JUCY Campervan & Motorhome Hire - Sydney Airport Omdömen 47

Our van door stopped opening on Thursday 28 May and was not fixed until Sunday 31 May. For 4 full days, our group could not travel, could not access our belongings, our food, or our cooking equipment, everything was locked inside the van. We had no choice but to buy every single meal outside.

During our calls with JUCY roadside assistance, we were explicitly told our food expenses would be reimbursed and this was noted on our file. The receptionist at the Sydney branch also recorded our requests in writing when we checked out.

When we followed up by email, JUCY offered us $18.60 compensation for 4 days of complete immobility, or a single free day with insurance charges still applied. No mention of the food reimbursement that had been promised. It is clear that whoever handled our case did not have full visibility of our file.
We lost 4 days of a roadtrip we saved and planned for months.

We are travelling on a tight budget and a tight schedule. This is not just an inconvenience, it is a failure to deliver the service we paid for and to honour commitments made by JUCY's own team.

Booking reference MDBPWQ.

We have now escalated this to Consumer Affairs Victoria and will be sharing our experience across all platforms until this is resolved.

Absolutely TERRIBLE company, paid extra for stress free plus, they told me to put my spare wheel on, on a 4.5ton motorhome after refusing to send out a breakdown company. Then told me I’m not due any refund or compensation. AVOID THIS COMPANY AT ALL COSTS, UNPROFESSIONAL, LYING, POOR

We were doing a short 5-day road trip between Sydney and Brisbane. When we picked up the vehicle, the battery was already dead. I asked at reception to have it restarted and whether that was normal. The staff member assured me the battery was new and just needed time to get going, an explanation I didn’t really believe, but I went along with it.

In total, the battery failed 6 times (we were forced to throw away all the groceries we had stored in the fridge). On top of that, the battery was poorly positioned in the vehicle, which could have been extremely dangerous in the event of an accident.

We had to rely on passersby to help us several times, which caused us to lose a lot of time on such a short trip. It also forced us to stay in paid campsites just to make sure we had access to assistance, and to top it all off, we even had to take Ubers to get into town!

The sixth time the battery died, we had to call roadside assistance again to have it permanently replaced (and the day before, that same assistance service never showed up despite being scheduled).

We sent emails trying to resolve the situation, but the company never even bothered to contact us after all these issues. With no response, I feel compelled to share my experience.

I had the worst experience ever!
After serval break downs I returned the car earlier. The promised compensation never arrived. The customer service never replied. As a consequence I had significant additional cost and a lot of very unpleasant experiences. Never ever!!!! Better spend a bit more money in the first place and enjoy your vacation.

Jucy Crib plus.Altes Fahrzeug .Schmutzig. Türverkleidung ist während der Fahrt abgefallen. Total verbeult und verschrammt. Reifen fast ohne Profil. Lichtmaschine während der Fahrt kaputt gegangen.

Actually brutal. The camper was so old, which actually wasn’t horrible just not what was expected. It was so loud while driving that you were unable to hear each other talking or music at max blast. We went two hours out of our way to dump the septic (FYI NONE in Sydney) they charged us anyways AND charged us 200x increase the toll fees. It was wild. When we asked for more information they sent us a photo of someone’s else’s poop stained toilet 😵‍💫 worst experience.

Also, the trailer was not ready for 5 hours after the time we paid for so that was fun too.

The reviews here are generally very negative, but my experience was not that bad. Yes, they are a little shambolic, don't answer that rapidly, but their vehicles are not all bad. Mine was a "Condo" camper and I chose it as it had 2 separate good sized beds. It is not the quality of a typical[ical European camp, but was not bad and well thought out. The fridge partly froze produce after 2 days, but the main gripe was a weak motor that could not climb hills and lousy fuel consumption, of which I informed them. The vehicle was clean (apart from a dent).
Jucy are cheap and cheerful, with ideas they put into action. They can be improved, but are not that bad.

The awning was missing a screw which wasn’t a massive deal, but did need replacing so we could use it.

However, after a few calls & emails, we arranged for a repair whilst the RV was parked on site, but no one turned up!

All subsequent emails were ignored.

Not great when you’re dealing with 40 degrees of heat!

Once they’ve got your money they’re not bothered anymore.

No one was interested during or post our hire period. Definitely would NOT recommend. Find someone else with better customer service reviews.

Charged after hire for not emptying a toilet canister I don’t use the entire trip. Staff were rude about it and basically lied about the hand over. Nothing short of thieving in my book

Only one star just for the people at the office. Worst car rental company in Australia! We were rented a vehicle that was just bracking down an had serious safety defects. Handbrake, break not working properly, doors sliding open when driving,… Worst car rental company in Australia. We were rented a vehicle with serious safety defects. Upon return, these defects were confirmed and documented. Juicy generally doesn't respond to emails. All contact is blocked. Worst customer service ever. We reported all of this at the office. One day the key just broke of.. They told us to drive back and change the car. We lost two days because of this and it took 4 more cars before we found one that would do. But still not rental worthy!! Juicy respondent quite quick in the beginning but the moment pure rental was over they never responded back again. They promised compensation but we never saw anything. Worst customer service after dropping of the car, all words but No deeds..

Worst car rental company in Australia. We were rented a vehicle with serious safety defects. Upon return, these defects were confirmed and documented. Juicy generally doesn't respond to emails. All contact is blocked. Worst customer service ever.

terrible customer service! they made us wait 6 hours on the side of the highway in the dark while they did very little and we had to fix everything ourselves.

Exactly the same negative problems with another reviewer 3 days ago. Car leaking in passenger footwell, smells damp, squeaky front passenger wheel, extremely poor service. Customer service non existent. Told us to drive 2hrs to get another car .. not sure we’d get a better car! The seat had ruined my back very uncomfortable plus can’t put my feet out as dripping with water underneath dashboard area. Will definitely not use them again. Seeing the reviews they should be shut down for safety reasons.
UPDATE… the Brisbane depot were far more helpful and upgraded our car without any fuss! If you use this company I’d suggest using an SUV from them and not the smaller cars!

What a great company, when we arrived, all I needed was my name,to find my booking (I am a pensioner) I was given a free upgrade at no extra cost.( I don't know why)The agent (Dee) was so good at explaining everything in the camper-van, (water, battery, air conditioning , shower, toilet cosset, etc. Once I produced my license I was ready to go in 10 minutes. No compilations what so ever.
This was a bigger camper-van than the one I booked, so I was a bit apprehensive, however during my 2 weeks travelling through Australia seeing other camper-vans, I was absolutely delighted for the extra space.
When I got back everything was also so easy,(I had taken out excess insurance for peace of mind)) I had no incidence. I just dropped off the camper-van.
I had no extra charges or fees or anything extra, I was so surprised there was no extra charges on my card.
Con From Ireland

Sadly a really bad experience
We rented a Jucy crib van to travel around Australia. Only two days after we got the van the front deck exploded on the highway. We called Jucy right away but it took at least 2 hours before they picked up the phone. They made a truck come to put the spare deck on wich also took a while and when they got the spare tire on it was flat. It took more than 4 hours before we got back on the road again. To get a new spare tire we had to drive to a mechanic and wait for one and a half our before they had fixed it.

A few days later the cooler stopped working and our food got bad so we had to throw most of it out. Also the air condition switched between hot and cold air which was annoying when it was really hot outside. Our gps also went out a lot of times. We contacted Jucy to get them to do something but they couldn’t help in a few days so they said we could buy some ice cubes for the cooler until they could help. We had a hard time reaching them after this.

Our bedsheets where then starting to get a bit disgusting so we wanted to wash them and we knew that Jucy would do that for us. So we contacted them and what they had forgot to tell us was that there were only a few places that could be done. When we asked them we were not at all near any of the places so it was not possible to get fresh sheets. We think that it is something they should inform us about before we start driving.

Due to the very bad weather in Airlie Beach today we wanted to get away and drive the 8 hours to cairns. Suddenly when we were driving the car started to smell burned. The speeder stopped working and smoke came out from the motor cooler. We called Jucy for assistance but it took us up to an hour. We did not know if it was safe to stay in the car so we were out in the rain that hour.

When we reached Jucy they sensed a man to check the car. He arrived after one more hour and said that the car battery could explode and that we should not drive any further but wait for a towtruck to pick us up. But due to the bad weather there was flooding so no one could get to us. We used 3 hours talking to every Jucy member and every time they hung up we needed to wait for 20-30 minutes before they answered. They told us different things and it was all very confusing. In the end a man told us we had to sleep in the van by the highway with cars and trucks driving fast by. We did not feel safe at all but there were no other options. A few hours later a woman crew member of Jucy that we had spoken with a couple of times felt so bad for us that she got a man picking us and our van up and driving us to a motel. We just think that it is weird because all the other Jucy people told us there was nothing to do.
That day we used over 7 hours in a broken van by the highway in rain.
We knew when we bought the van that it would not be perfect but it was cheap. It had a lot of scratches and stuff but we did not think about complaining about it. But all the other things just made the experience so bad. This was just not worth it.

If I could give this company a zero I would. AVOID

Myself and my partner rented the Star rv Polaris 2 for a week in Feb 2025. The air con unit in the cabin and the gas cooker did not work from when we initially picked it up. This became a problem from the second night onward and trying to get through to customer service was a complete waste of time. The most unhelpful service assistants I have ever dealt with. One lady who will remain anonymous took our call in the early afternoon of Monday the 17th and promised to call us back the following morning as "air con repair" in our area which was Coffs Harbour at the time was not open. She never called us back the next day so I rang again the following morning and another lady got us a late afternoon apointment at 3pm in renovan 20 mins outside of Byron Bay. We went to the appointment and were told to come back at 9:30am the next morning and were then told it could take a day or 2 minimum to be fixed and due to the fact of only having the campervan for a week found this a complete waste of our own time and a disgrace on the companies behalf. Long story short I would advise anyone looking for a campervan rental in Australia for the East coast in particular to avoid this company.

I recieved a call from a manager at this company who was the only person who actually helped. He did compensate us for this but the amount in my opinion was too little (40% off day rates) but I did not argue as he was polite and I just wanted to be finished with it. A true disappointment of an experience.

Van is nice modern and comfortable. Some mechanical issue but nothing major. Dealing with the company if you have any issues or changes is a different story. Jucy is impossible to reach/talk to a person in call or email. Sent around in circles on auto call with no one picking up and emails left unanswered unless you continuously follow up or try reach through other channels. This already starts any interaction if you are able to get through eventually in a very frustrated manner. Rented van for 10 day period. Worked very hard cleaning thoroughly in the last days. Including emptying all the tanks, scrubbing cassete compartment and cleaning out cassete. On handover we were then charged for alleged "tanks not emptied". On finally reaching them in call, received a dismissive, argumentative and repetitive response from rep. Refusal review our perspective and repeating the same response "tanks were not emptied" and deteriorated into argumentative back and forth with unyielding stance on the matter. They have then sent some proof of them emptying a cassete timestamped a day after the charge. The fact that they fabricated proof and implied that I am lying about the work I put in cleaning and emptying. This fabrication of proof is unprincipled business practice and scammy. It's not so much the money or the work we put in cleaning but principle of them desperately resorting to unfounded money grabbing tactics on customers already paying multiple thousands of AUD for what's meant to be a holiday experience and receiving this sort of treatment. Left a bitter taste and no recourse.

I rented an RV from juicy. When I arrived it took 45 minutes just to get out the door as they did not track my deposit paid on their accounting system.
During the trip there were several issues including: empty gas bottles in the van so no working appliances, the shower door fell off while driving, the fridge was not working, the gas stove was broken and I had to spend a few hours at a service centre to repair it. The cleanliness was questionable, all the locks on the outdoor key access locks were nearly impossible to open, the air conditioning was only intermittently working and the reverse camera was impacted so not working well. I have followed up several times for compensation and a month later they are now ignoring my emails for resolution.

Absolutely Disgraceful – Avoid This Company at All Costs!

If I could give zero stars, I would. Our experience with this company was an absolute nightmare from start to finish, and their treatment of my family has been nothing short of appalling.

We rented a camper from their Cairns branch in early January, expecting a smooth and enjoyable trip. Instead, we were handed a faulty, unsafe vehicle that was completely unfit for purpose. The bed was broken, the toilet was unusable, and critical fittings were missing or incorrectly installed. We had no choice but to sleep on the couch for multiple nights, despite my aunt being a recovering cancer patient. The stress and discomfort this caused her were completely unacceptable.

When the bed first broke, we were forced to wait hours for a mechanic, missing an entire day of our holiday. The so-called “repair” lasted less than 48 hours before the bed broke again, leaving us stranded and forced to divert all the way to Brisbane—a destination that was never in our itinerary—to exchange the camper. Despite this massive inconvenience, we were still charged for tolls and fuel for the journey that was only necessary due to their faulty vehicle!

Their customer service was disgraceful—rude, dismissive, and unwilling to help. It took hours on the phone just to get basic assistance, and every step of the way, they refused to take responsibility. When we finally returned the camper early because the replacement was of lower quality and completely unsuitable, the Sydney branch supervisor was shocked at how we had been treated.

Now, after weeks of back-and-forth emails, the company is refusing to pay us the compensation we are legally entitled to. Instead, they have told us to take them to court if we want to recover our costs. This company ruined a once-in-a-lifetime trip for my family, and their refusal to provide any real remedy under Australian Consumer Law is disgusting.

Do yourself a favor—DO NOT book with this company. Their vehicles are unsafe, their service is atrocious, and they will leave you stranded and out of pocket rather than take responsibility for their failures. Spend your money elsewhere and avoid this scam of a business!

We rented a Jucy crib van to travel around Australia. Only two days after we got the van the front deck exploded on the highway. We called Jucy right away but it took at least 2 hours before they picked up the phone. They made a truck come to put the spare deck on wich also took a while and when they got the spare tire on it was flat. It took more than 4 hours before we got back on the road again. To get a new spare tire we had to drive to a mechanic and wait for one and a half our before they had fixed it.

A few days later the cooler stopped working and our food got bad so we had to throw most of it out. Also the air condition switched between hot and cold air which was annoying when it was really hot outside. Our gps also went out a lot of times. We contacted Jucy to get them to do something but they couldn’t help in a few days so they said we could buy some ice cubes for the cooler until they could help. We had a hard time reaching them after this.

Our bedsheets where then starting to get a bit disgusting so we wanted to wash them and we knew that Jucy would do that for us. So we contacted them and what they had forgot to tell us was that there were only a few places that could be done. When we asked them we were not at all near any of the places so it was not possible to get fresh sheets. We think that it is something they should inform us about before we start driving.

Due to the very bad weather in Airlie Beach today we wanted to get away and drive the 8 hours to cairns. Suddenly it when we were driving the car started to smell burned. The speeder stopped working and smoke came out from the motor cooler. We called Jucy for assistance but it took us up to an hour. We did not know if it was safe to stay in the car so we were out in the rain that hour.

When we reached Jucy they sensed a man to check the car. He arrived after one more hour and said that the car battery could explode and that we should not drive any further but wait for a towtruck to pick us up. But due to the bad weather there was flooding so no one could get to us. We used 3 hours talking to every Jucy member and every time they hung up we needed to wait for 20-30 minutes before they answered. They told us different things and it was all very confusing. In the end a man told us we had to sleep in the van by the highway with cars and trucks driving fast by. We did not feel safe at all but there were no other options. A few hours later a woman crew member of Jucy that we had spoken with a couple of times felt so bad for us that she got a man picking us and our van up and driving us to a motel. We just think that it is weird because all the other Jucy people told us there was nothing to do.
That day we used over 7 hours in a broken van by the highway in rain.
We knew when we bought the van that it would not be perfect but it was cheap. It had a lot of scratches and stuff but we did not think about complaining about it. But all the other things just made the experience so bad. This was just not worth it.