Avoid at all costs. Order received was incorrect and Kaspa Desserts are refusing to issue a refund. Over priced and poor customer service. I will be taking this further.
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Det här tycker kunderna
Visited watford Kaspas with friends and children and our waiter(Shabbo)really stood out. She greeted us with a smile, explained all the desserts without rushing us, and checked in just enough to ma... Se mer
I visited Kaspar’s on St Albans Road in Watford with friends, and unfortunately the experience was deeply disappointing. Two of us ordered the cinnamon buns, which were so hard they couldn’t... Se mer
I visited Kaspar’s on St Albans Road in Watford with friends, and unfortunately the experience was deeply disappointing. Two of us ordered the cinnamon buns, which were so hard they couldn’t even... Se mer
Företagsinformation
Skrivet av företaget
Kaspa’s are an award-winning collection of exciting dessert houses that offer the world’s favourite hot and cold desserts under one roof. Our menu boasts a mouthwatering selection of ice creams, gelatos, waffles, crepes, milkshakes, smoothies, and sundaes. Our parlours will change the way you view dessert.
Kontaktuppgifter
245-247 St Albans Road, WD24 5BQ, Watford, Storbritannien
- 01923 444434
3,1
Medel
5 omdömen
Har besvarat 18 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service and yummiest desserts
Visited watford Kaspas with friends and children and our waiter(Shabbo)really stood out. She greeted us with a smile, explained all the desserts without rushing us, and checked in just enough to make sure we had everything. Quick, attentive, and genuinely kind. Service like this is rare. Will definitely be back.
12 april 2026
Omdöme utan inbjudan
Stale Food and a Chaotic Atmosphere
I visited Kaspar’s on St Albans Road in Watford with friends, and unfortunately the experience was deeply disappointing. Two of us ordered the cinnamon buns, which were so hard they couldn’t even be cut with a knife and were essentially inedible. As it was our first time there, we weren’t sure if this was normal, but after speaking with friends the next day, it became clear they were likely stale.
The atmosphere didn’t help either. Two families allowed their children to run around the restaurant screaming, with no intervention from the parents, which made it impossible to relax or enjoy the visit.
Overall, the combination of poor‑quality food and an unpleasant environment made the visit dreadful. I cannot recommend Kaspar’s and would not return. It a complete waste of time and money.
Post review comment:
I contacted Kaspar’s Head Office and found their response wholly inadequate. They provided no satisfactory resolution, and their handling of the matter was both ineffective and unprofessional. If the Head Office operates with such a lack of competence, it is unsurprising that their outlets reflect the same poor standards.
Save your money and avoid Kaspar’s.
27 februari 2026
Omdöme utan inbjudan
Stale Food and a Chaotic Atmosphere
I visited Kaspar’s on St Albans Road in Watford with friends, and unfortunately the experience was deeply disappointing. Two of us ordered the cinnamon buns, which were so hard they couldn’t even be cut with a knife and were essentially inedible. As it was our first time there, we weren’t sure if this was normal, but after speaking with friends the next day, it became clear they were very likely stale.
The atmosphere didn’t help either. Two families allowed their children to run around the restaurant screaming, with no intervention from the parents, which made it impossible to relax or enjoy the visit.
Overall, the combination of poor‑quality food and an unpleasant environment made the visit dreadful. I cannot recommend Kaspar’s and would not return. It was a complete waste of money and time.
27 februari 2026
Omdöme utan inbjudan
Avoid at all costs
Avoid at all costs. Order received was incorrect and Kaspa Desserts are refusing to issue a refund. Over priced and poor customer service. I will be taking this further.
22 juli 2025
Omdöme utan inbjudan
Svar från Kaspa's Desserts - Watford
Hi Emma, We are sorry to hear about this. If you have ordered through delivery, the platform you used will be able to help you with any delivery issues that you have had.
The ice cream here is amazing
The ice cream here is amazing, and the staff is incredibly friendly! They even kept the shop open for longer so we could savor our delicious treats.
13 oktober 2024
Omdöme utan inbjudan
Svar från Kaspa's Desserts - Watford
Thank you for such a lovely review of our Watford branch Hv!
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