Kineon Labs Omdömen 

Daphne responded in quick and efficient fashion and was very polite in solving my issues. She asked for direct information and walked me through how to find certain things she was asking for. Overall I was very pleased with the customer service and experience.

After 2 weeks of using I feel the difference in my comfort. Thank you Kineon for building this AMAZING product.

This is probably the easiest review of a product and the customer service ever.
Kineon are providing a top quality product and customer service to match.

The product is fantastic and the service I have just received is just as good as the product.

I bought the Kineon after being hesitant but also running out of options to assist in my recovery of a knee/quad injury. In short, I tore the majority of the quad tendon on my left leg (and damaged my MCL and PCL) and after about 6 months of recovery I still had a few issues with the injury and recovery.
I had read a lot about red light therapy and was a little bit sceptical but decided to give it a go. Google assisted in coming up with the Kineon Move + Pro product and then after a google search for reviews I came across a guy called Mark Lewis on Youtube who mentioned the product in a video of his. I also stumbled across a guy called Eric Hinman that also talks highly of your product (This google search has also led me to now keeping an eye on both their Youtube channels as well as buying your product).

After seeing their positive view of the product I gave it a go.

Bearing in mind this purchase was solely to do with my quad tendon injury, once I got the Kineon I also started using it on my left shoulder and left bicep as I had a niggle/injury that had been repeating on me for well over a year. Within a couple of weeks of regular use of the Kineon this shoulder problem has gone. I do continue to us the Kineon on the should for prevention so this also probably helps the injury coming back.

I now talk very highly of Kineon and red light therapy and would recommend the product to anyone who trains regularly. I would offer to lend out my Kineon to my friends who I think would have great us for it, however I'm too selfish to lose the use of it myself for a week or two to offer it out.

In regards to the customer service matching the high quality of the product- I recently had a problem with a clip on the strap, emailed an enquiry and in less than 12 hours the problem sorted with the quick and helpful responses from the Kineon team.

Thankyou for being a great team of inventors, sales and support staff.

I recently tore my meniscus. Preparing for surgery, I wanted a way to reduce my pain and help the tissue to heal and maximize my recovery. The Kineon Move+ has tremendously reduced my pain. Their customer service is very responsive and handled all my questions quickly. I highly recommend this company and this product!

Usually, red light is a signal for us to stop but the Move+ Pro has turned things around for my family especially for my father. My dad (73) has been very active through his life running our small family business but for the last few years he has been bothered by arthritis on his knees and frozen shoulder.

A few weeks using the Move+ Pro has worked wonders for both his knees and shoulders and to make a long story short, he's now able to ride his bike every morning and he was able to go hiking with me last November.

I guess in this case, red light can also mean "keep going".

This device is a game changer. I've been using it for my back pain. Amazing results in just couple of days use. I also brought this with me on my trip to HK and it has absolutely helped me recover from all the walks! I would definitely recommend this to anyone. Thanks, Kineon!

I bought the device and it really made a difference! They also have a good customer support! Very knowledgeable and helpful.

Outstanding customer service!! The agent was helpful, polite, and knowlegeable. So far, my experience with this company has been excellent.

Very quick and professional response to my question.

Amazing product and customer service.

It's not cheap, but you get what you pay for! It took about two weeks, but I definitely noticed an improvement, so glad I got mine!

I purchased the Kineon Move+ Pro April 2024 to help reduce the weight-bearing pain in my left knee from a torn meniscus. It only took me about a week of using it to be pain free and get moving again! So far this 61-year-old Massage Practitioner has kept from going underneath the knife and am staying active! This mobile red light therapy unit is really quite amazing. I highly recommend it to all of my clients, family & friends! Today I give Kineon even more accolades as their customer service team was very prompt and professional with a warranty matter. They easily and kindly resolved the matter. With having experienced their excellent custom service, now I am even MORE confident recommending Kineon and their red light therapy products to anyone looking to be pain-free!

I wrote Kineon explaining i had lost one of the 3 lights on trip to NY. Completely my fault, which I acknowledged. I also told them i was a daily user dor 6 months and loved the prpduct and believed in its efficacy! They immediately offered to replace the one I had lost...no charge! They were incredibly supportive.

The worst company I have ever dealt with! I purchased and paid on Oct21.2024 and have yet to receive my order (Dec 16/24). Kineon kept on blaming delayed shipping. Kineon’ shipping department on two occasions advised of an address problem and I advised of the correct Zip code despite the zip code being correct on my initial order. Incredibly Kineon still shipped using wrong zip code and courier advised of my order being undeliverable and returned. I Advised Kineon and I am still waiting for Kineon to correct and to ship my product to me. No response. Kineon’s usual response to emails consists of stock auto replies… So you know they read squat! Very frustrated!!! Dec31,2024- still no delivery!!!!

I purchased the kineon move + after seeing countless YouTube reviews saying how good the device was for helping knee arthritis and post running recovery. I now realise that a You Tuber will say only positive things if they are given a device to test. My review is ‘it looks great, it’s well made, but it doesn’t work, absolutely it doesn’t work and I feel a bit of a mug”

If I could give less than 1 star I would. The order was processed okay but Kineon did not keep me informed about despatch/delivery as specified when I ordered.
About a week after I received it on 8 November 2024 one of the modules stopped working. It turns on for max 3 seconds and then goes off - recharging makes no difference.
I made contact by phone and email and after sending a video of the affected module was told that a replacement was being sent out. 3 weeks later and in spite of email follow ups where I was assured the despatch was being chased I have received nothing. I’ve had contact with 3 or 4 different people which leaves me with little confidence that I will get the replacement this millennium. And for anyone trying to reach Kineon by phone don’t bother as it always goes to voicemail and no-one comes back, except of course if you want to spend more money - I’m surprised there isn’t a dedicated sales hotline.
In the meantime I’m still being bombarded with Black Friday promotional emails.
The Move+ is not cheap and is marketed as a premium product however this is clearly a company that does not have proper quality control in place and has prioritised sales over service which is extremely poor.

Aside from these issues the strap that you have to purchase separately is incredibly overpriced for what it is. The fastenings are fiddly and the module in the few days that all were working is bulky and not the most comfortable to use. At some point or other you are likely to need the strap so why is it not included in the price - could it be that Kineon are planning to make as much money as quickly as possible before moving onto something else? These might be issues that are ok to live with if you have a fully functioning product.
Based on my experience I would steer clear of Kineon. Forrest Smith if you are going to put your name behind the endless Black Friday promotions then you should also ensure that you have proper after sales support in place.
Kineon when am I going to receive my replacement module?
I have 3 other red light products and all work perfectly - in every case the service before and after sales has been excellent - @Kineon I can provide names if that will help to improve yours from pathetic to halfway decent.
Failing you sending me a replacement module I would happily settle for a refund - who needs a partially functioning product? Please can someone get back to me.

Terrible. Ordered the product a month ago. Did NOT say out of stock and apparently it was? Still hasn’t even shipped a month later. Each week they say next week and we will keep you informed “ every step of the way” yet fail to inform about anything. I had to inquire when the product didn’t show up. This could be a scam. I’m still waiting from my October order and it’s now Nov 23…

If I could leave a zero or less, I would. I ordered the move +. Kineon never told me they were out of stock. When the device did not arrive I had to contact them ( seems it should be the other way around). I was then informed they were out of stock. They continued to state they would “keep (me) informed at every step of the way” yet missed at least two delivery dates they represented to me. Each tme, , I had to initiate contact. Based on my experience and in my opinion, their inventory management controls are completely missing and their “customer service” is disingenuous. By continuing to delay the next expected delivery date they deprived me of the ability to purchase another device during holiday special offers. It doesn’t matter if their product works if they can’t deliver it. Based on my experience If you value customer service , look elsewhere.

The device worked fine a few times, but now one of the lasers won't turn on and one will not hold a charge for very long. Very poor quality product. Doesn't even last a few weeks. Then the company is making me pay for shipping to return a faulty product. They made no attempt to fix the product or send me a new one.

Received unit and 2 of the lasers did not work and the 3rd one turned on and wouldn't turn off. After requesting a return label for the defective item they insisted I keep the defective unit and they would keep $250.00 of what I paid. No thanks. Finally was able to get a packing slip for the box, but was required to purchase my own return shipping. It's been 10 days since the package arrived at their warehouse and customer service says "it might take a while to find, because we have so many packages coming in and out". If they don't have a department for returns- that does nothing but scan and process returns coming in- there's something wrong. I have a feeling it's going to take a while to get my refund- if I get one at all! Don't waste your time and money with Kineon... Find another reputable company.