I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered two pairs of jeans, retuned them as fit was not as described - used their online returns label on 12th November, got an email showing items received back on 17th November . STILL not been ref... Se mer
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Most terrible company. Had one previous order everything fine kept the items and was happy. Second time absolutely diabolical sent me one item the other two are still missing. They obviously don’t car... Se mer
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Ok, so first of all I ordered outfit which should have fitted up to size 20. The outfit arrived really good quality but would have fitted a size 12! Returns process was simple so don't understand nega... Se mer
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Företagsinformation
Skrivet av företaget
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Kontaktuppgifter
Manchester, Storbritannien
- sales@katchme.com
- katchme.com
3,1
Medel
571 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Was panicking due to the reviews and…
Was panicking due to the reviews and seeing that delivery could take between 3-14 days as I needed an outfit for my holiday. However, my item arrived just in time and had no problems (5 days). Item fits well.
The 4 stars out of 5 is for the refund policy that everyone seems to have a problem with, maybe Katch Me need to sort out their refund policy and customer service if they want to carry on selling clothing.
19 september 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear Amelia,
Thank you so much for your positive review and feeling good with our delivery service. We are committed to providing quality products to our customers.
As for your suggestions, we always try to make the refund process more clearly. If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Katchme Team
Avoid at all costs
Ordered £100 worth of items for an upcoming festival and unfortunately none of the items fit me. I requested a return via the sales email which is an extremely strange process considering it is not monitored regularly. I was given the same responses as the reviews below offering me 15%,30% and 50% to keep an order that was no use to me??? I finally returned the items and after waiting 20 days I FINALLY got a refund. Please avoid this company at all costs. The only reason I managed to get a refund is because I paid through Klarna who have a buyers protection. Klarna got involved and raised a case with them to get my money back. Absolute scam of a company
4 augusti 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
Already written a review for this…
Already written a review for this company regarding trouble with refund. Weeks later and still no sign of refund. Avoid this company they’ll be shut down hopefully in no time. Have had to contact my bank to claim my money back.
“Terrible company, cannot believe the experience I’ve had with this company. You have to email them over a request for a refund which is already ridiculous that they don’t have an online portal. I tried to contact them on multiple different platforms including Facebook, Instagram and email. After requesting a refund on my items they respond by email offering 15% off instead of refund, I replied saying ‘no I want a refund’ they reply then offering 30% which I also decline to then be offered 50% off or a Katch Me voucher due to the returns process in their words being ‘too complicated’. Avoid this company at all costs I am still trying to get my money back on my order and fear I’m going to have to take it onto trading standards if I don’t get anywhere.”
14 september 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process finished soon for you. We appreciate your patience and understanding.
Best reagrds,
The Katchme Team
Won’t give me my refund !!
Won’t give me my refund !!! Do not shop here awful customer service
13 september 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process finished soon for you. We appreciate your patience and understanding.
Best reagrds,
The Katchme Team
AWFUL COMPANY!
AWFUL COMPANY!! Do not shop from here, I brought two dresses in different sizes and shipping ended up taking three weeks so I didn’t need them anymore, I tried returning the items to get a refund following all the correct steps on their website, they came back to me three times asking if I want to keep the items with a discount, I said no and after numerous attempts to email them after a long period of waiting time they finally got back to me with their returns address, this was sent back as per the return instructions. After tracking the item I could see it had arrived back at their warehouse, once again after numerous emails to them they send an email back to me saying that they need a postage receipt before issuing a refund. All proof of postage was forwarded onto them, even though I used the postage label they provided and can clearly see on the Royal Mail tracking it had been received by them. I have not been issued a refund and have now lost £60. This company is a huge SCAM!!!!
13 september 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
Awful Company
Awful customer service. I have been trying to contact your customer service to return my money from an order from July. After finally getting a return label after the initial pestering of offering money off the item to stop me returning- I have had no avail of receiving a refund despite having proof of postage. I have emailed various times for your company to start my refund however no one seems to want to reply.
Awful company
12 september 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
Refund process is awful!!!!
Refund process is awful!!!!
I made a purchase for 1 dress in July, unfortunately it didn’t fit me it was too big. I emailed about a return and stated it was too big for me. They kept offering me a discount but it did not fit me. I continued with the return and it’s now September the 12th and I’ve only just received an email about a refund, but I’m yet to receive the money. We will see what happens! Awful company customer service is not their priority and they do nothing about it. DONT ORDER OFF HERE
25 juli 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
THIS COMPANY IS FAKE DO NOT BUY
I’ve seen advertisements for this company for a while now and I couldn’t help but notice the clothes were identical to outcast clothing, when I went into the website I found they actually use outcast clothings images but heavily edited to look like their own - you will not get the same items shown in the image as it is not there’s you will get a cheap, ill fitting version because it is just another “business” trying to make money from cheap china clothes - do not buy from these EVER!!!
11 september 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear customer,
I'm very sorry to hear about your comment. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
As for the quality and prices of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We believe that once you receive your order, you'll be pleased with the products. However, if you're unsatisfied in any way, we do offer a return policy which you can find on our website.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Best regards,
The KatchMe Team
Shocking - avoid if you can.
Returns Process is AWFUL.
Took three weeks for my order to arrive in the first place. Then when I tried to return a couple of items, I had to go back and forwards with customer service for about a week offering me various discounts to try and get me to keep the damaged items.
When I eventually was given a returns label I sent the parcel back straight away and it has been about two weeks now with no refund. Have emailed customer services three times for an update and heard nothing - don't imagine I'll be getting my money back any time soon, if at all.
11 september 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our shipping and refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
As for the quality and prices of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We believe that once you receive your order, you'll be pleased with the products. However, if you're unsatisfied in any way, we do offer a return policy which you can find on our website.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Best regards,
The KatchMe Team
Took 5 days just to post it
Took 5 days just to post it, delivery said 3-5 working days when paying
4 september 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear Customer,
I genuinely apologize for the inconvenience you've faced with the delay in shipment. Our goal is to offer timely deliveries, and I regret that we fell short in this instance.
Your feedback is valuable to us as it helps identify areas we need to improve upon. I assure you that we will look into this to ensure quicker processing times in the future.
For any further assistance or concerns, please reach out to us directly at sales@katchme.com and reference this interaction so we can expedite your request.
Thank you for your patience and understanding.
Warm regards,
Katrina
Customer Service Team, Katch Me
Absolutely shocking
Absolutely shocking, terrible quality clothing and when you want to return it, they try to stop you by asking you to keep it if they give you 15% back. I had to keep going back and forward until they finally sent me a return label (you can’t return unless they send one) I’ve been waiting over 3 weeks now and still nothing. Awful customer service run by a bunch of people that obviously just want to keep your ££
16 augusti 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear Customer,
I'm truly sorry to hear about the experience you've had with our company. Your satisfaction is our top priority, and we deeply regret that we did not meet your expectations in this instance.
Regarding the quality of our products, we strive to deliver high-quality items, and I sincerely apologize if you felt otherwise. We take all feedback seriously and will address this concern with our team.
On the return process, our intention was never to discourage or delay any returns. We do offer various solutions in hopes of resolving any issues, but I understand how this can be frustrating. Please send us an email at sales@katchme.com with the subject "Urgent Return Assistance - Mentioned in Trustpilot Review", and I will ensure your return is processed promptly.
Thank you for bringing these concerns to our attention. We are constantly looking to improve our services, and your feedback will be instrumental in that process.
Warm regards,
Katrina
Customer Service Team, Katch Me
DONT BOTHER
For starters it says fast shipping and it took over 3 weeks to arrive. When I received my items they looked and felt cheap so I wanted to return this process took ages to get through to them. Once I returned the parcel I have had no response or refund and I am so disappointed I sent it back on the 28th July and it’s now the 6th September. I’ve tried to contact them and I’ve had no reply. £40 down the drain
6 september 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear Customer,
I sincerely apologize for the experience you've had with us. We aim to provide our customers with timely shipping and prompt responses, and I'm genuinely sorry to hear that this wasn't the case for you.
Regarding the delay in shipping, I deeply regret the inconvenience. We strive to ensure our customers receive their items in a timely manner, and I'm sorry we fell short of our standard.
For the return, we understand how crucial it is to process refunds promptly. Please send us an email directly at sales@katchme.com with the subject "Urgent Refund Assistance - Mentioned in Trustpilot Review", and I will personally look into this matter and ensure that it gets resolved as soon as possible.
Again, I truly apologize for any inconvenience and stress this may have caused you. We appreciate your feedback and will use it to improve our services in the future.
Warm regards,
Katrina
Customer Service Team, Katch Me
Can't return item…
I have tried contacting customer services via many different avenues. Their email social media. They don't have a phone contact (of course )
I want to send back an item but can't until they send me a returns code.
So update now. Between 15-30 to now 50% refund on the item I now have got a Km return label which I have to print out and a further £2:50 will be deducted from me.
Shocking customer services.
4 september 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear Customer,
I am truly sorry for the inconvenience you've experienced while attempting to contact us regarding your return. Our goal is to provide a smooth and efficient service to all our customers, and it seems we have missed the mark in this instance.
In the event you have not received our emails, I kindly ask you to check your junk/spam mailbox, as sometimes our emails might be directed there.
Please send us another email with the subject "Urgent Return Assistance" to sales@katchme.com. I will personally ensure that your query is attended to promptly and provide you with the necessary returns code.
Again, I sincerely apologize for the inconvenience and appreciate your understanding and patience.
Warm regards,
Katrina
Customer Service Team, Katch Me
A joke of a company. Needs investigating.
Exactly as others have said. The delivery and return process is abysmal. Needed to return an item that didn’t fit. States on their website returns are easy and to contact them. I immediately contacted them within a day of my order arriving (which takes a while in itself I may add) to request return instructions seen as these aren’t available on the website.
Over a week later and im still yet to get a response providing me with return instructions or an address to send to.
I have instead received two emails that ignore my request and offer me to keep the items, firstly for a 10% discount then a 30% discount. If the item doesn’t fit, no amount of money off warrants keeping it.
The parcel is still with me whilst I wait return instructions and at this point I’m not convinced I’ll receive any at all. Or by the time they’ve finished p**$**g around, they’ll use the excuse of a 30 day return window.
For the quality of the clothes and the quality of service this place is a colossal rip off and needs investigating. It seems like it’s run by some very unprofessional people.
24 augusti 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear Customer,
I am genuinely sorry for the inconvenience you've faced while trying to process a return. We understand how frustrating it can be to not get a straightforward answer, especially when you are within your rights to return an item that doesn't fit or meet your expectations.
The delay in providing return instructions and our offer of discounts as an alternative to a full return was misguided and not in line with our customer-first policy. We assure you that our aim is to provide the best service and support to our customers, and we acknowledge that in this situation, we have faltered.
To rectify this, please get in touch directly at sales@katchme.com with "Urgent Return Assistance" in the subject line. I will personally handle your request and ensure that the return process is smooth. We will also ensure that any delay on our part won't affect your eligibility for a refund within the stipulated 30-day window.
We take all feedback seriously and continuously strive to improve our services. Once again, we sincerely apologize for the distress caused and appreciate your patience.
Warm regards,
Katrina
Customer Service Team, Katch Me
Order took so long to come that it…
Order took so long to come that it missed the occasion it was brought for, when’s items arrived they did not fit properly either. Contacted the sales team a few times now and only had one reply asking which items I would like to Return after I’d already stated in my first email and the order number/ reference! Heard no reply and it’s coming to the end of the return time and had no help or answers how to complete the return whatsoever :(
1 september 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear Customer,
I sincerely apologize for the inconvenience you've experienced with our delivery and return processes. We recognize the importance of timely deliveries, especially for special occasions, and deeply regret the disappointment caused.
Regarding the oversight in our email communications, please know that it was unintentional, and we genuinely apologize for the confusion. We strive to provide the best possible service, and clearly, in this instance, we fell short.
To address your immediate concerns, please contact me directly at sales@katchme.com and I'll ensure that your return process is expedited. We truly understand your frustration given the nearing return window and will do our utmost to rectify the situation promptly.
Your feedback helps us identify areas of improvement, and we appreciate your understanding and patience.
Warm regards,
Katrina
Customer Service Team, Katch Me
AVOID AT ALL COST
Ordered from here and the outfit was too small. The website clearly states the refund process is simple and hassle free and you’ll receive your refund within 10 days. However when emailing them I got a response asking if I would like 15% off instead and when I said no as the item is to small they then sent this email
“Sorry that you are not satisfied with the item(s). Would you like to keep it if we offer you 30% refund of the item value? As it is complicated to return the item, because we need to confirm the warehouse has received the return parcel first, then we can arrange a refund. As there are so many parcels in our warehouse, it may take a long time to deal with the parcel one by one. So you need to wait a long time to receive the refund.”
Honestly avoid at all cost. I will be taking this matter further. A very very very badly run business.
4 september 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear Customer,
Firstly, I sincerely apologize for the inconvenience you've faced regarding your recent order with us. At Katch Me, we aim to provide the best service possible, and it’s evident we missed the mark with your experience.
The process you've highlighted isn't in line with our brand’s standards and intentions. I understand how frustrating it can be when expectations aren't met, especially coupled with a seemingly complicated return process. Your feedback sheds light on an area we urgently need to address.
While we do handle a high volume of return parcels, this should not be an excuse to delay or complicate the process for our valued customers. I'm genuinely sorry for the back-and-forth communication and any confusion this has caused.
Please allow us to make this right. Reach out directly to me at sales@katchme.com, and I will ensure your refund process is expedited and any concerns are addressed promptly.
Your feedback is crucial to us, helping us improve and serve our customers better in the future. Thank you for your patience and understanding.
Warm regards,
Katrina
Customer Service Team, Katch Me
Don’t refund you and just ignore your emails!
I brought two items and received on Tuesday. They don’t look right and wanted to return them. Searched how to return and it’s by emailing them. I emailed them and take agess to get back to you and then offered me a 15% refund to keep it? I don’t get it as I’ve fully put in the email that they don’t look right and do not wish to keep them and asked again for a return label and the details to return. I got another email 2 days later saying the same thing about 15% refund. What is actually going on?? It’s been 4 days now and still no one has emailed me the return form or the label so I can get my refund that I’m entitled to!! What kind of company doesn’t include details how to return an item for a refund that customers are entitled to? I’ve emailed again , I’ve direct messages on Facebook and Instagram about getting this return label and still zilch response. My items cost together £50 so it’s not like it’s little money. This company needs shutting down or addressing as their returns strategy is appalling. No communication atall and no one listens to your first email instead offering discounts when you’ve already explained you don’t want the item. Will defintley be telling my friends and family to avoid at all cost! No point telling me to email you guys again as you never ever respond . Feel like they just want to drag it out so when it gets to 30 days they won’t give you your money back!! Will have to be going to the which magazine and close friends who work for the media to expose this company . Do not buy from here if you want to be robbed and ignored .
29 augusti 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear Customer,
We deeply apologize for the inconvenience you've experienced. We truly value our customers and want to rectify any issues they face.
Please directly reach out to us at sales@katchme.com with your order details and concerns. We'll ensure prompt attention to your request and will make every effort to address your concerns efficiently.
Again, we regret any distress caused and hope to resolve this for you swiftly.
Warm regards,
Customer Service Team at Katch Me
Scam refund process and communication is non existent
First of all the item I received was horrific quality. Got a size medium and you’d be lucky if it would fit an XS. I have emailed multiple times for a refund and I’ve not had one single response. Do not order from here unless you want to get robbed blind
31 augusti 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear Customer,
We sincerely apologize for the difficulties you have faced with your order and the inconvenience this has caused. Quality and customer satisfaction are top priorities for us, and we regret that we did not meet your expectations.
Regarding the communication issue, if you've sent multiple emails without a response, please check your junk/spam folder, as sometimes our replies may be directed there.
We understand how crucial an efficient refund process is, and we're sorry to hear about your negative experience. Please contact us directly at sales@katchme.com, providing your order number and details. We'll ensure that your concerns are addressed promptly.
Your feedback is invaluable, and we'll take the necessary steps to prevent such issues in the future.
Warm regards,
Customer Service Team
Do not order from here
Do not order from here. I emailed to ask for a return label as my items didn’t fit. They offered me a 15% refund if i kept my order i declined as there would be no point keeping them as they don’t fit. They then offered me a 30% refund and to keep my order as they said ‘the return process is complicated’ I have still not been sent a return label and after reading other reviews i am worried i won’t get my money back at all. Why sell clothes with a 30 day return policy if you are not going to allow customers to return items.
28 augusti 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear Customer,
We sincerely apologize for the inconvenience you've experienced. Our intention is always to provide our customers with the best possible shopping experience. It seems we have not met those standards in your case, and for that, we are genuinely sorry.
We understand the importance of a smooth returns process, especially when items don't fit as expected. We would like to rectify this situation for you. Please contact us directly at sales@katchme.com, providing your order number and details. We will ensure that you receive the necessary return label and are assisted through the process.
We value your business and feedback, and we hope we can resolve this situation to your satisfaction.
Kind regards,
Customer Service Team
I had forgotten to update my address…
I had forgotten to update my address and in panic mode thought what on earth am I going to do?! I used messenger service to try and correct this not holding much high hopes as a lot of companies take 2-3 working days. However, Sammy from the Katch Me team was so quick and helpful to amend this for me in a speedy fashion! I am so impressed with the level of customer service shown.
10 augusti 2023
Omdöme utan inbjudan
Svar från Katch Me
Dear Customer,
Thank you for sharing your experience with us. Mistakes can happen, and we always strive to provide a solution as efficiently as possible. We're thrilled to hear that Sammy was able to assist you promptly and rectify the address issue!
Our team values the trust you have in us, and we aim to provide the best service we can. Should you need any further assistance or have any other concerns in the future, please don't hesitate to reach out.
Thank you for shopping with Katch Me, and we look forward to serving you again soon!
Warm Regards,
KatchMe Customer Service Team
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