Keddy Omdömen 43

KEDDY - ORBIT - EUROPCAR FRAUDSTERS?
I search for an economic rental car 14 days from Bianiac, Toulouse. On the Internet I book a manual car at Keddy car rental 14 days, no extras, for a fixed total of 430.37€.
Returning the car a final invoice comes from Europcar. It is for 881€ including all extras - more than double the fixed amount.
Complaints are bounced between a chain of companies - KEDDY, ORBIT, EUROPCAR - and not attended to. Orbit and Europcar have both received details as below - no comments.

DETAILS - 411 TO 881€ INCREASE
I get an e-mail confirmation. Not from Keddy but from Orbit Car Hire. And they charge me 17,05€.
Arriving Bianiac, Toulouse. No Keddy nor Orbit rental to be seen. Asking at Europcar for Keddy I am informed it is there - at Europcar. I present the Rental Agreement Details on paper. The lady confirms an “economic car”, “manual”. Yes. Is it OK with a Peugeot? Yes. No other changes to my reservation are mentioned. The car given to me is an hybrid, not manual.
Returning it after 14 days, they remark there is a colour scratch on the rim of a wheel. Could be, I did not check the wheel rims at picking-up.
I get an invoice from Europcar France S.A.S. It has the items Basic Rental 411€, Coverage (Go Zen) 336€, Services Cross Border Fee 32€, Surcharges Environmental Contribution 15€, Other revenues Damage Admin Fee 87€, Total 881€. On top of the 17,05$ first paid.
No figure, or combination of figures, correspond to the fixed price of 430,37€.
COMPLAINT
My complaint is sent to the invoice sender, Europcar France S.A.S. Reference 20799055.
They return 14/8 with the message “I've checked your request and noted that you made your reservation via a Tour Operator.
They are your main partner for the the full rental process (before, during and after the rental). They will be happy to provide further information.

Thank you for your understanding. 

Best regards,
Erjo
Europcar Mobility Group Germany“ 

So - that “Tour Operator” - could it be Orbit Car Hire. I contact them forwarding the above message and write:
“EVIDENTLY - Europcar considers you, OrbitCarHire, as a Tour Operator which should handle the case. I kindly ask you to do so immediately.
I enclose Reservation details and Invoice (protested)
Yours sincerely. ENCLOSURE”

The answer from OrbitCarHire:
“thank you for your email and my apologies for the late reply!
I will get in touch with Europcar, as we will need a copy of the signed rental agreement and final invoice from your reservation as well as an explanation of why all the extras were included in the reservation. 
As soon as we have more information available regarding this case, I will get back to you with an update. In the meantime, I kindly ask for your patience and understanding.” 
Kind regards, Nik Bradac. Orbit Car Hire”
Now the Reservation Details and the Invoice had already been sent to Orbit Car Hire. The rental agreement was left in the returned car and of course available at the Europcar office in Bianiac, which I informed them. In the Reservation Details are no extras included - hence no need for an explanation on my part - possibly on the part of the Europcar lady at Bianiac.

I heard nothing further from Orbit och Europcar. Keddy was nowhere to be heard of, except on the Internet page.

THE CASE IS NOT UNIQUE - THE SETUP
appears to be one of three organisations using, blaming and hiding each other in order to cheat customers and avoid responsibilities. When the paper company KEDDY gets too stained with frauds, another facade can quickly be arranged.

I have seen that there are a number of fraudulent cases in various reviews regarding the experience from Europcar rentals in other places around the globe.
Common appears to be that the constellation around Europcar is a doubtful, if not pure criminal fraudulent one. THUS, AVOID RENTING CARS where Keddy, Europcar och Orbit Car Hire appear.

Krister Pettersson
hkpn@yahoo. +46 762797885

TRUFFATORI SERIALI E PROFESSIONISTI
Prima volta in vita mia che mi trovo a che fare con un noleggio auto all'estero ingannevole e truffaldino come KEDDY filiale di Tenerife
Ci hanno addebitato assicurazione aggiuntiva e addebito extra per l'età inferiore ai 30 anni, quando non è stato mai specificato prima nemmeno sulle condizioni di noleggio. Chiedo agli altri truffati se hanno trovato il sistema di farsi restituire i soldi illegalmente addebitati sulla carta di credito oppure meglio rivolgersi ad un avvocato? Non prenotate mai auto a noleggio con questi truffatori!!! Molto male anche RENTALCARS in quanto tramite loro ci hanno affidato a dei delinquenti e se ne sono fregati di aiutarci a riavere i soldi, ripeto, illegalmente estorti.

Noleggio un auto all'aeroporto di Londra Stansted. Praticamente il noleggio viene gestito da EUROPCAR. A precisa richiesta dichiaro di non volere un'assicurazione aggiuntiva. Ne ho già stipulata una con il broker. Mi viene consegnato un foglio e mi viene fatto firmare. Dopo la firma viene aggiunta a penna un'assicurazione aggiuntiva da 180 euro. Questa è una truffa bella e buona. Fate attenzione, siccome EUROPCAR è completamente sputtanata per le frodi che fa ai propri clienti, ora usano CADDY. Delinquenti.

Causa un ritardo dell' aereo su Lamezia Terme da Genova: invece di arrivare alle 11:30, come preventivato, sono giunto al noleggio alle 01:15 a.m. il giorno dopo, trovando l'ufficio chiuso. Questo nonostante avessero il numero del volo e fossero stati informati. Altri due noleggi hanno aspettato i loro clienti e non sono rimasti a piedi. Ho chiesto se avessero dei mezzi da noleggire ma li avevano terminati. Ho rischiato di rimanere in aeroporto e ho dovuto prendere un taxi in notturna con relativo esborso.
Il giorno dopo ho chiamato Keddy di Lamezia ,per avere spiegazioni ed eventualmente noleggiare un'altra auto, ma mi hanno detto che avendo prenotato con agenzia (Enjoy travel) dovevo provare, nuovamente, con questa. Per me , come si può immaginare, è stata una pessima esperienza. Anche con Enjoy travel con cui ho stipulato l'assicurazione, contattati mi comunicano che non mi rimborseranno l' anticipo versato...noltre pubblicando questa recensione sul loro sito feefo , l' hanno respinta adducendo che fosse fuori dalle loro mpolitiche. Gli piace vincere facile...si capisce perchè hanno tutte recensioni positive..viva la AI !

Returned car at Trieste Airport exactly 1 month ago. Still have not received the 800 euro deposit paid when car was collected.

My International driver license was in my baggage which was delayed. Counterperson was very compassionate and polite but would not allow me to take the car I had reserved because I did not have my international driver license. I cancelled my reservation believing I would pay a $21 fee. Instead was refunded less than half of the amount charged to my credit card. Rented from one of several other agencies that do not require an international driver license. Do not rent from this company. Most other companies will not require an international driver license.

Reserved and paid for a car at Naples airport in advance, but when I wanted to get the car they said there weren't any cars avalaible. Very rude employee, didn't even bother to find an alternative solution. Now I had to hire a car at a competitor for a much higher price.

This is an edited post of my review of Europcar.

Rented a car for pickup at Ancona airport, Italy, for £250 for 9 days. The company was Keddy. All went well until I dropped the car off - no damage - and got an additional invoice for nearly £300.

Thinking it was an error - and that maybe I had another £50 to pay (local taxes, currency etc.) I waited for the final bill. It was the full bill for 9 days' insurance.

I do not remember agreeing to this and, moreover, I was presented with this bill AFTER I dropped the car off. I might have had quite a conversation at the start of the car hire had they presented it to me then.

I see that other contributors on this site have had the same experience. I also note the Europcar corporate boilerplate in reply - please get in touch with our advisors to resolve the issue etc. etc. etc.

I have waited for my reply for Europcar before posting and they say that the charge holds. So don't believe the boilerplate - these people are rip-off artists.

Their agent in Italy is called Keddy. I suggest that anyone planning to hire a car abroad avoids Europcar and Keddy like the plague.

Our flight from London Gatwick to Brindisi was delayed by an hour and I was due to pick up my rental booking by 11pm.
The original flight was due to land at 10pm but the delay now said eta would be 10:37.
My anticipation that I would not get there in time for 11pm made me think to call them from London which I did.
First try the phone rang for a bit then the lady who answered and we explained that, we have a booking and our flight is delayed in London by half an hour. She then said that they close at 11 pm and that we must phone thier office number which she gave us and use option 5.
To my horror the phone rang continuously and nobody answered.
I had done this booking through trip.com so I then called them, straight away.They said they would contact Keddy and put me on hold... After 10 minutes they too said they had no answer and advised me to cancel as the booking states that if. I am not able to pick up the car then we lose the booking and the money paid.
So we did this, we cancelled.... The cancellation now had a charge of £80 and the remaing balance to be credited back to me between 7 to 30 days... Astonishing?
When we landed in Brindisi Airport the euro car/Keddy car rental was still open at 11:30pm??????The two receptionists were not listening to me when I was asking if they could help me with a car? And that I had only cancelled because of a no response from the call.... Nothing, just blank faces?
I am absolutely fuming with all this confusion and terrible customer service.
The person that answered the phone was completely incompetent because she said they close at 11pm.
I am now travelling by taxi to my destination, I have no car for the remaing days of our holidays and will have to lose another day of my holidays to re book another car.
It would be nice if you could offer me the car booking back... But I doubt this will happen.

BELFAST AIRPORT .... EUROPCAR / KEDDY CAR HIRE...... RIP OFF NEVER USE THIS COMPANY AGAIN. took an extra payment from my bank of £187 which worked out at an extra £27 a day for cross border travel in Ireland said i crossed over border . how is anyone supposed to notice when they cross over an invisible border .
24/06/2024-follow up-- contacted by there customer service department who offered to look into the extra charge for me, have now received a response and surprise surprise the extra charge still stands IF YOU DRIVE OVER THAT INVISIBLE BORDER IN IRELAND YOU WILL BE CHARGED AN EXTRA £187. AS I SAID RIP OFF AVOID EUROPCAR / KEDDY CAR HIRE. AND GO ELSE WERE - YOU HAVE BEEN WARNED

We arrived at Toulouse Airport 2 hours late and followed Keddy instructions to go to the Europcar office which along with all others was closed. There was on our instruction sheet telephone numbers to call but none would connect. The note left by Europcar gave telephone numbers that either did not connect or if you held on told you to go to the website.
Absolute ridiculous and a big worry at that time of night.
Only by chance a person passing asked if we were collecting a rental car and said try car park 2.
We rushed to car Park 2 and found a fully open Eurocar office. Why was there no instruction or simple sign on the closed office???
Once we were attended by Miranda and a pleasant discussion followed as she was convinced there was a sign and would look into it.
We were then turned around by her positive and helpful approach to our car hire and when credit cards would not work remained patia t and helpful
Even helped when the Appleplay would not change to English
So from being tired and cross she turned the issue into a positive experience and is to be complimented for her manner.
What was sad to hear was how many customers are rude arrogant and unpleasant when a difficulty arises. Problems do crop up in any transaction but beings a shifty customer will not help in the long run
Well done Miranda you are a credit to the business and I hope the senior management learn from you what true customer service does for the business.

Noi siamo stati abusati a Torino alla consegna della macchina.Il signore che doveva ritirare le nostre chiavi a cominciato a urlare come un matto perché cercavamo di parcheggiare dove non si poteva(Non lo sapevamo).Fuori di testa mi ha insultato è a spinto mio marito.Non ho voluto consegnare le chiavi a lui ma ho fatto ricorso al chiosco.Si è messo a urlare come un matto.Scommetto che adesso troverà una scusa per non darci la cauzione.
Da denuncia tipi così non dovrebbe lavorare con la gente.

Sono dei truffatori! Chiedono una cauzione che poi addebitano il giorno dopo aver riconsegnato l'auto. LADRI!!!!!!!!!!! Cercherò assolutamente di riavere indietro i miei soldi che si sono presi senza motivo anche mettendo in mezzo in avvocato!

Come Simone Zecca è successo anche a me . Aeroporto di Brindisi NON ho chiesto un auto di livello superiore ma solo quella prenotata e mi sono ritrovato un addebito per un livello SUPERIORE SENZA UNA PAROLA . Con addebito il giorno dopo la riconsegna!!
Inoltre mi è stato aggiunto un altro conducente SENZA UNA PAROLA,..CREDO CHE IL COMPORTAMENTO DELL ADDETTO MUTO SFIORI LA TRUFFA

A Brindisi mi hanno dato una macchina di categoria leggermente superiore, ad un costo maggiore rispetto a quanto concordato, senza dirmi nulla! Il costo compariva nel contratto come "Aumento cat. Auto", ma non l'ho letto in tutti i suoi dettagli poichè ho firmato da tablet. Non mi sono accorto di nulla poichè non c'e' stato nessun addebito sulla carta...fino al giorno successivo alla riconsegna della macchina! Leggete con attenzione le voci del contratto stampato prima di mettere in moto. Macchina non nuovissima, > 90000Km con più di 10 ammaccature, ma pulita e correttamente funzionante.

Per il tramite di keddy ho noleggiato ad inizio giugno c.c. una auto di europcar, per ciò che riguarda l'auto nulla da dire perché mi è stata data una vettura nuovissima. Lamento invece di aver ritirato una renault clio con serbatoio quasi vuoto, si è accesa la spia di riserva appena usciti dal luogo di ritiro presso gare du nord a Parigi. I distributori erano irraggiungibili per le deviazioni a causa di manifestazioni di sciopero. Soltanto usciti da Parigi abbiamo fatto rifornimento in autostrada. Abbiamo restituito l'auto con circa metà serbatoio ma all'ufficio di europcar non hanno fatto alcun rimborso di carburante pur avendolo richiesto. Invece altre compagnie hanno rimborsato il carburante in eccesso subito dopo la consegna dell'auto.

Per favore state alla larga se ci tenete al vostro fegato, sono dei ladri legalizzati.
Hanno rifiutato 5000 euro di cauzione pagando cash o con carta di debito perché vogliono a tutti i costi la carta di credito fisica in modo da addebitare quello che vogliono a distanza anche di mesi.

We rented a car from Keddy Brindisi airport Italy. Contract no. 89749259
We arrived a day late and got charged more (53 euros) for a shorter rental period. I was not informed the rental was more expensive but noticed it on the agreement I was given to sign. When questioned the operator shrugged his shoulders and said 'thats the price on the computer'. I asked him to explain but suddenly his english failed. My wife (italian) asked him to explain and was given very long sentances with no meaning or justification. The final offer from the operator was that he would email customer service for a reason. We asked when we would get a response and he replied 'there will be no response, they will only reply to me (the operator). It was getting late so we gave up. Then when we got to the car it was a very scruffy example. Damage absolutely everywhere including underneath. A lengthy wait for the assistant to record all the damage on the collection paperwork meant we was not over and hour and a half collecting the car. When we got going the car vibrated at motorway speed and as usual had no screenwash. Finally, of course we heard nothing from customer service or the counter staff at Brindisi as to the additional cost.
In summary, long service times, unhelpful staff, extra charges and a low quality vehicle.

Having had a previous bad experience with Europcar giving the police my details for a driving offence when I wasn't even in the country when the offence was commited, I have to declare this is the last rental from Keddy or Europcar.

Azienda partner di Europcar con prezzi decisamente convenienti. L'auto era in ottimo stato e quella indicata, il prezzo non aveva davvero paragoni. Abbiamo noleggiato un'auto a Cancun per 10 giorni con servizio impeccabile! Consegna rapidissima con veloci pratiche di noleggio, abbiamo atteso mezzora per la riconsegna ma ci può stare. Ottimo il servizio navetta per il terminal dell'aeroporto. Il personale molto gentile ci ha anche dato qualche buon consiglio il giorno di arrivo.

Noleggiata auto via internet (con motore di ricerca autonoleggi) con Keddy all'aeroporto di Brindisi. Premesso che il desk (che non riuscivamo a trovare ...) è lo stesso di Europe Car che espone un foglio A4 con anche il nome "Keddy" posto sullo stipite della porta, ci siamo ritrovati nel contratto, e poi trattenuti su carta di credito, 20 euro in più rispetto al preventivo di prenotazione (già pagato alla prenotazione) per "Roadside assistance". Purtroppo ci siamo accorti della "voce" aggiuntiva solo a fronte dell'addebito sulla carta. Abbiamo trovato tale comportamento MOLTO SCORRETTO. Inutile scegliere una compagnia che fa risparmiare, se poi vengono addebitati costi inattesi. MOLTO MALE. L'auto era in ordine.