Ordered sandals (in Jan) Delivery takes 2.75 month (China New year party,,) Quality ok Be careful with shoe size Check for Kistania vouchers, coupons K is a retailer, reorders on demand not a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Zamówiłam płaszczyk który miał być na okres zimowy. Niestety okazało się że płaszczyk jest mimo że zamówiłam o jeden rozmiar większy jest dość wąski. Ponadto na filmie wyglądał na idealny na okres zi... Se mer
Företaget har svarat
Bought two hoodies, xxl was more like L, the material was more like plastic or polyester instead of the advertised cotton. No ribbed/tapered sleeves either. This is just a cheap knockoff version th... Se mer
Företaget har svarat
I recently ordered from Kistania and I’m absolutely impressed. The products are amazing – I got a gothic dress and a leather blazer-style jacket with a satanic bag, and everything was stunning. The qu... Se mer
Företagsinformation
Skrivet av företaget
Kistania is a personalized clothing brand. We are focus on the most personalized unique clothing and accessories. Kistania currently sells a wide assortment styles and categories, which includs punk, gothic, lolita, chic, costumes and so on. We seek for a twist of darkness, channeling emotional power and raw energy into every thread. We sincerely hope we are not just a clothing seller, we hope we can co-create styles with our customers. Design what our customers favor, make you looking unique, is what we wanna to do. We are not perfect and small, but we have strong willingness and patient to grow with our customers.
Kontaktuppgifter
No. 4, 7th Floor, Building 2, No. 1366, Middle Section of Tianfu Avenue, High-tech Zone, 610000, Chengdu, Kina
- service@kistania.com
- kistania.com
2,5
Dålig
289 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Love this shop amazing clothes and…
Love this shop amazing clothes and communication is good
10 mars 2024
Omdöme utan inbjudan
Scam
Wow. They send me an item that's nothing like image on their Website. Now they are telling me I have to pay postage to return when you know you have scammed me. Absolute disgrace. They know what they are doing and still trying to make money from it by telling customers to pay the postage. This should be reported to the police.
You can tell the fake comments about brilliant experience. The website needs to shut down. I won't stop until I get my full refund including postage and packaging
15 augusti 2024
Omdöme utan inbjudan
Svar från Kistania
Dear, our store has a complete return and exchange policy. If you are not satisfied with the product you received, you can contact our customer service email for after-sales service in time. Thank you for your understanding!
Poor service
The dress came in the wrong size, I returned it to get the correct one but had to pay an additional £25 to get it shipped back to China. The replacement was made of cheap fabric and had stains on the sleeves and also didn’t fit. It was their smallest size and I’m a UK size 8/10 (M). They only refunded me the cost of the dress minus any shipping. I’m appalled and will never order from here again.
17 juli 2024
Omdöme utan inbjudan
Svar från Kistania
Dear, our store has a complete return and exchange policy. Return shipping costs are the responsibility of the customer. If you still have questions about your exchange, you can contact our after-sale email, we will solve your problem within 24 hours during working days. And thank you for your comments, we will continue to improve our service!
Don't order from this scamside
Update answer: I've checked my spam mails, there is no information about the delivery of my item!
My email adress is correct, because I've got an order confirmation and get Kistania information all the time, you have my correct email adress!
What happens now? Will I get my money refunded?
Don't order from this scamside! Was waiting over a month for my item, when I checked my tracking link, it showed that it's been sent back to the company! I've never received an e-mail ore sms that my item is ready to pick up!
I'm very disappointed and angry! Guess I'll never get my money back either
7 augusti 2024
Omdöme utan inbjudan
Svar från Kistania
Dear customer, when our order is shipped, the system will automatically send a shipping notice to the customer via email. Maybe you can check your spam mailbox. In addition, if the email address you provided when purchasing is incorrect, the email will fail to be sent. We ship goods based on the recipient information filled in by the customer. Under normal circumstances, if the customer's recipient information is correct and complete, it will not be delivered overtime, nor will the delivery fail and be returned.If it is found that your package failed to be delivered and is on the way back, then the recipient information you filled in must be incomplete and incorrect. The reason for the delivery failure can also be seen in the logistics track. We also have a complete return and exchange policy. Packages in transit cannot actually be returned or exchanged. After the package is returned, we will proactively contact the customer to verify the correct address and re-dispatch it. Of course, if the return exceeds the time limit and it is determined that the item was lost during transportation, we will provide a full refund or reissue it according to the customer's needs. So if you have any questions or dissatisfaction with the processing of your order, you can send me the order number and I will check whether the order is processed correctly for you. Thanks for understanding and looking forward to your reply!
C'est quoi ce machin
J'ai commandé une robe d'halloween. Sur l'image on voit clairement une robe épaisse. J'ai reçu... Une robe en voile. 🤣 c'est à dire que la totalité de la robe est transparente et a l'épaisseur d'une feuille à rouler le tabac bio. Ça n'a aucun sens.
7 augusti 2024
Omdöme utan inbjudan
Svar från Kistania
Dear, our store has a complete return and exchange policy. If you are not satisfied with the product you received, you can contact our customer service email for after-sales service in time. Thank you for your understanding!
Scam Alert
Don't order from this site. It's a scam. I ordered a coat and after weeks for delivery I got an email telling me that my address is not correct and to pick up at the post office and at the same time another email saying it's back at the warehouse and I need to click on a link sent to pay $8 to deliver again. They gave me a deadline date to pay $8 or they won't take responsibility. Dodgy af.
1 augusti 2024
Omdöme utan inbjudan
Svar från Kistania
Dear, we sent the parcel according to the receipt information you provided, but the parcel was returned to the warehouse due to the wrong address, the notification of the parcel abnormality are notified by the logistics service provider, then we will contact the customer as soon as we receive the message. As for the $8 redistribution fee is not charged by us but by the logistics service provider. Sorry for the inconvenience, thank you for your understanding and look forward to your reply!
The biggest scam I've ever seen
The biggest scam I've ever seen. Everything is just a lie, the quality of the products, the materials used, they are not even complete dresses but several poorly sewn pieces which are not even all right side up! Nothing is fitted it's just not what you see in the photos and what they say in the descriptions. I paid for products that I did not receive, they sent me pieces of cloth instead. Really very disappointed, and it comes from China not the US.
Order : KIS00183319
24 juli 2024
Omdöme utan inbjudan
Svar från Kistania
Dear, our store has a complete return and exchange policy. If you are not satisfied with the product you received, you can contact our customer service email for after-sales service in time. Thank you for your understanding!
I ordered a size too small and was…
I ordered a size too small and was looking to return. Kistania was quick to respond and assist with a refund! Great customer service and I will be back!
7 juli 2024
Omdöme utan inbjudan
Love my shoes but just a bit too small
Love my shoes but just a bit too small. I think it’s best to order a size up, Customer service was quick to respond to help me understand the return/exchange process. I will be ordering a bigger size.
7 juli 2024
Omdöme utan inbjudan
Amazing companyp
Amazing company!
Clothes quality is great!
Speedy delivery from America to Uk
Superb customer service
30 juni 2024
Omdöme utan inbjudan
I goofed..
I had a mess up with my address and they were able to update it before it's shipped. Now I wait eagerly for my purchase! 😊
22 maj 2024
Omdöme utan inbjudan
The delivery went smoothly and my items…
The delivery went smoothly and my items arrived pretty fast but unfortunately I ordered the wrong size , they responded almost immediately and took care of everything respectfully I’ll most definitely be shopping again !! And this time for the right size 🤭
9 maj 2024
Omdöme utan inbjudan
I totally recommend!
A wide variety of items with a unique design and style. The quality is great, the shipping was a little long for me but it's worth it + you can get free items with your order!
Also if you have any questions or problems with your order, the staff is super nice and helpful. In conclusion I would totally recommend Kistania!
23 april 2024
Omdöme utan inbjudan
Exact products as shown on site
Exact products as shown on site, swift response(s) to clients, clear procedures for any customer question(s), and pretty fast shipping/ delivery!
24 april 2024
Omdöme utan inbjudan
The experience was a good one
The experience was a good one. The customer service reply was very helpful and fast. Helped me to get my order situated. Very professional and kind.
23 april 2024
Omdöme utan inbjudan
Very nice and fast service.
Very nice and fast service.
Will order again in the future
22 april 2024
Omdöme utan inbjudan
Lovely goth clothes
The items I ordered were fantastic! I got the wrong size in one dress, but all issues were quickly resolved with the service response team via email.
17 april 2024
Omdöme utan inbjudan
Great customer service
Great customer service and fast response time. Will shop again.
9 april 2024
Omdöme utan inbjudan
Kleidung ist billig produziert und viel…
Kleidung ist billig produziert und viel zu klein geschnitten.. der kundenservice ist mal richtig schlecht
8 april 2024
Omdöme utan inbjudan
Svar från Kistania
Each of our products has a corresponding size chart. If the product you receive does not match the size chart data, please contact our after-sales service within the specified time and we will handle it for you based on your order. If you are not satisfied with our after-sales processing, you can also send me the order number and I will check it again for you. Thanks for understanding!
First time buy, NEVER AGAIN!
Neither of the items I bought fit. And the material is cheap! First time purchase, very unhappy.
6 mars 2024
Omdöme utan inbjudan
Svar från Kistania
Dear, our store has a complete return and exchange policy. If you are not satisfied with the product you received, you can contact our customer service email for after-sales service in time. Thank you for your understanding!
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