KastKing Omdömen 

Captain Brian and Winnie are outstanding customer care individuals, they do an outstanding job handling all issues. Thank you

What a nightmare trying to get someone in customer service to pick up the phone or call you back. My calls were around managing a return as well as asking for technical advice on reel selection. Customer service is horrible. I told them one has more luck getting people to answer or return call from a Chinese sweatshop. I never evaluated the reels purchased. I simply sent them all back. Going to Lews brand.

Purchased a baitcasting reel and they sent me a Chinese knockoff game controller. SCAM WEBSITE.

I bought have several kastking products and always been pleased I bought a catfish rod and the tip eye insert came out. I read the warranty info and it says they charge 20$ handling fee and shipping. That would be more than half the rod price. So. I sent them a email about my troubles and they sent me a refund with no problem. Very happy with customer service. I had previously written a bad review I should have waited because it only took a few days for them to take care of it.

Placed order on 8/14/24 with expedited (1-3 day) shipping.
Today is 8/26/24 and I still have not received the order! I called KastKing on 8/22/24 and spoke with Paul. He said he could not cancel my order but would send a message to "them" requesting a cancellation and refund. He followed up with an email stating same. Here it is 8/26/24 and I still have not received the order or any further communication fro KastKing. I recommend other do not do business with KastKing if they cannot refund an unreceived order.

Placed an order on May 2nd. They notified me May 7th (5 days later) that all my items were out of stock. This is 2024 your website should be able to keep track of inventory. Not sure why it took so long for them to contact me. The sale is over now.

Shipped my order to the wrong address. They can't even explain why?? Horrible experience won't buy again.

LIARS, CHEATERS & SCAM ARTISTS - STAY AWAY!!!
I ordered a fishing rod from them, shipping was taking too long time and I CANCELLED the order BEFORE IT WAS SHIPPED! I advised them not to ship, but they ignored me. I refused delivery and shipment was sent back, I HAVE A PROOF (tracking number) IT WAS RETURNED to them ! They never gave be a refund! These A$$HOLES are THIEVES!!!

Awesome customer service I called today to ask about musky rods and live bait runner reels and I talked to a captain I think captain broadband or something but he runs sea charters and he gave me so much information about good things about which rod which reel to use and which line is good and bad to use. He was very honest about their own products. Highly recommend this company they actually care.

Ethan H

Customer Service is awesome! Responded fast and fixed my issue. Had a rod arrive broken in half during shipment and they sent me a new one within 2 days. That is great customer service! I kept the broken one for spare parts in case I snap a tip or something....

called customer service had to have parts right away
no problem talked to BRIAN then PAUL got great info great service got my parts thanks guys
PETE S.

Bought three of their long sleeve fishing shirts. Love the colors, the price is great, and best of all they come in a fishing tackle bag, which i am now using for some of my soft plastices.

I have a large amount of Kastking products, always had good customer service when there were any issues which are far and few between, not saying that you can't have issues, but with any companies product sometimes issues do happen. Also with the amount of gear I have, never had any issues with anything.

I have brought several rods and reels from Kastking over 6+ years may have had 2 issues that i can recall but the customer service was very helpful and solved my issues. Kastking #1 in my book!

Years ago I started using Kastking mono when the original name was Eposeidon Outdoor Adventure the affordable Innovation was what made me interested in Kastking. I have never had a bad experience with them I back this company 100%.

Never had a bad customer service experience with KastKing. I bought 2 Compass travel rods and both broke during my first trip using them. Turns out there was a manufacturer defect in the batch that was received (this was during COVID where problems like this were a lot more common). I reported it to KastKing and had 2 new rods only a few days later and didn't even have to ship back my broken ones. The new rods have been perfect ever since and I use them a lot. Top notch customer service! Sometimes their customer service emails end up in the spam folder because of Gmail's filters so I always check there first. Responses always come in 24-48 hours

Always had great experiences with KastKing products and customer service. Never had a reel or tool break. Broken a couple rods by my own mistakes but KastKing (specifically Winnie in customer service) has always responded within 24 hours and replaced my rods, no questions asked, and I had a new rod in 3 days.

When a Spirale rod I ordered came in the mail broken in half, they sent out a new rod right away and again I had it in 3 days.

A few weeks ago I ordered some new TriPolymer line off the website. Apparently I caught it the second it went up for sale because the price was $0. I ordered 4 spools but only received 1. I talked to customer service and they said that the website price was a mistake but they went ahead and sent 1 to me for free instead of cancelling the whole order. I thought that my whole order was going to be cancelled the second I placed it and don't care that they didn't fulfill the whole order but it was nice of them to at least send 1 spool honoring their mistake. That's good customer service in my book!

KastKing's customer service and quality has earned a customer for life!

I got into Kayak fishing 3 years ago after buying a used kayak from a friend. Seeing how it was right at the beginning of the pandemic and money was tight and jobs were scarce cost was an issue.
After getting used to fishing on my $30 Walmart spinning reel / rod combo, I wanted to get into baitcasting.
Knowing noting about baitcasters or even fishing gear in general. I went on Amazon and got complete sticker shock when I discovered the average cost of a baitcaster.
After doing some price shopping I came across the kastking valiant eagle baitcaster for $40.
I figured that's a price I could afford to "Loose" (Compared to $65 or more for other brands) if the quality was horrible.. It wasn't and I l loved it even though not knowing any better I was using a baitcaster on a spinning rod..
My wife being jealous of how far I could cast compared to her spinning reel, I got her the same modle baitcaster.
Now the two of us were fishing with baitcasters on spinning rods... Long story short. Three years and some research later, Between the two of us, we have 7 kastking baitcasters ( on the correct rods ) 5 Kast king rods, 1 kasking spinning reel, tackle bags, gloves,hat and even 5 pairs of kast king sunglasses.. All because of the quality, longevity ( Just like a gun or a roomba you do have to clean and oil them from time to time after heavy use), and most importantly the COST.. This is huge for two parents who have to spend most of their money on bills and kids...

I was having some Trouble with my fishing real I called up and talk to I think captain Bryan bock I hope and pry I got his name right he was so helpful and knew exactly what was wrong I love all there products great price and great customer service will kip buying it 👍 😀

The little red plastic inserts at each handle end fell off while spooling line. I reported same to KastKing and got a fairly quick response. They offered to upgrade the handle on the reel...the upgrade arrived within a few days...I spent time disassembling the old handle and the replacement didn't fit the reel. There you have it...now I'm right where I started. I'm done.