Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to address your concerns.
Our $97 "Done-For-You" funnel template is designed to provide a pre-optimized framework that customers can customize to suit their needs. This product is clearly described on our website as requiring individual editing, while the pages and steps are pre-optimized for ease of use. We also provide copywriting prompts to assist with customization.
We understand that you may have been expecting a fully custom-built funnel, which is a premium service we offer at $2,000. Unfortunately, the $97 product does not include this level of customization, and we apologize if there was any confusion about the differences between these offerings.
Regarding the blocking from the group, this action was taken due to repeated violations of our community guidelines, including harassment and hateful comments. We strive to maintain a respectful and supportive environment for all members, and such behavior cannot be tolerated. Please note that you were not blocked from accessing the product you purchased, only from the group.
We also communicated our refund policy clearly during the purchase process, which is attached to our terms and conditions. As a digital product, the funnel template is non-refundable once accessed, as stated in our policy.
We regret that the mini course did not meet your expectations and would be happy to discuss this further or explore ways to make things right. Your satisfaction is important to us, and we’re committed to resolving this matter.
If you’d like to continue this conversation, please feel free to reach out to us directly at support@kemstardominant.com.
We’re here to help.
Thank you for bringing this to our attention.
Best regards,
Samantha