Kineon Labs Omdömen 

Noel was amazing. Very professional and made sure all my concerns were addressed and solved.

The Kineon Move + Pro is a most extraordinary device! After years of knee shots, acupuncture, knee, hand, and back braces that only slightly helped my joint pain, I found the Move + Pro, which eases and stops my pain, wherever I use it. It is portable and fits in my pocketbook and so is easy to travel with. The red light near-infrared lasers do what no other therapy can. After 37 years of carrying my classroom on my back, up and down staircases and carrying a carton of braces in my trunk to help with pain, I have finally found the gold star of pain relief - the Move + Pro. I will never be without it! I have told my teacher friends about this, as well as the Nephrologist on my Transplant team. Pain relief without pills - YAY!!!

Kenian provided excellent customer service. When the buckle on the strap for my device broke, they were very kind, responsive, and immediately offered to send me a replacement strap. The process was easy and hassle-free, and I really appreciated how quickly they took care of the issue. Great customer service and a very positive experience overall!

They're my savior sending me a new replacement dock since it was lost while I was moving to Korea. Thanks sooo much!!! Noel was a great help and made the process that much better

The reps are knowledgeable and helpful. Service excellent

They may have a great product but they quote shipping times that they just have no intention of meeting. The website says that things will be shipped to 5 days takes over 2 to 3 weeks. This wasn't a fluke but standard shipping time so I feel that they are completely dishonest.

I lost a strap and the clips, and the Kineon team responded incredibly quickly—even on a Sunday. They helped me identify exactly which replacement parts I needed and shipped them in less than 48 hours. Everyone was pleasant, responsive, and helpful.

I’m still figuring out the routine that works best for me, but I’m already experiencing less pain and stiffness. I use the Move+ on my knees and hips, and yesterday I even used it on my neck after a long day at the computer.

Great product and outstanding customer service!

Incredible customer service. Quick responses and great communication.

They went above and beyond even though they didn’t have to, and I would have absolutely paid to have a part replaced they sent it to me for free.

Since 2023, I’ve been using the Move+ almost daily. It’s been instrumental in maintaining optimal joint and muscle function during my tennis and strength training sessions. The Move+ has also been a lifesaver in speeding up recovery from hyperextended knees, rolled ankles, and strained calf muscles. In the mornings, it’s crucial for me to get fresh blood flow into my joints, which allows me to function pain-free throughout my demanding workday as a lineman. That’s where the Move+ comes in. It has become as essential to my daily recovery as a good night’s sleep. I’m planning to invest in a third unit soon because I gifted my first to my nephew, who sustained a back injury while playing professional soccer. The Move+ has proven to be an extraordinary tool that I can’t imagine living without.

Prompt helpful service as always. Replaced my broken strap when they didn’t have to! By the way the upgraded strap is amazing!

I’ve had a very positive experience with Kineon and the MOVE+. I’ve been using the device regularly and have been pleased with it overall. I recently contacted customer service because I needed a replacement strap, and they responded quickly and were very helpful in getting the issue resolved.
Even though I was out of warranty and have used the Kineon for two years without issue, they offered to provide the replacement strap at no charge (just cover shipping and share my great experience).

Overall, I’ve been happy with both the MOVE+ and the customer service behind it.

Had a question about my devise. Sent an email with my question and promptly received a reply from Noel with the answer. Couldn’t get much easier than that.

Been using for 2+ years for my son’s baseball recovery for knees and elbows, alongside sore muscles. Like the fact that you can change the strap size to fit your needs or place lights accordingly without strap.

Quickly responded with very detailed and explained to my questions. Trustworthy customer service what I received.

Poor customer/ technical support. They just regurgitate information that's already in the users manual.
Worthless!!

One of the clips on my Kineon Move + unexpectedly broke. To my surprise, a simple email with picture attached of the broken bit brought an almost immediate reply. Without much fuss, the Kineon rep redress and issue by issuing me a replacement strap. I had not expected such a rapid response and resolution. Great customer service! Also, I have been trying the Move + for about 3 months and it has worked to relieve some pain especially in my elbow and knees but more time is probably needed to truly assess its effectiveness.

I've been using the Kineon Move product for over a year and have seen excellent results with my knee issues. The product is well designed and effective, and super easy to use. In fact, I think so highly of the red light therapy I actually found a similar product for my horse!

The customer service team has been far superior to most I've encountered over the years. They are quick to respond and seem motivated to help. In particular, Noel has bent over backwards to assist me.