Kingsleyshipping Omdömen 

Kingsley's Shipping in my opinion is highly rated. I recently arranged a shipment from them leaving London to Kingston Wharf. From start to finish, the team was exceptionally professional, supportive, and genuinely committed to helping us through every stage of the shipping process.

The owner, Kingsley, went above and beyond to ensure that we understood every step of our shipment. When our shipment was held by Customs in Jamaica due to issues relating to returning resident requirements, the support we received was truly extraordinary.

Kingsley took the time to guide us through the process, answer our questions, and help us navigate what could have been a very stressful situation. His professionalism, knowledge, and genuine concern for his customers were evident throughout.

I would also like to give special recognition to Kadian, whose dedication and commitment were remarkable. She spent long evenings trying to assist us and even worked through her lunch breaks to ensure that our issues were addressed. Her support was consistent, reassuring, and far beyond what we would have expected. It was clear that she genuinely cared about helping us, and her warmth and sincerity made the experience feel very personal. In a short space of time, it felt as though I had known her for years.

One of the things that gave us great confidence in Kingsley's Shipping was having the opportunity to see some of their operations behind the scenes, including the areas where barrels and shipments are received and processed. This first-hand experience allowed us to better understand their procedures and the care taken when handling customers' goods.
Because of this experience, I was saddened to hear some of the negative remarks made about the company. From what we personally observed, there was no indication of shipments or barrels being opened or tampered with. Items appeared to be delivered in the same condition in which they left London. Seeing the operation for ourselves gave us confidence in the professionalism and integrity of the team and confirmed that negative reviews are at times malicious.

I believe it is important that customers provide honest and fair feedback based on facts. Businesses that work hard to support their customers deserve recognition for their efforts, and our experience with Kingsley's Shipping was overwhelmingly positive. What stood out most was the genuine care shown by everyone involved. We were never treated as just another customer. Instead, we received personal attention, expert guidance, and unwavering support during a challenging situation.

If you are looking for a reliable, professional shipping company that truly puts its customers first, I wholeheartedly recommend Kingsley's Shipping. Their customer service, transparency, dedication, and willingness to go above and beyond are second to none.

Thank you, Kingsley and Kadian, for your outstanding support and exceptional service. You turned a difficult situation into a manageable one, and for that we are truly grateful.

Everything went wrong told my barrel was to arrive in may got it in July RUDE STAFF NO APPLOGIEY JUST RUDE MY BARREL CAME HALF AND I MEAN HALF OF MY ITEMS WERE MISSING EVEN THOUGH I PUT A LIST OF MY ITEMS IN THE BARREL AND TAPPED EVERYTHING IN 3 THEY STOLE MY LARGE BOTTLE OF ALCOHOL TOILETRIES AND FOOD DISGUSTING COMPANY IF YOU WANT YOUR ITEMS MISSING PLZ SHIP WITH THEM.ALSO CHECK THE PRICE OF YOUR HOME DELIVERY WAS TOLD 13800 JA Dollars on the receipt it was 6700 JA dollars THEIFFFFFFFFFS NEVER AGAIN DISGUSTING HUMANS AND I AM TAKING THIS FURTHER WHEN I GET HOME THEY MESSED WITH THE WRONG ONE CAN'T WAIT FOR THE CHINESE TO START SHIPPING I WOULD GLADLY HAND OVER MY MONEY TO THEM

I have used Kingsley Shipping for several years and have remained a loyal customer, even though I have noticed the quality of service declining over time.

At the end of April/beginning of May, I used their barrel shipping service. The barrel was originally expected to arrive before the end of May. I later received a message stating that the shipment had been delayed until 10 June due to bad weather, which I understood and accepted.

However, 10 June came and passed with no update. I had to contact the company myself to find out what was happening and was then informed that the delivery had been delayed again until 20 June, although I was told the ship was expected to arrive on 18 June.

As a result of these delays, I incurred additional costs. My mother had travelled to Jamaica to collect the barrel, and I had to pay for extra accommodation and change her return flight to the UK because the shipment had still not arrived.

On Tuesday, 23 June at approximately 10:40 a.m., I contacted Kingsley Shipping again to find out whether the barrels were ready for collection. I was told that I would need to contact Kingsley Shipping Jamaica directly at the port to obtain this information. I expressed my frustration that customers are required to repeatedly call different offices just to get updates on their shipments.

The representative then asked for my billing number. Unfortunately, I did not have it available at the time, but I provided the shipment dates and the repeatedly revised delivery dates. She continued to insist on the billing number and then became hostile and rude, raising her voice and stating that the shipping delays were not the company’s fault because they were not responsible for operating the ships.

While I understand that weather and shipping schedules can be outside a company’s control, Kingsley Shipping is the company that sold me the service and accepted my payment. Therefore, it is entirely reasonable for customers to expect accurate information, clear communication, and professional customer service when seeking updates.

The repeated delays, lack of proactive communication, and poor customer service have left me extremely disappointed. My experience during this shipment has been unacceptable, particularly the way I was spoken to when trying to obtain information.

After this experience, I will not be using Kingsley Shipping again. I will also be sharing my experience with friends, family, and members of the Jamaican and wider Caribbean community so they can make informed decisions before using this company.

The overall service, communication, and customer support have been extremely poor, and I cannot recommend this company based on my experience.