Kearys Motor Group  Omdömen 

Sent in my car , waiting 4 weeks for 2 sensers not good enough Iv had to fork out 1800 euros for a rental to keep my job ,and now being fobed off , saying now have to wait 2 weeks more , not happy, this should have been done 3 weeks ago, they need to do better!!!

Bought a new dacia duster back in 2018, from kearys belgard. We've had it serviced there since to maintain the service history with dealership.
We have spent thousands on it for problems that we have never encountered with any of our other cars, been driving for 30+ years.
We have received the car back with the steering rack loose so the wheels wouldn't turn when we started it up when collecting.
We had a breakdown they said they couldn't look at it for THREE months.
We spent nearly 2k on a recent full service with timing belt replacement (we were suckered into that cos our mileage is very low, way below avg 12k annually).
We got a red warning light again, approx 4 months later, one which means turn off the engine immediately and get it looked at.
Were told there were 25 cars in the breakdown queue and it wouldn't be looked at for 2 weeks. At the two week mark, we started ringing for an update, to be told we'd get a call back. ELEVEN calls made and finally a week later, we were told it would be looked at in another FOUR days.
Got the call that it was ready for pickup, when I started the car, the screen was asking for an authentication code and the orange warning light showing loss of traction was on...I had yet to move the car.
I went back in, they took it across to the workshop, bear in mind that one of the workshop guys drove it across the road for pickup ignoring both the warning light and code request.
I waited for approximately two hours and was then told that the reprogramming which was necessary after replacing a cylinder injector had 'dropped' and it needed to be reprogrammed again!!? What's to say that won't 'drop' again? It sounded like a BS excuse anyway considering how long I was waiting. The bill was over 1,200.
The cherry on the cake was that everything from the glove compartment was sitting on the floor of the passenger footwell along with packaging from something.
I was told that as there were COVID masks in the glove compartment, for health and safety they couldn't put them back!!???
They wear gloves ffs and they could touch them to pull them out. The masks were unused by the way but that's beside the point, the car manual was lying there too...too heavy maybe for health and safety perhaps?

They have also LOST our keys before after it was left in.

No accountability or responsibility and bullshit excuses.

To be fair to the girl I was talking to from the service department, she was making calls to the workshop and doing her best. I overheard one male staff member telling her in no uncertain terms that "he couldn't do anything about it, what do you want me to tell you?" I don't know what the "it" was at the time but it gave me the distinct impression she was fighting a losing battle trying to get straight answers and following up in order to give customers information.

AVOID AVOID AVOID

As I was waiting for hours in the customer waiting area, I got talking to a man who was trying to pick up a new car he had paid for before Christmas. The color car came in that he wanted, he was told to come and collect it....got there to find another salesman had SOLD it to someone else and they couldn't get the same color so would he take one that was the same color with a black roof, he said he would and they told him it was an extra 900 for the two tone version. He gave out and they just offered to return his deposit. He eventually agreed... only to have that one sold to someone else as well! He was picking up a totally different color that day cos he was in bad health and couldn't cope with any more hassle. That's how they treat someone buying a new car!!???

Just have to say a great place to buy a car. Mark from the sales team in the Cork store absolutely top class, will go the extra mile to meet your requirements, very patient and trust me ud need them with me, I get over anxious so thanks Mark for your great service.
Warren also, and shur have to mention Richard Murphy in the Dublin store, excellent communication skills very amusing fella, easy going, they all are, down to earth guys. Thanks for everything.

A very helpful salesman karl he spent a lot of time showing me the BYD Seal of which I purchased of which I happy with

Bought a brand new car in Midleton three years ago and we’ve had nothing but trouble. It’s been recalled several times, anytime you need something you can’t get anybody, they say they’ll ring you back but they never do and you have to call and call. Worst service ever. Our first time and last time buying there

Excellent customer service from start to finish, Dee and the team couldn't be more helpful, they explained everything in great detail but let me make the decision always. Bike is top class, undoubtedly be buying off them in the future

Staff so helpful from the moment walked into the showroom. Went in just to have a look at the new model and walked out with new one ordered 😁Kept me well informed on progress of new car arrival date. Excellent knowledge of car after after care.

Thank you Adam for your assistance to help Anne and Myself to buy our New Dacia Duster.
Perfect Gentleman
Pat Burke

ABSOLUTELY CRAZY COMPANY AND STAFF !!!!THEY TOTALLY DOESN'T KNOW WHAT THEY HAVE FOR SALE, STAFF ARE VERY RUDE AND ANSWERING ON MAILS AFTER COUPLE DAYS ???!!!
FRIDAY INFORMED ME OVER THE PHONE THAT CAR IS AVAILABLE, VERY WELCOME TO COME FOR VIEWING. SATURDAY, I DRIVING 260km ONE WAY AND OTHER GUY TOLD ME THAT THIS CAR....... IS SOLD !!!!!!! NOT RIGHT NOW, ONLY FEW DAYS BEFORE !!!! OTHER THING IS. THIS SAME CAR IS STILL ADVERTISED FOR 18 DAYS ON DONE DEAL !!!!!! TOTALLY IDIOTS !!!!!

I bought a 2024 Dacia Stepway and I have to say they are just brilliant. I dealt with Paula who kept me informed and updated and helped me with everything, I really can't praise her enough. 👏 I also have to thank Brendan for his help with paperwork and keeping in contact with me and also to John who delivered my car, you are a sound man John. Thank you to each one of you ☺️

Bought BYD Seal U off Cian down in BYD Belgard . I have to say my experience from start to finished was fantastic. As I need my car adapted for my mam it wasn't a straight forward process . But Cian in BYD helped me everyway he could even got a company that adapted BYD cars as they a fairly new car some places didn't want to do it . Can't thank Cian and all the other staff in BYD Belgard enough delighted with the car . Will definitely be back once you purchase a BYD you won't look back absolutely fantastic car thanks again BYD Belgard
Amy
Domhnall

What should have been a joyful experience turned into a nightmare. I was promised my BYD car would be ready on 20/08, then 03/09, then 04/09. My family came to collect it — but the finance process hadn’t even started.

Following the dealer’s advice, I transferred my insurance, leaving me without cover for the whole weekend. Later, documents came hours late despite early approval, and now two months after delivery, no payment has been taken from my account.

I’ve called, emailed, and visited — nothing solved. BYD should not allow such unprofessional retailers to represent their brand. Until this is fixed, run from these dealers.

My van failed its CVRT. Four bulbs out and oil needed. I booked in with Belgard because it’s where I bought my van. My retest is today and the only time they could give me was yesterday. I was charged €511. They insisted on a full diagnostic €170 and some other super expensive thing with the oil and when i hesitated over the price they said the van was on the ramp and would be taken off it if I didn’t agree. The only reason I brought it there about the bulb is because it was a suspected electrical reason a light on my back reg wasn’t working. They knew my CVRT retest was today. I went in with my CVRT fails too. There is no itemised breakdown of costs on my invoice. I’m just In disbelief that it cost me €511. Never again.

Had a fantastic experience with a girl called ellen when I was looking at a new car this girl knew a lot and was very informative lovely young girl

Called into Keary's Belgard to have a look at replacing my Kadjar. The idea was to just update the car, but after Ellen showed me availability I decided to go for a new car. Her knowledge of all the cars was amazing and I was soon bitten with the All new Dacia Duster 111 Extreme. The Dacia was not on my shopping list to start with but after Ellen went through the spec with me I was sold on it. All through the process Ellen kept me up to date by phone and mail, which I found extremely helpful, so much so that I shared my experience with a colleague who is now in the process of buying from Ellen. I would have no hesitation recommending Ellen and Keary's Belgard for your next car.

I purchased a Dacia Spring extreme Friday 22 August.the boot door wasn’t opening properly but I was told it would be ok as it was new .it’s still not working.i contacted the sales person on 3occassions since.I was
told I would get a call from the service team but I’m still waiting .I am a picture framer and am loading and unloading glass through the back seat every day this is an accident waiting to happen.expected so much more from kearys .i regret buying the car in Middleton.Liam Browne

Just purchased a BYD Atto 3 recently at Kearys BYD Belgard. Got a great deal from Cian Dowling who was a mine of information but also a great listener. Very nice mannerly chap. Kearys is in a great location only 1 minutes walk from Luas Belgard. I've been driving this Atto 3 for nearly a month and I must say comfort and technology are par excellence. When I get my meter sealed I hope to have many happy trips in my taxi. Thanks to Cian and Adam in service and all the team at Kearys for a very pleasant experience. Highly recommended!

I am not one to post negative reviews, as I understand that sometimes things can go wrong. However, after this second deeply frustrating experience with Kearys in Cork City, I feel compelled to warn other customers. My husband took a day off work to bring our car in for a scheduled 90,000 km service with a 9:00 AM appointment, but the entire day was a masterclass in inefficiency and poor communication.

Despite the 9:00 AM booking, our car was left untouched for three hours. When we enquired at noon why no work had begun, we were simply told they would "take care of it" and that the car would be ready by 2:00 PM. What is truly concerning is the suggestion that a major service, booked for 9:00 AM, could be started at noon and properly completed in just two hours. I have never had a major car service take such a short amount of time. To make matters worse, they also informed us that the tracking service, which was meant to be included, could no longer be fitted in.

The disrespect for our time didn't end there. The 2:00 PM deadline came and went. It is now past 2:30 PM, and the car is still not ready.

What makes this situation even more unacceptable is that Kearys does not offer a courtesy car service. This leaves customers completely stranded and at the mercy of their unpredictable timelines.

Booking an appointment should mean your slot is reserved, but at Kearys Cork City, it seems to mean nothing. This isn't the first time we've experienced this issue, and it will be the last. I now feel genuinely unsafe driving my car, questioning what could have been missed in such a rushed job. Going forward, we will be booking our warranty services with Kearys in Charleville instead. I would strongly advise anyone to avoid the Cork City service department.

I bought a 3.5yrs old electric Renault Zoe from David Barrett, Kinsale Road Roundabout recently. The car itself is pristine and dealing with David made the purchase very smooth and stress free. I hadn't been in the car-buying market for 9 years so I was flummoxed with the array of cars available. David was very patient with my long list of questions and my indecisiveness, and he wass very informative. I can’t recommend Keary's highly enough, it’s a very professional outfit!

I spotted a Dacia Sandero on their website, I dealt with Danielle from start to finish to purchase the car. There was one small issue which she sorred immediately. Couldn't ask for a better service from Danielle