Kiiroo Omdömen 312

The Octopuss is a great device. It helps resolve an ED condition I have. I was disappointed when it would no longer hold a charge after 6 months. Fortunately, the people at Kiiroo replaced it at no cost when I showed them the problem. Thanks Kiiroo.

I would like to thank Sir Drew of Jira service management .
I’d book some items from Kiiro but had some delivery problem. Drew gave me a kind and effective help, and solved the problem ASAP.
Very impressive customer service!
Very appreciated!

Ching-Ling Wen from Taiwan

This is an updated and shortened review of the original

Original Review: 1/5 Stars
Updated Experience: 5/5 Stars
Averages out at 3 Stars

So in short what happened in the beginning:

Product I received did not work as advertised. They wanted me to film it first before I could return it. My experience with any other company I ever made business with is that you can just return the item to receive your refund/replacement but here a difficult video uploading procedure is required. Ok, it is what it is. Made the video and uploaded it and was then accused of 'editing the length' of the video which basically implied I was trying to trick them and was requested to make yet another new video. Keep in mind that running a device for 20 minutes or half an hour plus uploading it etc. all takes quite a lot of your free time away. Horrible customer experience. I was forced to reserve legal steps and keep the option open to have my bank intervene here as well.

Then, a manager at the company reached out to me who finally took this seriously. Instead of asking for yet another video, he arranged a pick-up of the faulty device for me free of charge. It took a bit more than two weeks when he contacted me again where he told me that the device was indeed faulty (no surprise) and offered me a replacement plus a choice of a bonus item free of charge which I interpreted as a step of good faith to amend and restore the shattered customer experience. Communication with the manager was really great, the product came with the free-of-charge bonus item, even the package smelled good and it all works now!

They really hit the emergency breaks hard after realizing what their customer service reps first messed up. For now, I cannot give more stars but I would perhaps need more devices I could link with my girlfriend for long-distance purposes. I am hesitant yet to buy again but might give it a shot since I don't think my device can be linked with devices from other companies. What could sway me to buy again is the fact that the manager was really exceptional in resolving this. Customer reps tho are try-hards of following SOPs without case-to-case interpretation and decision-making.

Had a minor issue (mine, not theirs.) They responded lightning fast with a non-boilerplate email and very friendly and willing to help! Contrast that with any of the tech companies I've dealt with over the years.
I love great customer service. This company deserves my enthusiastic referral.

Ordered a product email say product was shipped usps tracking say they don't have it I ordered on Thursday and got the shipping email later that day so to day is Saturday and usps says waiting for item and when I check on there web site it says fulfilled? I will cancel order and go with a reliable company I will have to file a dispute with credit card which was charged a cleared. I have usps for proof orde 92542I also see you do not reply for 5 day this just goes to show you are a fraud that you take people's money then do not ship

A package arrived in the mail the other day.. inside were 2 beautiful works of art replicating certain female anatomy.

They were packaged nicely. Pictures of the models they were molded from on the boxes, Ashley Barbie and Romi.
I was excited to test them out since they arrived. When the time finally came I was not let down.
Both have their own unique feeling inside as you slide deeper.. ridges and bumps that massage you while the silky smooth flesh like material grips your shaft in a snug but not too tight way. The first strokers that didn't hurt my penis after a while. I am a bit on the thick side. They also have a suction that feels amazing and you can adjust by turning the small cap on the handle end.
These strokers did exactly what they were created to do and more!
Clean up was easy also!! Basically 2 main parts and 2 caps.
Not to forget kiiroo has an attachment that the feelstar strokers fit in and turns them into auto strokers. So you can relieve your stress hands free!
Overall I would recommend these to anyone with a working penis and i personally will be a kiiroo customer for life.

A little frustrated, usually ordering direct from a manufacturer is better than through a distributor.

Placed our order 88614, they have charged our card but we cannot get a response regarding shipment or delivery. Frustrated - not sure if we should cancel order and dispute card charges.

JZ

This is not a review of the item purchased however on the sales experience from Kiiroo.

I ordered an Onyx+ Realm Edition back in November when Kiiroo had the Black Friday sale. Did not hear back from them till end of December when I was emailed to say the Realm Edition was out of stock.
I agreed to be sent the Standard Edition.

I then received a further email in January as they were out of lube that was included in the package and if I wanted an alternative. I agreed to this.

I was then sent a dispatch email that my delivery was to be made on the 14th January. In order to receive delivery of this, I made arrangements so that I could be at home.
I waited and waited. I received an email from the courier in the evening to say this has now been re-arranged for the 17th January. Since I had made arrangements to be in the house on 14th to wait for my delivery, I could not stay at home on the 17th.

When the courier did arrive on the 17th, the parcel was taken in by a family member who was visiting my home. I was out at the time.

When I got home, I found the box damaged with the bottom flap open. The bottom of the box was wet which had undone the box. The contents were in plain view for anyone to see if the flap was lifted.
This has caused me great embarrassment as the family member who took the box in checked the box when taking in the parcel after she saw the damaged box. This has caused a sense of awkwardness with my family member who is quite conservative.

Within the parcel, the VR goggles box was open and the lube was nowhere to be found.

I emailed Kiiroo requesting a refund for the VR Goggles and the Lube. They refunded a total of £6.90.

The whole experience has been negative and the delivery has left me severely embarrassed.
Reading through the reviews on here, I am not the only one who has experienced damaged delivery boxes and Kiiroo have not done anything to solve this. Maybe they can learn something from other similar providers such as Lovehoney who package their deliveries efficiently with no risk of the box opening up if it gets wet.

I have previously purchased from the website before however with this experience, I will never ever be buying from them again.

Order at your own risk.

I've bought the Keon and also a few strokers. Fantastic! Kirroo has a great website with very unique and interactive products that works amazingly good! You are really about to experience something incredible..

Excellent service and help from the service desk, when I've had a problem with registration. I highly recommend Kirroo and all the products and support.

KeonRene

All I can say is WOW! Totally mind blowing experience and by far the best toy I've ever tried! Nothing else even comes close, not even my full size dolls. The interactive part is the best! Truly feels like you are actually there. I just cant put it down. Have only had it for 2 days now, and can't put it down. I wake up in the middle of the night several times wanting to grab it and go another round. BUY THIS!! The Kiiroo Keon is absolutely amazing and you will not regret it.

If I had one suggestion for Kiiroo, that would be for them make some sort of a waist strap to make it more hands free. They have the neck and hand straps, but one for the waist would be awesome!! Thank you Kiiroo for this awesome device. Will definitely keep looking for new releases!

Oh, and shipping was super fast and discreet packaging! Customer support is amazing and very fast at responding to any questions! I ordered 01/12/2022 and received it 01/15/2022!!

Keon Stroker entrance is too tight or not flexible. It ripped after using it for 5 times. And the inner structure is not friendly to help who have 'short length'. The texture starts after 4~5cm from the entrance and it gives limited pleasure. Also this can happen if you're thing is not fully erected. I hope Kiiroo see my comments to make a better stroker for people who will feel like me.

Very Bad experience.
Ordered directly from Kiiroo, my parcel was damaged by GLS, I called, emailed Kiiroo support several times about my issue and nothing was done, my damaged parcel stayed at GLS Warehouse for 2 weeks.
after 2 weeks nothings was done, my damaged parcel to still waiting at GLS for someone from Kiiro to ask for a return.
I'm very disapointed by Kiiroo and the none existing support.
You're advertising service and 2-5 days delivery in Europe and that a lie.
My credit card was charged immediately and no order delivered after 2 weeks.
ORDER #86981

While I found the Hot Octopuss Pulse Solo Essential to be one of the better products of its kind, I'm writing this review to warn you against doing business directly with Kiroo. After ordering from them, I immediately discovered the same product on Amazon for $100 less. I emailed them within two hours of placing the order and requested it be cancelled. Two days later I received a response telling me the order had already been shipped, but if I simply refused the package they would credit me in full when they received it. I refused the package and had it returned to sender. Kiroo later claimed they never received it and did not issue the credit. My credit card issuer, Chase Bank, upheld their claim because I could not provide any documentation that it had been sent back. (USPS does not give any documentation when you "Return to sender." I cancelled my account with Chase and will not pay the charge. Again, I like the product; just purchase it from Amazon or any other supplier than Kiroo. They are dishonest! And Chase lost a customer of 10+ years whose monthly charges ran $2,500-$5,000 for a measly $179!

I ordered a Kiiroo Keon to stay sane because my wife hates sex. Of course she wasn't supposed to know about it. Despite Kiiroo's website saying "Discreet Shipping" on the box label it clearly states "Kiiroo Keon Pleasure Stroker, Kiiroo Water Based Lube and Toy and Body Cleaner". I'm sorry, but I don't call that discreet. It took my wife, who received the delivery, all of 10 seconds to get the gist of what it was and then I had some awkward explaining to do. Please, discreet means discreet. Find something else to call it on your shipping labels. Another company I ordered something else from at least had "Massage Appliance" which is marginally better. As for the Keon, it's good but my favourite toy by a country mile is the Hot Octopuss Pulse Solo Interactive. It's very small (easy to hide), feels amazing and is so easy to clean. You don't even need lube to use it. 5 stars for that one!

Placed 2 orders on 1st Dec and 6th Dec. It has been 16th Dec and there is still no update on the tracking website. Shipping is extremely slow.
Order numbers 84857 and 84386.

Will update review if there is any improvement.

ORDER# 80481
December 6, 2021
I’ve returned my product 2-weeks ago (with it confirming it arrived back at the warehouse then), and I was told that the refund would take 3-5 business days. It has been longer, and I haven’t received a refund. I’m checking on the status update.

December 14, 2021
I haven’t received any reply from customer support regarding my refund. I tracked my package to ensure it was returned to the facility UNOPENED and WITHIN the full refund days. It was, and I haven’t received any communication.

***Willing to change review upon resolution.

December 16, 2021
Refund has been processed. Thank you!

Not good if you’re gay. I can not find any gay porn to sync to the toy. If there is please share

thanks for the good assistance with the products!

I created order with 2-3 days shipping, its more than a week now, they still didnt even ship it, and no one is answering on the contact mail, will soon cancel the payment if no response.

Took three weeks + to find my order due to USPS messing up shipping. Once received the product was leaking, I have a medical condition and battery fluid is highly dangerous to me so I threw it away as soon as I saw it. Contacted support to get a replacement and they refuse to give me one. Horrible service Order #78426