Kelly Loves Omdömen 

28
•
TrustScore 3.5 av 5

3,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Kelly Loves Senbei Crackers are awesome. Great flavour and taste, lovely little kick and worth the money. Hard to find but I got these in Sainsbury’s….

Betygsatt 5 av 5 stjärnor

Love Asian food but am always confused as to whether they are vegan or gluten-free. Luckily, Kelly Loves identifies this clearly on each item. Love the Asian snack packages which are super more-ish. G... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Ordered an Ultimate Sushi Kit on 16 December for a Christmas gift. I received several emails to confirm it had been dispatched and was on it's way. However, it didn't arrive but I continued to receive... Se mer

Betygsatt 5 av 5 stjärnor

I placed an order for a gift for my sister, but unfortunately, the tote bag that was supposed to be included in the gift box was out of stock and missing from the package. After reaching out to cu... Se mer

Företaget har svarat

Företagsinformation

  1. Export av mat och dryck
  2. Koreansk livsmedelsbutik

Skrivet av företaget

We combine our heritage in Korean food, culture and traditions to bring you authentic food, treats and recipes for you to enjoy at home. We have an array of delicious snacks, beverages and meals made with the highest quality and taste in mind. We also have a fantastic selection of kits for making Sushi or just if you're not sure where to start, we have curated kits and boxes to take the guess work out of your journey into Kelly Loves. Follow us on Instagram @kellylovesasianfood to keep up to date with our latest products!


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

28 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,7

Alla omdömen

(28)

1 omdöme under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

I bought some seaweed crispes(out of…

I bought some seaweed crispes(out of date) my mistake for not checking the best before!!but they were 10 months out of date and I became very poorly 🤮I think this should not be allowed!! However the company refuses to refund me!! Buyer beware ,

25 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Ultimate Sushi Kit Order

Ordered an Ultimate Sushi Kit on 16 December for a Christmas gift. I received several emails to confirm it had been dispatched and was on it's way. However, it didn't arrive but I continued to receive emails that it was being delivered, until I finally received one saying that I was being fully refunded. This was on 14 January. Customer service really poor. Recommended by GQ Magazine. I'd strongly avoid. Hugely disappointing.

16 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautifully presented & tasty sushi kit

Parcel arrived with beautifully presented box with a few extras to what ordered. The sushi kit tastes great and we’ve enjoyed making and eating it. Only thing was good job I chased up via email as my order was delayed being dispatched and it was for a Christmas present. It arrived in time and customer service was excellent. Thank you. Will definitely buy from here again.

30 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Ordered a sushi kit on 7th December for…

Ordered a sushi kit on 7th December for a Christmas gift and it still hasn't even been received by Royal Mail to dispatch it - it's now the 23rd December! Really disappointed as the confirmation email said it would take 5-7 days to arrive. No help from customer service either - I requested a refund and have had no response. Avoid this company

7 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wonderful customer service 💖

I placed an order for a gift for my sister, but unfortunately, the tote bag that was supposed to be included in the gift box was out of stock and missing from the package. After reaching out to customer service, I received immediate and incredibly kind assistance. Not only did they resolve the issue promptly, but they went above and beyond by sending two tote bags—one for my sister and one for me - and added extra snacks! Yay! :)

This was such a wonderful experience. Their kindness and willingness to help exceeded my expectations. You could feel you were talking to real, caring people.

Thank you so much! You've earned a loyal customer, and I love this brand even more now. 💖

26 november 2024
Omdöme utan inbjudan
Logotyp för Kelly Loves

Svar från Kelly Loves

Hello Daniela, thank you so much for your review and kind words. We are so pleased the tote bags got to you and your friend and we look forward to welcoming you again soon.

Kelly Loves Team

Betygsatt 5 av 5 stjärnor

Excellent customer service

Lovely products, really pleased and excellent customer service. Prompt and genuinely helpful. Would recommend.

21 oktober 2024
Omdöme utan inbjudan
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Svar från Kelly Loves

Hi Jemma,

Thank you so much for your review! We're so glad that you enjoy our products, we look forward to welcoming you again soon.

Kelly Loves Team

Betygsatt 5 av 5 stjärnor

Despite my package getting lost in the…

Despite my package getting lost in the mail, Rachel replied so quickly and sent a replacement immediately. So helpful and I know my friend will love the package. Thank you so much !

8 oktober 2024
Omdöme utan inbjudan
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Svar från Kelly Loves

Thank you so much for your review! We hope your friend loves her gift and we look forward to welcoming you soon.

Kelly Loves Team

Betygsatt 5 av 5 stjärnor

Absolutely delicious Food thoroughly…

Absolutely delicious Food thoroughly impressed and it’s great to have everything bundled up. Two of the items had a short used by dates so I contacted the customer airline and they were super helpful and ended up sending me out replacements with much life. It was a present for my wife, so would’ve been disappointing to have it out of date when she opened it. Grateful for the great customer experience.

4 september 2024
Omdöme utan inbjudan
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Svar från Kelly Loves

Thank you so much for your review! We hope you and your wife enjoy your Sushi Kit!

Kelly Loves Team

Betygsatt 5 av 5 stjärnor

My favourite snack plus Great service

I purchased rice crackers snacks and they have been a favourite snack of mine. There was a slight delay in it being delivered but I do genuinely believe it wasn't kelly loves fault since they sent it out almost immediately after I ordered it just thay the post office didn't deliver it for about 2 weeks. But I got in contact with kelly loves customer service and not only did they sort it out and my box arrived withing the next 2 days they also sent me some extra packs for free to apologise for the delay which took me by surprise I expected them to perhaps just get in contact with the post office but it was very generous and absolutely made up for the wait, which again to be fair I don't even think was their fault. I'll definitely be purchasing from kelly loves again for all my snacking needs

10 juni 2024
Omdöme utan inbjudan
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Svar från Kelly Loves

Hi Josh,

Thank you very much for leaving your review. We hope you enjoyed your snacks!

Kelly Loves Team

Betygsatt 5 av 5 stjärnor

Good.

Got the stuff.
Like other reviews say, you do get the chance of recieving a product that has is almost about to expire, although I don't think will matter for my seaweed.
The products are made in Korea and the sushi rice is the best of all the brands I have tried, while also being the cheapest.

11 maj 2024
Omdöme utan inbjudan
Logotyp för Kelly Loves

Svar från Kelly Loves

Hi Uffe,

Thank you very much for your review! We're working hard to ensure all our products have a good period between expiry. We appreciate your feedback and hope you enjoyed your snacks :)

Kelly Loves Team

Betygsatt 5 av 5 stjärnor

Delicious Asian snacks!

Love Asian food but am always confused as to whether they are vegan or gluten-free. Luckily, Kelly Loves identifies this clearly on each item. Love the Asian snack packages which are super more-ish. Gonna buy more as gifts for my vegan friends…

27 april 2024
Omdöme utan inbjudan
Logotyp för Kelly Loves

Svar från Kelly Loves

Thank you for your review and we are really glad you love our products. We hope to see you again soon.

Kelly Loves Team

Betygsatt 5 av 5 stjärnor

Great choice

Great choice, tasty products, made for nice gifts

22 april 2024
Omdöme utan inbjudan
Logotyp för Kelly Loves

Svar från Kelly Loves

Thank you for your review! We hope to see you again.

Kelly Loves Team

Betygsatt 4 av 5 stjärnor

I bought some products on the…

I bought some products on the Kellyloves.com website.
They are super responsive and the products are excellent, the Kelly Loves brand is nice, there are really quality products, my life and i love it.
I recommend this site.

15 april 2024
Omdöme utan inbjudan
Logotyp för Kelly Loves

Svar från Kelly Loves

Thank you so much for your feedback and we are so glad you like our products!

Kelly Loves Team

Betygsatt 1 av 5 stjärnor

Always check expiry daye

Item purchased and delivered
It had a 6 week expiry date on all goods purchased. This is unacceptable.

Contact made with Kelly’s who asked for proof. Proof sent and no replies.

You can purchase this item from stores with a short expiry date for 1/2 what Kelly’s charge.

Shameful and Illegal

17 februari 2024
Omdöme utan inbjudan
Logotyp för Kelly Loves

Svar från Kelly Loves

Hi Carolyn,

Thank you for leaving us feedback. I'm sorry your experience with us has been less than ideal - if you want to contact us on contact@kellyloves.com we can look into your issue further.

Kelly Loves Team

Betygsatt 1 av 5 stjärnor

I ordered a sushi kit

I ordered a sushi kit, it looked lovely. However, it never arrived. I have tried to contact the company on multiple occasions but I never get a response. I have now cancelled weeks on and I just hope I will get my money back. Absolute cowboys.

10 februari 2024
Omdöme utan inbjudan
Logotyp för Kelly Loves

Svar från Kelly Loves

Hi Lorraine,

Thank you for leaving us feedback. I'm sorry to hear your Sushi kit had never arrived. If you want to contact us on contact@kellyloves.com we can look into your issue further.

Kelly Loves Team

Betygsatt 1 av 5 stjärnor

Awful Service

Over a week after buying a sushi making kit despite it saying it ships next working day, no information about shipping. I have emailed the company 3 times without a response, awful service would never buy from them again.

4 februari 2024
Omdöme utan inbjudan
Logotyp för Kelly Loves

Svar från Kelly Loves

Hi Alicia,

Thank you for leaving your review. All reviews are really valuable to us and we take feedback of our service very seriously. I can see that your order has been refunded now and I've passed your experience on to our teams for further review.

If you wish to speak to us further about your experience please do not hesitate to contact us at contact@kellyloves.com.

Many thanks,

Kelly Loves Team

Betygsatt 1 av 5 stjärnor

I ordered a Sushi making kit on the…

I ordered a Sushi making kit on the 11th of December as a Christmas present. Royal Mail tracker shows the parcel wasn't ever handed to them and despite 18 emails back and forth, Kellyloves decided I no longer wanted the Sushi making kit I ordered and processed a refund. Terrible customer service.

11 december 2023
Omdöme utan inbjudan

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