Kaftanoza Omdömen 

Dishonest, unprofessional and low quality. I ordered two customized kaftans, they were a totally different size from what I ordered and were even different sizes from one another. One was completely missing a zipper and they told me to go to a tailor and pay additional money to have it fixed rather than correcting the issue themselves. I asked to start a return or at least for a partial refund and they denied me. I sent the evidence to my credit card company and they offered me a chargeback since they agreed with how bad the product was. While I did not have to return the product at this point I told Kaftanoza to send me a shipping label and I would give them back the product. I placed the order in January and I offered to return in March. Now in September they are harassing me for the return despite never sending the shipping label. They have lied and said they sent the label twice now, when I showed them email evidence that it was never sent they said “okay we will send it today” for the third time. Literally no part of the product or customer service was even remotely acceptable. Don’t buy from them unless you want to be robbed and harassed. If you must try your luck at least keep all receipts and buy with a credit card so that your company can refund you when they ruin your order.

Dress is really nice quality and working with costumer service was easy as well.

I liked the design a lot The details of the dress are very beautiful The fabric material is great worth its price

Fabric quality good, garment looks good from a far. Sewn very poorly.

I placed an order on March 4 for the Hania Kaftan and received it after Eid but it’s ok because I had a back up abaya. My order came perfectly crafted and great quality, length and size! The interior color is different, the color on the website shows greyish silk. Colors aren’t always exact in pictures so please keep that in mind and mine is a grayish bluish silk but Alhamdulillah it is still beautiful and I am happy with my order and will be ordering more in sha Allah

I love the design I got a lot of compliments but make sure you order it ahead it might take a while but rather than that I’m very satisfied and great communication with the seller

The workmanship is terrible. You can clearly see that the stitching is inconsistent. For the price they are charging I would expect better. This piece would sell for less than $60 in Morocco. Material had a chemical sent - I had to air it out. Overall super disappointing experience. Will not recommend or ever buy from an online store again - was trying to support Moroccan craftsmanship but this is terrible.

Délai trop long, ils ne répondent pqs aux mails, j'ai meme cru que c'était une arnaque ....

I ordered two pieces: a caftan and a djellaba. The order took three weeks to arrive and was nothing like the picture. The djellaba was a dull, drab color and did not feature the floral embellishments shown on the website. This is not a traditional item, but something likely intended for people who don’t know the difference. The caftan looked like the picture, mostly, but it had stains on the fabric. When I contacted them, they said I should have it dry cleaned! They appear to have no return or refund policy. They offered to send me something “after Eid” to replace the stained garment, but I don’t want anything from them at this point. Worst quality I have seen. Do not get duped. Avoid this company.

I ordered one biege abaya and one off white kaftan, they sent me the 2 pieces in pure white color.
After I went back to them they promised to send one new piece but not white.
Since November I haven't received anything and when I text them they keep promising or they ignore my message.
Worst website ever . Liers

Very good quality, very good service. I got what I expected.