Justrug is a fantastic company. Gorgeous quality rugs at reasonable prices. I have custom sized rugs that I could not get with other companies. Ordering is easy. Short wait time for delivery and rug... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordering was simple, waited more than I expected, with that being said the product arrived in a reasonable time, I’m happy the rug , it looks and feels great good quality
The customer service was excellent. They were expedient in there responses and very helpful. The rugs on the website, I found to be very unique and once I received it, it was well made.
This rug exceeded my expectations, it is well-made, durable, and has a high‑quality feel. The design is beautiful, adding style and warmth to the room.
Företagsinformation
Skrivet av företaget
At Justrug, we believe creating a home you love should be simple, stress free and inspiring. Our brand was built on one clear idea: design should fit real life, not the other way around. That means style that feels modern, service that feels personal, and values that put people first. Customer happiness is at the heart of everything we do. With free shipping & free returns, shopping with Justrug is designed to be effortless and worry free. We listen, we adapt, and we go the extra mile because trust is not given, it is earned. Justrug is more than a name, it is a community that cares. From the first click to the moment your order arrives, we want you to feel confident, valued and part of our story.
Kontaktuppgifter
16192 Coastal Highway, 19958, Lewes, USA
- support@justrug.com
- justrug.com
4,6
Utmärkt
1 tn omdömen
Har besvarat 61 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Rug looked just like pic
Rug looked just like pic! Came from Istanbul and delivered in less than 2 weeks!
26 mars 2026
customer service is everything and…
customer service is everything and JustRug customer service went above and beyond for me.
26 mars 2026
Great little rug
26 mars 2026
It took forever to deliver the rug I…
It took forever to deliver the rug I ordered. No indication when you are buying that it will take so long.
On the other hand, I am very happy with the quality of the rug that was sent.
26 mars 2026
Svar från JUSTRUG
Hi Andre,
Thank you for your feedback. We are thrilled to hear that you are "very happy with the quality of the rug"—this is exactly what we strive for with every piece we produce.
We sincerely apologize if the delivery took longer than you anticipated. As our rugs are often made-to-order or involve international logistics to ensure premium quality, delivery times can sometimes vary. We are constantly working to speed up our shipping processes while maintaining the high standards you enjoyed.
We appreciate your patience and are glad the rug was worth the wait!
Best regards,
JUSTRUG Customer Support Team
Awesome product
Ordering was simple, waited more than I expected, with that being said the product arrived in a reasonable time, I’m happy the rug , it looks and feels great good quality
14 april 2026
Omdöme utan inbjudan
Great customer service
Great customer service. Went over and beyond to help. Great quality of the rug and love the design. Super happy with my purchase.
25 mars 2026
Justrug is a fantastic company
Justrug is a fantastic company. Gorgeous quality rugs at reasonable prices. I have custom sized rugs that I could not get with other companies. Ordering is easy. Short wait time for delivery and rug comes FedEx. I will continue ordering from only Justrug!!
25 mars 2026
The company has great communication…
The company has great communication with its customers.
25 mars 2026
The customer service was excellent
The customer service was excellent. They were expedient in there responses and very helpful. The rugs on the website, I found to be very unique and once I received it, it was well made.
18 mars 2026
Great customer service
13 mars 2026
Quality of rug is very good.
Quality of rug is very good. Has a nice feel. The colors shown on website was accurate.
23 mars 2026
This rug exceeded my expectations
This rug exceeded my expectations, it is well-made, durable, and has a high‑quality feel. The design is beautiful, adding style and warmth to the room.
24 mars 2026
Rug was nothing like the picture
Rug was nothing like the picture. Cheap and extremely overpriced.
16 mars 2026
Svar från JUSTRUG
Hello,
We are sorry to hear that the rug did not meet your personal expectations. At JUSTRUG, we use high-resolution photography to ensure our products are represented as accurately as possible.
We stand behind the quality of our materials, which are specifically designed to be durable and machine-washable—features that many of our customers find to be of great value.
Please note that we have a clear return policy for any customer who is not 100% satisfied with their purchase. If you feel the item is not for you, we encourage you to reach out to our support team at info@justrug.com to initiate a return.
Best regards,
JUSTRUG Customer Support Team
The rugs
The rugs I ordered arrived as I expected. They work well in the areas I placed them. Quality of the rugs was as I expected. Tho the rugs did not as arrive as quickly as I expected.
23 mars 2026
Rug Runner
The runner was nice looking and it does look just as the the website picture. The price was good for a custom size. I would have given five stars but the pad we ordered was 18" too short and poorly cut.
23 mars 2026
Excellent quality rug and Customer service
When I had a question their customer service actually got back to me. I value this. Also, the quality of the rugs is excellent
23 mars 2026
I was able to order customised rugs
I was able to order customised rugs. They arrived quickly and communication about delivery was excellent.
16 mars 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.