Awful. Nothing on the customer portal works, its always a 404 error. Can't cancel my renewal and no answer to emails or chat assist. Just ignore you in the hope you go away and they can collect ren... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
haven't had incidents but Jove i'm sure is there to help. working together close to a year now.
This is the first time I needed a business insurance. Jove made it very easy for me to obtain the policy my client requested, on a cancel-any-time, monthly subscription basis. Confirmed Jove's va... Se mer
Great job! I don't know where to start! Mario did a wonderful job explaining and guiding me into the On Board process with getting Jove Insurance and connecting me with Shiply. There was a slight hicc... Se mer
3,9
Bra
87 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 63 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Over 3 months work lost
Registered to work as a delivery driver with shipley and Shipley has jove to validate the insurance.Submited my insurance on the 19/02/25.And the chase started.Sevral emails to ask for updates several times booked appointments so that I can get updates but no joy.Lost work for over 3 months while paying high price for insurance.I would not recommend to deal with jove.Just got confirmation of validation in the start of June2025.
15 maj 2025
Omdöme utan inbjudan
Jove made it really easy to get the…
Jove made it really easy to get the right cover for my short contract. The service was quick, clear, and they followed up to make sure everything was sorted. No fuss, just what I needed.
25 juni 2025
Svar från Jove
Thank you for your review and we are happy that you have had a great experience with our product and service.
Svar från Jove
Thank you so much for your kind review. We're so happy to hear you had a great experience with Jove!
We’re proud to support freelancers and small businesses across Greece and the rest of Europe with fast, flexible business insurance that works across borders. If you ever need help or have questions, our team is always here for you.
Warm regards,
The Jove Insurance Team
Avoid this insurance company at any…
Avoid this insurance company at any cost.
You will never receive a response to any of your emails, and there's no one available to speak with on the phone. I'm not sure how this company is still in business. If you submit a claim, you won't receive any communication. It’s best to steer clear and find an insurance company that actually provides customer service.
The call schedule service on their website is not working at all.
10 april 2025
Omdöme utan inbjudan
Svar från Jove
Hi Shanthan,
We’re genuinely sorry to hear about your experience and thank you for taking the time to leave a review.
We want to clarify a few important points:
- Your full policy documents, including the Insurance Product Information Document (IPID), policy wording, policy schedule and certificate of insurance, were sent via our system at the time of purchase. These documents outline everything you need to know about your coverage.
- Our team responds to all customer emails sent to customers@jove.co, and we aim to do so promptly. If you haven't received a reply, it's possible our messages may have gone to your spam folder. We’d encourage you to check there.
- We are aware of an intermittent technical issue with our call scheduling tool, which is no longer active. Apologies for any inconvenience this may have caused.
At Jove, we’re committed to being transparent and accessible. If you have any ongoing concerns or would like us to follow up on a specific issue, please reach out to us directly at customers@jove.co and we’ll be happy to assist you personally.
Kind regards,
The Jove Insurance Team
Jove - What a hopeless Company
What a hopeless Company. They are the contracted insurance review agent for Shiply.com, a very large transport and services hub. My longstanding account with Shiply is 'stuck' as my fully appropriate and valid insurance policies are 'under review' with Jove. As such, I cannot secure work from Shiply as the account is 'in suspension'. You cannot get any help on the phone from Jove, they do not answer calls or emails and fail to keep booked telephone appointments. Shiply should ditch them, they are useless and I would urge anyone to look elsewhere for professional insurance and 'goods in transit' policies. Avoid.
23 januari 2025
Omdöme utan inbjudan
Svar från Jove
Hi Sean,
Thank you for your feedback, we’re sorry for the frustration and appreciate the opportunity to clarify the situation.
At the initial stage, we did operate a call booking system, and we sincerely apologise if this process was not well managed or caused confusion. To improve the experience for drivers going forward, we’ve now streamlined all insurance validation communications through a dedicated email: validation@jove.co.
It’s also important to clarify that you are not a direct customer of Jove. We provide insurance validation services on behalf of Shiply to ensure that submitted insurance documents meet the necessary standards.
We can confirm that your insurance has been successfully validated by Jove. However, please note that Shiply carries out additional checks, such as ID verification and manual account reviews, which are entirely handled by their team. Jove has no control over these internal decisions or processes.
If you have questions specifically about your insurance validation, please feel free to contact us at validation@jove.co. We’re here to help.
Kind regards,
The Jove Insurance Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.