Where to start? I requested a hybrid car so that I could test it out on a long run and around town. I am thinking of buying one so quite important. Unknown to me when I picked up the car, it was no... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very helpful staff on reception. One day it would be great to have all the documents needed already uploaded online to facilitate repeat bookings or need to spend any time at all representing everythi... Se mer
Hired a vehicle for a weekend recently, extremely friendly and easy arrangements and pick up. Reasonable price and the vehicle was in excellent condition. When returning we needed a taxi, the staff ar... Se mer
What an outstanding company the Ashford branch of Kenhire is 👏👏👏. I rented a Ford Luton van with tail lift yesterday 20/1/22. The staff were great on the phone when I made my booking, Lauren was re... Se mer
Företagsinformation
Skrivet av företaget
Kenhire have been providing motoring services in Ashford for over 75 years and we pride ourselves on the flexibility and standards of service that make us one of Kent’s leading vehicle rental companies. We offer a wide range of the latest cars, vans, minibuses & commercial vehicles available for short term rental & long term contracts. Whatever your transport requirements, call Kenhire and we'll do our best to help
Kontaktuppgifter
Henwood, TN24 8DX, Ashford, Storbritannien
- 01233 622991
- rental@kenhire.co.uk
- kenhire.uk.com
4,2
Bra
47 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Went from bad to worse....
Where to start? I requested a hybrid car so that I could test it out on a long run and around town. I am thinking of buying one
so quite important. Unknown to me when I picked up the car, it was not a hybrid but a petrol. Once I got on a motorway and tried to find the hybrid details, I then realised that it was petrol. Too late by this time to return the car. Then I realised that the parcel shelf was missing. Then down a country lane I put the high beam on and they pointed up into the trees, so very dangerous. I called Kenhire, who confirmed that it was not a hybrid, but then asked me to check if it had a battery in the boot, just to confirm that it was not a hybrid! I was on the motorway so not a chance. Anyway, it was obvious by this time that it was not a hybrid. So, waste of money hiring a car. When talking with a young lady during journey about the light problem, there was no apology, just to call the breakdown service. When I returned the car, I was given a refund of £51, even though I paid £215 hire charge and I paid over £80 in unnecessary petrol costs. Not a great experience, so I can't in all honesty recommend Kenhire. A lot more to this hire, but I'm running out of patience.
28 december 2024
Omdöme utan inbjudan
Number 1 in Kent for vehicle hire.
I have used Kenhire a number of times over the years.
They have on all occasions been fast polite and professional.
If you have a problem they will go all out to overcome and provide just what you need. Thank you Hayley.
8 augusti 2024
Omdöme utan inbjudan
great service thankyou
12 maj 2023
Omdöme utan inbjudan
I booked a van by phone
I booked a van by phone. I was told the cost would be £120. I was asked to pay the charge upfront which I was okay with but Kenhire took £320 from my account without telling me. When I found out I called them thinking I must have misheard the price but it turns out they had taken a £200 deposit without telling me about it. I was really upset about this but they did not seem to be phased by it at all. They were very matter of fact about having taken an unauthorised payment. I cancelled my van and will not be going back to them.
19 april 2023
Omdöme utan inbjudan
Svar från Kenhire Limited
We are sorry to see that you were disappointed with your recent booking & your decision to cancel. We have investigated this & your initial enquiry was with a very new member of staff who is in the process of training & although she gave you the rental price, she did neglect to advise of the £200 deposit. When you called to make the booking, you spoke to a different member of staff who thought you had been made aware of the total hire costs. We have reviewed the phone calls made by yourself & note that during the 2nd call, upon hearing your dismay at being charged an unexpected amount you were offered an apology on two occasions for a genuine mistake & unbeknownst to you a discount had also been applied to the booking as compensation. When you called the third time to cancel you were informed that we had applied the discount, but you had already decided to cancel.
As a family run company, we pride ourselves in providing a high level of customer service & to ensure this continues we have spoken to all members of staff involved to ensure this does not happen in the future. Once again please accept our apologies for this and we hope you will give us the opportunity to show you our usual level of service in the future.
Very efficient service from start to…
Very efficient service from start to finish. A completely normal hassle hire and I would absolutely come back and recommend to family and anyone!
The Cars Are a Great drive and pick up and drop off is no hassle.
Staff are lovely and helpful!
19 augusti 2022
Omdöme utan inbjudan
Svar från Kenhire Limited
Many thanks for your comments, and your business. We do try to make the hiring process as straightforward as we can, and are pleased that it works for you.
We have used Ken Hire many times now
We have used Ken Hire many times now. Great vans, easy booking and return process. Would recommend.
19 augusti 2022
Omdöme utan inbjudan
Svar från Kenhire Limited
Many thanks for your comments, and your continuing business. We hope to see you again soon!
Easy booking
Easy booking. Good communication. Clean and reliable vehicle.
19 augusti 2022
Omdöme utan inbjudan
Svar från Kenhire Limited
Thank you for this rating. We look forward to being of service again.
Excellent and friendly service service
Excellent and friendly service service, very reasonable price and easy to deal with. The van was clean and I highly recommend using Kenhire
5 augusti 2022
Omdöme utan inbjudan
Svar från Kenhire Limited
Thank you. We're glad that the van did its job to your satisfaction.
Great Staff, Efficiency and Professionalism
The staff at Kenhire were very efficient, friendly and professional and helped me with car hire and repair in a speedy manner. Highly recommended.
5 augusti 2022
Omdöme utan inbjudan
Svar från Kenhire Limited
Many thanks for your rating. We do try our best to be helpful, so it's always nice to know that our efforts are appreciated!
Top quality VanHire
Whole process is quick and the Service is always good, the vehicles are always top spec.
I will recommend as they are always the same top quality service.
22 juli 2022
Omdöme utan inbjudan
Svar från Kenhire Limited
Many thanks for your comments, and your business. We do try to make the hiring process as straightforward as we can, and are pleased that it works for you.
Would definitely use Kenhire again!
Super friendly, helpful, and efficient. Car was great and good value. I would bot hold back in recommending them.
22 juli 2022
Omdöme utan inbjudan
Svar från Kenhire Limited
We appreciate your positive review about your recent experience with us! We hope to see you again soon!
Svar från Kenhire Limited
Thank you for saying this. We do appreciate your comments, and your business!
Svar från Kenhire Limited
Thanks for the 5 stars. We look forward to being of service again.
Excellent car hire service
Excellent car hire service from local company. Cars are great, value is excellent and staff are very helpful
22 juli 2022
Omdöme utan inbjudan
Svar från Kenhire Limited
We appreciate your positive review about your recent experience with us! We hope to see you again soon!
First class van
First class van
Easy booking and return
Will be using you guys again
19 juli 2022
Omdöme utan inbjudan
Svar från Kenhire Limited
Thank you for saying this. We do appreciate your comments, and your business!
Highly recommended van hire
Great van at a good price, staff were friendly and helpful, plus they are open on weekends! Would highly recommend! I’ll definitely use them again next time! Thank you 😊
17 juli 2022
Omdöme utan inbjudan
Svar från Kenhire Limited
Thanks for the 5 stars. We do try to be fair with our charges and try our best to accommodate everyone! We hope to see you again soon
Svar från Kenhire Limited
Thank you for this rating. We do try our best to be helpful, so it's always nice to know that our efforts are appreciated.
Very good service
Very good service, have used Kenhire many times over the years. Van nice and clean and reasonable cost.
15 juli 2022
Omdöme utan inbjudan
Svar från Kenhire Limited
Many thanks for your comments, and your continuing business. We hope to see you again soon!
Super friendly and professional
Great price! Super friendly team and the van was cleaned exceptionally well. Asked Kenhire to refuel after use as at the time of returning it was cheaper than the garage. No problems at all and would highly recommend.0
15 juli 2022
Omdöme utan inbjudan
Svar från Kenhire Limited
Thank you. We're glad that the van did its job to your satisfaction. We look forward to being of service again.
Very friendly and professional service…
Very friendly and professional service always
25 juni 2022
Omdöme utan inbjudan
Svar från Kenhire Limited
Thank you for saying this. We do appreciate your comments, and your business!
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