Item ordered was exactly as expected. Great fit and Quality. Price paid was discounted which grabbed my attention. Will definately shop again. Perhaps introduce a loyalty scheme for returning custo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have always been an admirer of the quality of Jottnar products and decided to go with the Njorunn fleece. The website is very user friendly and it was very easy to place the order. Communication and... Se mer
I ordered a quilted winter coat because they're a great brand. Unfortunately I messed up the address and then there was a mix up with the parcel. However the customer services team were excellent and... Se mer
Företaget har svarat
Bought the Bjarg soft-shell shorts size medium perfect fit (I'm a 33in waist). Very impressed with the comfort and pockets. Great service from Jottnar as usual!
Företagsinformation
Skrivet av företaget
Jöttnar designs and builds a complete range of high-performance technical outdoor clothing, including goose down insulation, waterproof, breathable hardshell jackets, base layers, mid-layers, and headwear. We are pioneers in the use of the very best performance-fabric technology including from Pertex, Polartec and Down-Tek. Our clothing is designed to protect you in outdoor and mountain sports environments, in all seasons and conditions, whether you're climbing, skiing, trekking or trail running.
About Us
Skrivet av företaget
- Jöttnar designs and builds high-performance outdoor clothing.
- The company was founded by two British Royal Marines commandos and lifelong mountaineers. Years spent working and training in demanding conditions shaped a clear view of what equipment needs to do - and where existing gear fell short. So we built our own.
Kontaktuppgifter
Storbritannien
- info@jottnar.com
- jottnar.com
New Autumn / Winter 2026 Range
4,8
Utmärkt
288 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wind proof jacket
Originally the wrong colour was sent but Jöttnar were quick to swap this for the correct one and refund me the postage for sending the other one back.
Fit is good and the jacket is well made and light. This was a gift and the receiver was delighted.
20 juli 2026
Svar från Jöttnar
Thank you for your patience while we sorted the colour mix-up — we're glad we could get the right jacket to you quickly and cover the return postage. It's great to hear the fit and construction have hit the mark, and we hope the recipient gets plenty of use out of it.
T-shirt
T-shirt is light, comfortable, soft and simply stylish design. Longer length on the body and some different colour choices.
27 juli 2026
Svar från Jöttnar
Thanks for the feedback Richard. Great to hear you're getting on well with the Jotun T-shirt.
Do it all pants
Super fast delivery. Delighted with pants. Bought primarily for work and general wear and tick all boxes. Not too warm which is a plus for me because if cold just put thermals under. 6ft 3 35 waist and 33 inseam and large fit perfectly. Thank you.
27 juli 2026
Svar från Jöttnar
Really glad to hear the fit works so well and that they tick all the boxes for work and general wear. Thanks for sharing your sizing, it'll be really helpful for other customers.
Excellent product great fit
27 juli 2026
Very efficient
Very efficient, reliable company. No problem with changing dize of garment.
Still problem with delivery company ap that doesn't recognise our post code even though we've live here 40 yrs so never know when parcel will be delivered but fortunately the drivers Sat navigation can find our house!!
20 juli 2026
Svar från Jöttnar
Thanks for the kind words - we work hard to be efficient and reliable, so it's great to hear that comes through. Sorry about the postcode issue - we'll flag it with our courier.
Great service and good communication
Great service and good communication. Disappointed that you have to pay for returns (needed larger) but was able to do this in person at the cardiff unit. Very pleased with the t shirt which was for a gift.
15 juli 2026
Svar från Jöttnar
Thank you for your kind words — we're so glad the t-shirt made a great gift.
Top quality gear
Top quality gear, and you can tell they actually thought long and hard about functionality and features.
The whole purchase process was quick and easy too.
Genuinely can’t fault Jöttnar
14 juli 2026
Svar från Jöttnar
Thanks for the feedback. We're really glad the kit and the purchase experience hit the mark. Hope it serves you well out there.
Evri and unclear returns requirements
Jottnar use Evri for delivery so would not order again as Evri are appalling.
It would be a good idea to give customers different company options for delivery.
Product looked ok but wasn't true to size and now I have to pay to return.
Returns form included within parcel stated 30 days to return which is true but only if you email customer services within 14 days of receipt of delivery.
Being clever and at best opaque with the returns process does not encourage customers to repeat order or recommend to others.
Won't be ordering again.
23 juli 2026
Omdöme utan inbjudan
Svar från Jöttnar
Thank you for your feedback — we're sorry your experience fell short.
We understand the frustration with delivery, and carrier performance is something we continually review. Alternative delivery options are available at checkout, and we hope to improve this further.
On sizing, we're sorry the fit wasn't right. Our returns policy is clearly outlined on our website, including the requirement to contact us within 14 days of receipt — we're sorry if this wasn't clear from the paperwork included in your parcel.
The quality of the products are second…
The quality of the products are second to none. The t-shirt fits great and looks the business. Looking forward to wearing the running top on the next ultra!
1 juni 2026
Svar från Jöttnar
Thank you for taking the time to share your experience. We're delighted to hear that you're pleased with the quality and fit of the Jotun. We hope the Elv serves you well on your next ultra.
Support was exellent
Support was exellent, unfortunately the carrier company Evri ruined my experience, was 8 days from placing my order to delivery after staying home for four days.
Sent a replacement the same day I reported the issue.
7 juli 2026
Svar från Jöttnar
Thanks for the feedback. We are sorry your delivery experience was not up to the standard we expect, and we appreciate your patience whilst we resolved it. We are glad our team was able to dispatch a replacement the same day you got in touch, and hope you enjoy the kit.
This is how a business should be run
This company not only produces top quality gear, it is backed up by a first class customer service.
29 juni 2026
Svar från Jöttnar
Thanks for the feedback. Delivering both exceptional kit and first-class customer service is at the heart of what we do, and it is great to know we are achieving that.
Svar från Jöttnar
Thanks for the feedback Tristan. Great to hear your customer journey has been a success.
My order never arrived after a week so…
My order never arrived after a week so I emailed them they sent a replacement out in the wrong size!! Badly labelled colours was completely unclear by name what colour you were ordering! The colours don’t resemble the online pictures!! Not happy with there service!!
2 juli 2026
Svar från Jöttnar
Thank you for sharing your feedback. We sincerely apologise for the inconvenience caused by the delayed delivery, incorrect replacement size, and any confusion regarding our colour descriptions — this is not the level of service we strive to provide. We understand that you were unable to accept our replacement offer, and we regret that we were unable to resolve this to your satisfaction. As a gesture of goodwill, we also provided a discount code for use on a future purchase. Your comments regarding our product imagery have been noted and we will be working to improve this. We hope to have the opportunity to restore your confidence in us.
The item of clothing I purchased is…a Thorne jacket
The item of clothing I purchased is very good and excellent value
29 juni 2026
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