning slots departed this world recently!) is still residing in my study. A £15 toaster from Tesco (other stores are available) is providing me with all
the warm carbs I require. So ..., KitchenNoaid more appropriate! PS - the last time I attempted to ring them a voice stated that this facility was no longer available. Life is tooo short!! R

My dough mixer broke in less than 1 year after i purchased with a very little usage.
I wish there is no star, as 1 star is lots for such customer services that never answer a phone after waiting on hold for 1 complete hour or an email which i tried to log in their website.
I doubt it if customer service exists anyway

Awful company, promises warranty but never responds to customers so they cannot action the warranty aspect. Disgusted by the poor level of service. Has purchased their overpriced very expensive mixer, for a vulnerable adult to help them with cooking. Item is defective and under warranty, yet multiple attempts at contact have gone unanswered!

Wish I had read the reviews before purchasing a kitchen aid blender.

The 4 year warranty is why I paid out for this expensive blender.

Jug is leaking black gunge and making a terrible noise, raised a support request online 3 months ago and never got a reply, have spoken to customer service 3 times (each time with a 1.5 hour wait) and once received an email asking for machine details and photos of the issue, never heard anything since.

Going by the reviews its a lost cause, what a waste of money, avoid at all costs!

After more than 25 years in the catering industry and after using Kitchenaid mixers before, I decided to treat myself and buy one.
This was in hindsight a mistake.
After two uses the mixer came to a grinding halt. Contacted Kitchenaid back in early February as it was just within the 14 days, and it was confirmed I could return the mixer for a full refund.
Since then there has been little to no helpful contact from customer service. They at one point Contacted me and told me that the mixer could not be repaired and would be returned to me. And it was even after sending a immediate repose saying this is not was agreed. So with more than a dozen emails and a dozen calls to the company with either no response or no progress made I sent a hand written letter to the head office and said I would contact the Ombudsman and seek legal advice in 7 working days if did not receive the label for the returned broken item so I could send it back, and my refund. I received a call on the last day of my deadline ( And at this point plans stated in my letter were in motion)
That was 16th April and I sent the broken item back. They received it 19th. And today 6th May I have received an email that my refund is being processed, and will be issued in a few days (I am very sceptical)
Its taken 4 months to get to this point.
Kitchenaid aid are lovely looking machines and look lovely in a kitchen. but even this does not make them worth it. From my experience I would suggest a different brand, smegg, kenwood, something else entirely. Their customer service is broken, departments do not communicate to each other and this makes dealing with them frustrating and gives you the feeling that it's on purpose to make you walk away out of frustration.
If you have or are having this experience dont walk away.
The advice from my experience is
Find out the head office address and names of people in charge.
Contact them directly. Contact the ombudsman (Which i have still done)
They should not be allowed to treat paying customers like they do.
I hope my experience helps you make a informed choice that is better for you. And i hope it never happens to you.

Stephen.