JYSK Omdömen 

Hi I would like to give 5 stars to jysk in Ashbourne…I had an issue with a table and went over they are so helpful..I particularly want to give a shout out to Anna she was so helpful..Also the lads that work in the shop they said they will try sort the issue ... highly recommend jysk in Ashbourne

Ordered 10 planters and only 4 were sent. Phones not working and live chat disabled.

We had a terrible experience here this evening. We purchased a mattress and were told it was in stock. After an hour and 15 minutes waiting we cancelled it. Loads of customers given their items well before us. Could really have done without this today in particular for personal reasons. We urgently needed this mattress and the shops are now closed due to us waiting and we can’t get anything. Will never be going here again, recommend not wasting your time here.

The WORST customer service ever. In particular Lily in liffey valley is one of the rudest sales assistants I have ever dealt with.
Website constantly gives inaccurate information. AVOID

Absolutely shocking service...Ordered online and paid for delivery. Over 2 weeks later still no delivery. They have deactivated their live chat and cannot get through by phone to their customer service team...

If they have it in stock, that’s fine. However, reading the other reviews, I’ll be cautious about ordering anything online from them. I’ve bought a few items from Jysk in store and I’m happy with them so far.

Accidentally ordered 2 of the same sofas from Jysk. Customer service team were brilliant and we received our refund in a matter of days. Nice to be able to call them and sort it out over the phone

Ordered a sofa from these on the 30th of march was told it would be delivered on or before the 21st of April, that week came and had not heard a thing and received a message to come and collect my item rang the store and they assured me that it automatically just sends messages when the item arrives in their store, nearly a week later I receive a call from the store to advise they have misplaced by proof of delivery and thankfully I had proof of this, I emailed it over and was given a date of 29th of April for delivery then on that date I got a call from the delivery company that it would be between 11am and 1pm for delivery and then no sign I tried to call the delivery company and they informed me when they went to pick the sofa up it was not there and JYSK sent them away, I should’ve been contacted by the store at this point and they still didn’t call me so I called the store who then informed me they gave the sofa to another customer in error and they only had a right hand sofa now. I had to then accept this and ask for when it could be delivered to which I was told I don’t know i’m unsure when the next delivery date will be after me taking the day to work from home, I then had to make my own arrangements to go and collect the wrong sided sofa and received nothing as a gesture of good will or even a proper apology especially considering the complete poor service and lack of communication I’d advise everyone to avoid JYSK especially the Liffey Valley store. Absolute headache

Dreadful customer service. We returned with a bedside table that we just opened and wanted to assemble. One of the legs was cracked in half in the box.
The staff were unhelpful and just told us they can't help us without the receipt, despite it's a Jysk product and it was their fault we got a faulty one, unfit for the purpose.
We bought it 4 months ago in the middle of a house move and didn't find the receipt, but we had the card number and purchase date with us - we came prepared
When we asked the guy at the till if he can get a copy of the receipt, he said he can but he still can't do an exchange on that. No receipt, no help, with their own branded products.
We got offered spare parts but we will have to wait a week for that.
I've been working in retail before, and this is clearly not how you treat your customers. Needless to say, we won't be back.

Wish I had read these reviews before purchasing a mattress with this crowd. Not only did they give me the wrong size mattress when I went to collect it (didn’t realise until I got home and opened it) they then delivered me a new mattress that is completely damaged.. how it left the storeroom baffles me. And their response? You can get a refund or order another one that will take another 3 weeks. No thanks. Never again. Don’t buy anything from this place.

Really terrible customer service. We ordered a few things more than a month ago (order number; 4087418711). According to the delivery company they were returned to Jysk as they were damaged. But I can't get hold of anyone at Jysk to get a refund. I've sent emails, tried the online chat which seems to not really be a thing. It's been more than a week since I sent the email. Not sure what to do or how to get my money back! I just want a refund! Really surprised how bad the customer service is given how big the company is, and how much advertising they do.

We where in jysk today, we got good service form the in store staff but when we went round the back to collect a large shelf, a boy walked up to the car shoved it in where it obviously didn’t fit (on the gear sick). Then he proceeded to stand in a little group of his oh work buddies and watch me a 20 yo girl and my elderly mother struggling to try to fit it into the car. I’m absolutely appalled t. I’ll never be going back and I’ll make sure to tell everyone I know🩷 ps to the little ginger boy if u are reading this it’s free to be nice bud. Fun fact actually u are being paid to do it😀 ur acc a disgrace is that how your mother raise you? You should be disappointed in yourself. (Kilkenny store)

Do not buy a standing sitting desk from here. Cracked, no power unit, instructions labelled wrong, screws labelled wrong and wrong number of screws and managers in shops demanding you pay for a new desk to replace the 1 you are returning due to the fact it will take 2 weeks to come into the store. Jysk policies and management in Dundalk, louth. Are an absolute disgrace

Absolutely appalling experience in the Mahon point store today.

I asked a staff member, who identified himself as “Anon” (spelling may be incorrect), if my 3-year-old daughter could use the toilet. He flatly refused. I clarified, asking if he was seriously denying a small child access to a bathroom and what he expected to happen if she had an accident on the shop floor. His only response was that “those are the rules,” delivered with zero empathy or basic decency.

What followed was completely unacceptable. As I was leaving the store, this same staff member aggressively followed me out, telling me to “calm down.” Let me be clear — I was already removing myself from the situation. His behaviour was confrontational, unnecessary, and frankly intimidating.

The most telling part? The moment my adult son arrived and questioned what was going on, this staff member immediately backed off and retreated into the shop. He had no issue approaching and speaking to a woman alone with a small child, but quickly changed his tune when another adult — a man — became involved. That says everything.

This is not just poor customer service — it’s a complete failure in basic human decency and professionalism. Policies are one thing, but the way they are communicated matters, especially when a young child is involved. This staff member is in serious need of training in how to deal with the public.

I will not be returning based on this experience

Went to JYSK in Ashbourne yesterday and wanted to take the time to compliment one particular member of staff who was super. All of the staff I dealt with/spoke to were lovely but Tina (hope I got that right) was absolutely so helpful, and really had to give her a special mention, she really went above and beyond.

Visited Jysk in Tralee.
Understaffed. One of three tills in operation. Big queue. Member of staff doing her best with big queue and obvious lack of training. Took an age for the poor woman to get an answer from the stockroom as to whether the chair (on display) I wanted to buy was in stock. Went with a second choice chair, same delay from stockroom. Also not in stock. Two weeks "or so" lead time. Left empty handed after trying hard to buy something there. Will absolutely not be going back.

After having a terrible experience from purchasing a mirror on this site with delayed deliveries and non empathetic customer service.

The mirror finally arrived and it’s incredibly damaged also the packaging is extremely poor for what you would expect a mirror to be delivered it with sits with the company more than it does with the delivery company.

-stars.JYSK Waterford. When they first opened they were great, customer service was great. Now? Worst place to go, never answer the phones, never anyone to help with queries regarding stock. Usually 2/3 staff members standing at the till having a chat and reluctant to serve a customer. Hate going into the shop. Such a let down as they have lovely products.

We visited the store in Derby and purchased a garden furniture set, parasol and 2 garden chairs. At the till they said because it's not in stock, we will receive a text message soon and then we can book a delivery. They said the price will be £25. We we got the link to booking of the delivery, we realised that it's a different company called AnyVan. The delivery fee was double, £50!
At the purchase they should have said the real price. I feel we were misled, and if I know the real price, I might hire a cheaper one. I am not satisfied at all of the information wasn't correct.
I tried to contact the customer service live chat which is blocked any time of the day!

Terrible customer service in store. Had to lift the boxes of two wardrobes to the car myself. Then when I got them home and lifted upstairs and put together I realise the quality was appaling, I proceeded to out the wardrobe together (took 7 hours and I have experience with a drill). Some fittings were faulty, there was errors on the instruction sheets. The material would fall off in my hand as I carefully constructed, the screw would split the board or not grip. Very very dissapointing. Stick to 100% wood items or 100% metal. I got good value on mats, 60% off, they are nice. But shocked with price of wardrobes 305 euro and very very poor quality