Great customer service. Called me to confirm my order and book a delivery day. The driver was excellent and placed the bag of stones were I needed it. The driver saved me hours of work by helping to... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I enjoy JW Grant, product range and am always happy with the products. My only challenge, is that after taking time to book a date for product delivery, I received a call to say my materials would... Se mer
I recently placed a large order for my garden renovation with JW Grants Maryhill depot in Glasgow. I dealt with Jamie who was very accommodating and nothing was an issue even though I changed my mind... Se mer
Had the same delivery driver on my last 2 orders and he has been excellent. Our street can be tight with parked cars and we've had some issues with other suppliers refusing to deliver but he made it l... Se mer
Företagsinformation
Skrivet av företaget
Scotlands number 1 supplier of building, timber and landscaping materials for both the trade and public. We have branches accross Scotland and can deliver anywhere in Scotland. Visit our landscape displays at any of our branches in Paisley, Glasgow, Kilmarnock, Coatbridge and East Lothian to get inspiration for transforming your home and garden with J W Grant. Our customer service is second-to-none with both trade and public.
Kontaktuppgifter
66 Love Street, PA3 2EH, Paisley, Storbritannien
- 01418874252
- andrew@jwgrant.co.uk
- jwgrant.co.uk
4,6
Utmärkt
469 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick and reliable service again
23 maj 2023
Svar från J W Grant
Thank you for your feedback! we really appreciate it.
Paving bricks and cement
The smaller van turned up when the email said it would.
Bricks and cement good quality and easy to order online.
Driver really helpful I asked if he needed a hand and he unloaded the van quickly. Happy with the delivery.
28 maj 2023
Svar från J W Grant
Thank you for your wonderful feedback. We're delighted to hear that our services met your expectations from the quality of our products to the punctuality and helpfulness of our delivery team. We strive for such service excellence and your review reaffirms the hard work we put in. Thank you again for your kind words and we look forward to serving you again.
Product & delivery was great
Product was great. The delivery driver was very courteous and delivered the goods just where we needed them. Well done!
26 maj 2023
Svar från J W Grant
Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that you were satisfied with our products and the service provided by our delivery driver. We make it a priority to ensure our customers receive the best service possible, so your feedback is greatly appreciated. We look forward to assisting you again in the future!
Goods arrived on time and the price was…
Goods arrived on time and the price was resonable
26 maj 2023
Svar från J W Grant
Thank you for your review! We're glad to know you were satisfied with our service, from our timely delivery to our pricing. We always aim to offer value to our customers and we appreciate your feedback. We look forward to serving you again in the future!
Great service quick and easy to use
25 maj 2023
Svar från J W Grant
Thank you for taking the time to leave a review. We're thrilled to hear that you found our service easy to use and efficient. That's exactly what we strive for at J W Grant. We look forward to assisting you again in the future.
Svar från J W Grant
We're delighted to hear you had a positive experience with us! Our team works hard to make our website user-friendly and to always have a friendly service ready for you. We are glad you found all the materials you needed. Looking forward to serving you again!
Product wasn’t available right away but…
Product wasn’t available right away but they got it transferred from Paisley the next morning for me.
24 maj 2023
Svar från J W Grant
Thank you for your understanding and patience.
We strive to meet our customers' needs as quickly as possible, and we're pleased we could arrange the transfer for you.
We appreciate your feedback and look forward to assisting you in the future.
Great prices, online descriptions can be confusing.
Great prices and able to order online. Lost a star for confusing web descriptions “loose” v “bulk bags” One chooses bulk bags but in basket the description is “loose” no problem clarifying with branch though.
Also feel delivery charge should be waived at a certain price point.
Otherwise cannot fault service
23 maj 2023
Svar från J W Grant
Thank you for taking the time to provide us with your feedback. We're pleased to hear that you found our prices competitive and our service praiseworthy.
We apologise for any confusion caused by the descriptions on our website and we're taking note of this to improve the user experience. We're also considering your suggestion regarding delivery charges.
Thank you once again for your valuable insights. We appreciate your business and look forward to serving you again in the future.
Driver was very pleasant usually u get…
Driver was very pleasant usually u get twisted people who r not helpful 5 stars 2 him
27 april 2023
Svar från J W Grant
Thanks a lot for sharing your feedback with us. We're thrilled to know that our driver provided you with such a positive experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
We'll certainly pass on your kind words to our driver. Looking forward to serving you again.
5 star company
My go-to company for wood when needed. I order online from their site which is very easy to navigate, pay for it and my son picks it up for me. Good, quality wood and very reasonable prices. They let you know what's happening with your order every stage of the way. I've never had a problem with them and I wouldn't hesitate to recommend them.
24 april 2023
Svar från J W Grant
Thank you so much for your kind words! We're thrilled to be your go-to company for your timber needs and even more delighted to know that our online services and quality products have been to your satisfaction.
We strive to provide our customers with the best service possible, and knowing that we're meeting your expectations is the best reward we could ask for.
Thank you for recommending us, and we look forward to continuing to serve you in the future.
Easy online shopping experience
Easy online shopping experience. Good communication on expected delviery date once order placed, and then confirmed on day of delivery. Delivery driver placed goods in as convenient a place as possible. Would definitely use again.
24 april 2023
Svar från J W Grant
Thank you for your feedback. We're glad to hear that you had a pleasant online shopping experience with us and that our communication and delivery service met your expectations.
Your words are a great testament to the effort we put into ensuring our customers are satisfied every step of the way. We're thrilled to know we've won your trust and look forward to serving you again in the future.
It was easy to use their website and…
It was easy to use their website and their delivery was great. Even delivered on a bank holiday, which I didn’t expect. The driver asked where we wanted the delivery and put it where we wanted it. Great customer service.
25 april 2023
Svar från J W Grant
Thank you for your kind words! We're delighted to hear that you found our website easy to use and our delivery service exceeded your expectations.
Our aim is to make every step of your journey with us as smooth and convenient as possible, and it's always rewarding to hear we've hit the mark. We look forward to providing you with the same level of service in the future.
Svar från J W Grant
Thank you for your continued support and your positive feedback. It's great to hear that you've consistently had a good experience with us.
We appreciate your trust in our services and we look forward to serving you again in the future.
Quality delivery
Had the same delivery driver on my last 2 orders and he has been excellent. Our street can be tight with parked cars and we've had some issues with other suppliers refusing to deliver but he made it look easy. Really helpful in leaving the pallets and heavy bags exactly where we wanted them so we could still get the car in/out the driveway.
25 april 2023
Great service
Easy to use ordering, order arrived on time by a friendly delivery driver.
24 april 2023
Order some material as a DIYer
Order some material as a DIYer, to do patio area, great service, ordered online, got a confirmation email from the depot to give delivery date,and they accomodated a change to delivery date. Would recommend 👌
23 april 2023
Been waiting in a delivery for 2days…
Been waiting in a delivery for 2days had 3 different slots still no delivery. Service is atrocious. Do not order from this company
26 april 2023
Omdöme utan inbjudan
Svar från J W Grant
I'm truly sorry to hear about the delay in your delivery and for any inconvenience this has caused. This is not the level of service we strive for at J W Grant.
Please could you send me a direct message with your order number so that I can investigate this further and help resolve the issue as quickly as possible?
Thank you for your patience, and I promise we'll do our utmost to make this right.
Prompt and curtious service
30 mars 2023
Great service would use this service…
Great service would use this service again no issues
28 mars 2023
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