Kitchenaid Omdömen 

I own a K400 Artisan blender. The jar assembly failed due to a factory-sealed bearing defect, a component that should outlast the appliance, not a wear-and-tear issue. To their credit, KitchenAid's customer service confirmed it was covered under warranty and that the replacement would be free of charge. That's where the good part ends.

Three months later, I still cannot use my blender, for a premium-priced appliance, that is simply unacceptable. Here's what happened:

My first replacement order was cancelled outright in May due to stock unavailability, with no proactive follow-up.
A second request was opened in June, but I had to supply my own delivery address, chase confirmation, and follow up repeatedly just to get basic status updates.
I was given a firm dispatch date that came and went, no tracking, no shipment, no communication.
Every single update I've received has come only after I personally followed up. At no point has anyone taken ownership of the delay or moved to resolve it.

This is a simple spare part, a blender jar, not a complex repair. Three months on, I have a premium appliance sitting unused in my kitchen. If you're relying on KitchenAid's after-sales support for a warranty claim, be prepared for a long, frustrating wait and a lot of chasing, with no working appliance to show for it.

The price online was different in the basket when checking out. For over a day it was a lower price discount but it didn’t apply at checkout. I called them and they said they would honour the price and send a code with the discount. They never sent the code or replied to me after.

I have now had 3 kettles from kitchen aid (as a result of one purchase). Every one has been faulty. After a hideous customer service saga I was sent a new kettle which has now broken out of warranty. These kettles are 10 times the price of a normal kettle. Yes there are some elements of superior quality. But in the overall they are a complete rip off and incredibly poorly made. Kitchen Aid customer service is non existent. I will never use this company again and it is an awful shame as the kettle(s) looked wonderful in the kitchen. Look elsewhere. Kitchen Aid is a nightmare waiting to happen. The reviews speak for themselves.

I purchased a KitchenAid Professional Stand Mixer directly from KitchenAid on 13/02/2023. Recently, the machine developed a dangerous manufacturing defect. It has started shedding metal flakes directly into the dough during operation, which poses an obvious health and safety risk.

When I contacted customer service, they immediately hid behind their standard two-year commercial guarantee and completely ignored UK law. Even though a Professional series appliance carries a clear expectation of long-term durability and was used purely for domestic purposes, they refused to offer a free repair or replacement. Instead, they attempted to charge me £179 for an out-of-warranty assessment via a third-party partner.

When I formally notified them of their obligations under the Consumer Rights Act 2015 regarding goods being of satisfactory quality and fit for purpose, their response was to drag their feet, pass the case to management, and then ghost me completely for weeks.

For a premium brand that charges top-tier prices, the build quality of this machine is unacceptable, and their customer service approach to dealing with genuine safety faults is utterly shameful. Avoid buying direct if you expect companies to honour basic consumer rights in the UK.

My mixer is beautiful and powerful; although it arrived a bit later than what the website promised. What is upsetting is that KitchenAid charged me twice for the mixer and two bowls (nearly £1000!!!) and they have not refunded me despite being presented with the evidence. I was lucky to have savings to cover my shortfall, but if I hadn’t, I would have been into my overdraft. It’s been a week now and they will not tell me when I will receive a refund.

I'm leaving a one star review as it is not possible to leave a zero star review.
KitchenAid have provided some of the worst customer service I have ever experienced in my life.
They failed to deliver my order; after four fruitless phone calls I cancelled the order.
They didn't even send an email to confirm the purchase and each time I contacted them by telephone I was just fobbed off.
They claimed not to have any information about my order, though it clearly appeared in my online account, showing that it had been paid for.
I assumed that a company with such a reputation for quality, which charges premium prices, would have provided the very best customer service - I was wrong.
KitchenAid, apparently, has a policy of not allowing customers to speak to a manager even if the agent is unable to resolve the situation.

Genuinely one of the worst experiences I've ever had buying a product from anywhere.

I ordered a mixer, including gift wrapping and engraving, as a birthday present. I never received an order confirmation email, so I called customer care to check on it. I was told a technical error meant the payment had gone through but no order had actually been processed. Nobody proactively reached out after they discovered the error. I guess they were happy to just keep my money and not send anything.
After getting in touch, I was offered a refund after having to provide proof that they'd taken the money from my account.

Instead, around two weeks later, someone at KitchenAid decided to send me a mixer anyway, with no engraving and no gift wrapping, despite having paid for both. The refund was now cancelled. I returned this mixer for a refund.

By this point I'd already had to order a replacement to avoid missing the birthday it was meant for, which arrived late as a result of all this back and forth.
When I was finally refunded, it was for £25 short of what I'd actually paid. When I raised this, I was asked to send proof of the original charge and the (non-existent) order confirmation. I've now sent the same evidence twice, and I'm still waiting for it to be resolved.

Nearly three weeks on, I've had an incorrect order, a missed deadline for a birthday gift, a short refund, and repeated requests for evidence I'd already provided. Very disappointing experience for what should have been a straightforward purchase. Avoid.

We have four (yes 4) products now not working……kettle, toaster, blender and food processor. The kettle has been replaced once a few years ago, after failing not long after purchase!
We decided to get them repaired, willing to pay for the service. My wife spoke to someone a few months ago and I sent all details requested with photos, serial numbers and receipts to consumer care email address on 17th June, but as of the 6th July, we have not received a reply.
Just spoke to a bored sounding agent who was no help whatsoever!
My wife bought what she thought were high quality kitchen products when she retired, believing that Kitchen Aid were the best. Unfortunately, that isn’t true. So disappointing - a shocking company!

Ordered a new glass bowl for my mixer, it arrived and I found it had a crack on the inside of the top of the handle. I sent photos to customer services and they we great, they agreed it was a fault and would replace it. The replacement bowl came, it was in a dirty box, the bowl was dirty with marks on, clearly used and the bottom of the bowl was completely smashed up. I have emailed customer services four times over the last week and had no response. I have tried to call both numbers but no answer. Really disappointed, had my kitchenaid for 8 years and it's been great. I was so excited for a glass bowl for it. I can't understand how they responded the first time straight away, sent me a broken bowl and now won't respond.

I have been having great trouble with Kitchen Aid. I have a machine that has barely been used that has already had one repair after something shearing off. It has now started that the domed top part is wobbling all over the place (will try to upload video and pictures). They are trying to force me to have it repaired again but my consumer rights say that the machine is clearly not robust so i can demand a refund or replacement and that is what i want because i am in absolute fear that is, if i have it repaired again that it will fail. i use it so infrequently that i am afraid when that will be. this machine has only ever been used 10 or 11 times and has only ever run for less than 2 hours in total. It cost many 100's of pounds.

Just make sure you don’t have to make any returns. The kitchenaid warehouse has lost my parcel and in spite of having proof of delivery from DPD I have not been refunded. I’ve been waiting 3 weeks for a £460 refund!!!

Utterly useless! I used to love Kitchenaid; years ago their products were great. I love my standmixer and it as some great, innovative (at the time anyway) attachments. But more recently it all seems to be style over substance. What is particularly frustrating is that my Cook Processor has died on me, and no third party can fix it for me because Kitchenaid don't make the parts available. I've been waiting 7 months for Kitchenaid to arrange for someone to collect and fix it. I'm told them I'm happy to pay for it because it's out of warranty, and they still aren't capable of doing anything.

KitchenAid is the worst company I have ever had to deal with. We bought a frosted pearl kettle and toaster. The kettle is leaking and they don’t make that anymore. We were just told we have to buy a different one. They were totally unhelpful and wouldn’t even give us any money back for a new kettle. Don’t touch KitchenAid. It is rubbish. Tried to talk to customer services but all they ever do is put the phone down on you rubbish!!

I wish i had read reviews before purchasing. Pretty to look at but extremely poor performance for the price ! First kettle failed a week out of warranty, and i was stupid enough to buy an even more expensive one with a 5 year warranty which has failed after 1 year and has been in repair for far to long, once again leaving us to use our £20 kettle which has worked well for way over 5 years ?!
Bought a toaster which needs to be set twice to brown the toast, and got so tired of dealing with their customer service dept that we are just living with it. I would never spend money on KitchenAid again !! I suggest that you avoid it too.

AVOID! Absolutely shocking company to deal with, who do not process refunds within 2 weeks of products being returned. Ordered a blender on the 18th May which was immediately returned unopened and confirmed as received by KitchenAid on the 22nd May, Order still displayed as shipped despite confirmation from courier of return. Outdated processes. There so called ‘customer care’ are clueless as to what is going on and not trusted to do anything apart from pass issues onto the ‘relevant department’. All designed to delay making customer refunds. Scandalous behaviour! I would strongly recommend avoiding purchasing anything from KitchenAid, unless you are prepared to take the risk that it will be weeks before any money is refunded if you return a purchase. No other option but to contact credit card company and raise a chargeback claim.

Food chopper doesn’t work, dreadful company, avoid

Kitchen aid kettle failed multiple times. Coupled with some of the worst customer service ever experienced. Currently 5 weeks and waiting to get a replacement. Expensive brand, poor product, even worse customer care

KitchenAid Food Processor is not powering up, I already sent them for repair (paying all the postage, repair, protective wraps...etc), they returned the item some weeks later with no explanation about the issue and the problem persists. When I called their customer service team, they are again demanding item to be sent for checking with full postage/repair to be paid by me.

KitchenAid broke and it's not even a year old. Waiting for customer service to get back to me, but worried after reading all the reviews.

Maybe the worst shopping experience ever! Order the product and it gave me delivery for the Monday and I would receive it by this date. I ordered it only on this basis. No confirmation of dispatch 2 days later still no dispatch and the rude customer service advisor told me there is no cancellation, even though it had not be dispatched. Later on that day they gave me a false DPD tracking number and now they do not answer my emails. I am told to return back to them at my expense as this needed to be received by a certain date and no is too late. Never ever want anyone else to spend all day on the phone and sending emails that they do not respond to. Shop at your peril!