Zapp Omdömen 296

Overpriced, everything like 50% more than in the shop,
Expired food.
Slow delivery.
Rude management

More noise from the Zapp depot
I live just above the Zapp depot at the Finchley branch , and the noise from the drivers whilst they are waiting for calls is selfish and unreasonable , this has been going on for a long time now and has started up again , my partner told them in no uncertain terms to keep the noise down (this was at 2 o clock Sunday morning) and again went on this morning (3 o clock )and this time a neighbour shouted out, I get in contact with the people who run Zapp and they say they will have a word with the manager that works , until a new manager turns up and then it starts all over again
I'd love for these riders to be outside their windows putting up with this or the riders sitting outside their loved ones windows at silly o clock talking loud , just so they know how disruptive it is

Never turned up what a waste of money

You have taken my money, and not delivered the item!

SCAMMERS. I’ve spent just little bit over 80£ for my order and I haven’t received the most valuable items… I received the equivalent of £6.53. I’ve contacted customer service several times but it seems like they are having a laugh and they not going to refund me for the missing items. I’ve reported this to the police. ABSOLUTELY DISCUSTING.

Really angry first time ordering I made an order through the app when the driver came near by he could not find my address then went back to his house!
Really confused on what just happened.
Do not order

Trying to rate a business whos sole USP is to delivery basic groceries fast, yet this is exactly what they cannot do, makes it a complete moral conundrum. I’ve now tried this service 4 times and have cancelled 3/4 order due to delays more than twice the advertised delivery speed. No wonder they have removed the option to cancel directly in app! What a joke.

Scam prices! Ridiculous, everything is simply 50% to 100% more expensive vs average prices in normal shops ...

A uber eats driver incorrectly delivered a zapp order to our property.
We were expecting a seperate Chinese order at this time so presumed this was our order when they knocked.
My 10 year old daughter opened the front door and handed the driver £30 which was ment to be for the Chinese delivery.
Once we opened the bag it was marked Zapp and contained oranges and pears, not the chinese we were expecting.

We immediately contacted Zap who we thought the order was from, to inform them that their driver had taken £30 from our 10 year old daughter.
They advised it was actually delivered via uber eats and we need to contact them directly.
This is were my frustration has turned to serious anger.
I've filled a police report and they advised to send this report/reference to Uber eats directly.
The problem is it is impossible to get hold of any one as the issue is not to do with my own account.
I've tried twitter, messages, phone calls..
Nothing works and they have now replied via message for the second time saying they can't help as the complaint needs to be from the account that ordered the food. How can I possibly know this information. If the order was incorrectly delivered to my address.
They keep sending messages to rate my experience as though the issue has been resolved.
Far from it and I will not rest until they take responsibility for there drivers behaviour.
How can someone just take £30 from a 10 year-old and how can a company as big as uber eats refuse to even acknowledge or investigate what has happened.
Zapp also need to take accountability for this also as it was there order and I have no idea why uber eats are delivering there orders as the have there own couriers.
Very strange and
Truly Awful experience

Do not use! Took money off card but never delivered. Have had to have the transaction cancelled with my bank as no response from their WebChat.

I ordered 10 items and only got 2.

They say they delivered everything.

I ended up paying 50 pounds for 2 waters and a Coke Zero.

UNBELIEVABLE. Avoid at all cost. They are useless and dishonest

Tonight I ordered £7.20 worth of items and was charged over £10 in fees. Used them before and always found them a bit expensive but they’ve gone too far now.
Always slow to deliver too.
App deleted!!!

Zapp is a proper robbery business. Stay away.

Failed to Deliver/ stole £80 worth of goods and refused to acknowledge despite having evidence. When reaching out to customer services straight after, they failed to get back to me and took 2 days to acknowledge a complaint.. appalling service. DO NOT USE.

It was good to begin with and can be useful. Just be aware that if your items don’t get delivered, you’ll be given credit for the undelivered items that expires in four weeks. So you can end up paying for items you never received if you don’t use the credit quickly enough. Poor business practice imo.

Terrible company. They keep delivering only parts of our orders and charge us for the full amount as pointed out by many other reviews here too. Customer services just ignores my complaints. As this has happened several times now, the pattern is clear - these are no coincidences or oversights. Be aware, this is a scam / highly organised theft.

Terrible - they need to get closed down
Will be informing and friends and family to use other apps
Order had missing items
Tried to contact them and request my money back
They kept emailing acting stupid , kept telling me they can’t refund me for items that are delivered
When i had clearly stated a thousand times that the order had missing items
The customer service agent kept acting dumb and repeating themselves
Absolute horrendous service
Paid for items I never received !!!

Do not trust this company. I didn’t receive more then 90% of my ordered items, not only this but they are not even apologetic or proactive in resolving this. It’s a scam. Do not bother with this app.

Made a large order that was supposed to arrive in 20 minutes - arrived more than an hour later with the vast majority of the items missing. Raised a complaint and they said they won't refund me after they 'looked into it'. Very puzzled as to how they 'looked into it' - the drivers usually take pictures of the bags once they deliver them, so either the drivers did not do that, or the customer support team frankly did not look at the pictures at all!