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It's a cute robot loona but it fell off lil ledge it didn't know limits also I wish it could stay a dog or cat ,it cannot it'll only do a cat or dog imitation on command . I thought it was more like a pet. It is not. Still cute but not what I expected for pricing

Ich bin maßlos enttäuscht von diesem Roboter. Die hochglanzpolierten Werbevideos versprechen ein dynamisches, intelligentes Haustier mit ChatGPT-Integration, das fließend interagiert. Die Realität sieht leider völlig anders aus.
Das Verhalten des Roboters ist extrem starr und wiederholt sich ständig in den immer gleichen Schleifen. Er reagiert im Grunde auf überhaupt nichts, außer auf Gesichter – und selbst das funktioniert fehlerhaft. Von einer echten, lernfähigen KI kann hier absolut keine Rede sein. Es ist im Grunde nur ein überteuertes, mechanisches Spielzeug, das die beworbenen Erwartungen in keinster Weise erfüllt.
Leider ist es für mich zu spät für eine Rücksendung, weshalb ich nun auf den Kosten sitzen bleibe. Ich kann nur jedem dringend davon abraten, auf das Marketing hereinzufallen. Für das, was der Roboter tatsächlich kann, ist er schlichtweg reine Geldverschwendung.

Ordered in USA, delivered to Poland in 5 days. Rock Stars

Loona est vraiment unique j'aimerais beaucoup quel réagisse à son nom et nous cherche à l'instant où elle entend Loona et quel nous rejoignent merci

Ordered additional Loona Balls (x 3 pack). Super fast shipping!

Delivery was fast ,im saving this for someone for Christmas so I will write a better review after Christmas ,as of now it was packaged great and Delivery was fast

RMA No. 1556767
S/N: M004/KY00103U6M0224

The Loona robot could be a fantastic toy — if it weren’t for the shockingly poor customer service provided by Keyirobot.

We sent our Loona to their service partner Fixit in Poland back in August 2025. Fixit eventually had to forward the device directly to Keyirobot because they couldn’t complete the repair. While Fixit at least maintained a somewhat acceptable level of communication, Keyirobot’s customer service has been nothing short of disastrous.

After countless emails that went completely unanswered, we finally received a message on May 21, 2026, from a support representative named Juliette, who promised us a replacement device. Unfortunately, I trusted that promise and told my child about it — a mistake I regret deeply.

It is now August 2026, and we still have no replacement, no update, and no response. Every email since then has been ignored. The result: we no longer have our very expensive robot, and we now have a very disappointed child who has been waiting for nearly a year.

Thank you, Keyirobot — for absolutely nothing. Based on our experience, we cannot recommend this company in any way.
************************************************

Hello Keyirobot Team,

The order at that time had the order number #6092 and was processed using this email address: paypal at dakrautmo.de.

With this information, you should be able to locate my previous order. In case it has not been noticed yet, I have also included the serial number and the RMA number above in the case description.

Thank you very much for your efforts.

***********************************************
What happened afterwards?
No one contacted me again or even tried to get in touch.
It’s just sad how this company operates and how they treat their customers. It wasn’t me who shipped our Loona to China—it was Keyirobot’s authorized service partner in Poland who shipped the device to China without consulting anyone, and now no one wants to take responsibility for anything.

I tried to get my son’s Loona repaired after it started having hardware issues with its waist. I was in a conversation with someone who told me it could easily be repaired and then they completely ghosted me without sending a shipping label. Fast forward to several months later and my son would still like to get it repaired so I try again. They quickly respond and tell me I am now out of warranty and it will cost $102 to repair. I am frustrated but still willing to pay. I pay the PayPal account the give and they ghost me again! Please do not purchase anything from them.

Update 9/10/26:
It is a little unethical that you would come on a review site and publicly claim willingness to address my problems and then would privately continue to be completely unresponsive to follow up.

great and prompt service as usual

Although your shipping partner, PostNL, claims that my address is incorrect, they still have not delivered the Loona Petbot to me and are returning it to you (the sender).
There is no other Novotel Brussels Airport in Brussels. If the address was really incorrect, how were they able to deliver my Snowy Whimsy to the exact same address?
I have already updated my delivery address in my KeyiRobot account. Unfortunately, I have been unable to contact PostNL despite several attempts.
Could you please contact PostNL on my behalf and ask them to deliver the package to the updated address instead of returning it? I would greatly appreciate your assistance. Thank you.

am disappointed with my overall purchase experience. Placing the order was more difficult than expected and the process took a long time. As a customer, I expected a much smoother experience. Unfortunately, I am not satisfied with how the purchase was handled, and I hope the company improves its ordering process and customer experience for future customers. “There were significant delays and problems with shipping, which made the entire experience more frustrating.

I bought an outfit directly from the KEYi Loona website over a month ago and have been trying to return it since. Support keeps asking for irrelevant info like a Lunabot VIN I dont have, redirects me to Amazon incorrectly, and promises emails that never come. They are not honoring their 30 day return policy. Terrible customer service. Avoid buying here

What a wonderful level of Service that was give! I absolutely love the Keyi team! Look forward to doing more business with you all! Except the complaints department! Which I have no need or use for!

I didn't feel like the promotions changed so much from one day to another..they should consider that those who bought at a higher price are rewarded with some additional gift

Loona is basically a Furby with wheels and a screen — cute in theory, but the execution has real problems, not just quirks.
Setup: The object-recognition onboarding got us stuck for two days — even after completing the task, it wouldn't progress. That's a bug blocking the adoption path, not a hard step.
Navigation: Poor across the board. She often can't find her own charging dock. "Follow me" mode is hesitant and uncertain — yet the energetic personality setting is perfectly happy to bump into you or furniture. The charging dock itself has no reverse-polarity tolerance, so it's easy to dock her wrong and get nothing.
Voice/AI: Commands are frequently misheard or seemingly rerouted through a cloud AI layer, only to come back with "I didn't understand."
Hardware: The included ball accessory is literally folded paper — not plastic, not fabric, actual paper. No USB wall adapter is included, so you have to supply your own just to charge her. Speaker volume is too quiet — if the AC is running, you won't hear her at all.
Personality: Thin. No unprompted idle behavior or random play — she waits for app commands rather than acting like an actual "pet."
Recognition: Mixed. Nailed a Minecraft Creeper instantly, called a water bottle a "blue cylinder." She also tends to get too close when following, then reports objects in parts, a radio was described in parts since loona was too close to see it as a whole.
For $600, this should be far more polished. Cute idea, not ready for the price tag.

Great experience ! Product has been delivered much earlier then promised - perfect

Greatest invention of all times! So fun to have loona with me now

The delivery and customer service aspect of this purchase was great. Moreover, the packaging of this product was one of the best packaging of a product that I have ever encountered in m life time. It really shows me that the producers/ manufactures really care about the end user when it comes to packaging and shipping of their products. The only downside of owning the actual Loona product is that I wish the charging station was connected to Loona via bluetooth vice visual. I think this would ensure Loona found and docked to the charging station quickly every time without the need of human intervention.